Top 1 Helpdesk manager Jobs in Madison Wi

Full Time Information Technology Manager
Behavioral Health Clinic —Madison, WI
- $80,000 - $110,000 a year
- Full-time
- Computer Science
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
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Full Time Information Technology Manager

Behavioral Health Clinic -
Madison, WI

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Job Details

Full-time
$80,000 - $110,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Retirement plan

Qualifications

Vendor relationship building
Bachelor's degree
Task prioritization

Full Job Description

Job Title: Full Time Information Technology Manager

Reports to: Director of Operations

Description: The IT Manager is responsible for overseeing the organization's technology infrastructure, ensuring the security, reliability, and efficiency of all information technology systems across Behavioral Health Clinic's locations. This role manages day-to-day IT operations, develops long-term technology strategies, supports end users, oversees cybersecurity initiatives, manages vendors, and ensures compliance with healthcare technology standards including HIPAA requirements. The IT Manager serves as the primary technology leader, balancing operational support with strategic planning to ensure technology enables high-quality patient care and organizational growth.

Duties and Responsibilities:

Assist the Director of Operations in developing and implementing the organization's technology roadmap.
Oversee all IT operations across multiple clinic locations, ensuring reliable and secure technology services.
Manage and maintain all computer systems, servers, networks, internet connectivity, phones, printers, and related technology infrastructure.
Coordinate cybersecurity initiatives with external IT vendors and managed service providers, including endpoint protection, vulnerability management, phishing prevention, and security awareness training.
Ensure compliance with HIPAA Security Rule requirements and other applicable healthcare technology regulations.
Oversee user account management, permissions, and identity access management across all technology platforms.
Manage electronic health record (EHR) systems and coordinate with vendors regarding upgrades, maintenance, integrations, and issue resolution.
Plan, coordinate, and execute technology projects including software implementations, hardware replacements, office expansions, and infrastructure improvements.
Maintain and support disaster recovery procedures and business continuity documentation related to information technology.
Monitor system performance, proactively identify risks, and implement solutions to minimize downtime.
Manage relationships with external IT vendors, software providers, telecommunications companies, and managed service providers.
Evaluate emerging technologies and recommend practical solutions that improve operational efficiency and end-user experience.
Develop and maintain IT policies, procedures, and documentation.
Oversee software licensing and technology asset management.
Assist with annual IT budgeting, technology purchasing, and technology lifecycle planning.
Oversee the daily operations of the IT department, including supervising IT staff, assigning and prioritizing work, conducting performance evaluations, providing coaching and mentoring, and ensuring the team delivers responsive, high-quality technology support and services.
Coordinate the work of IT vendors, contractors, and support personnel to ensure timely completion of technology initiatives.
Establish service level expectations and monitor help desk performance.
Support onboarding and offboarding processes by ensuring timely technology provisioning and deprovisioning.
Collaborate with department leaders to understand operational needs and recommend technology solutions.
Support technology needs for new clinic openings, office relocations, and organizational growth initiatives.
Maintain inventory of all technology assets across the organization.
Provide regular technology updates and project status reports to leadership.
Stay current on emerging technologies, cybersecurity threats, healthcare technology regulations, and industry best practices.
Perform other duties as assigned by the CEOs or Director of Operations.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required; Master's degree preferred.
Three or more years of Healthcare IT experience strongly preferred.
Experience supporting multi-site organizations preferred.
Strong understanding of Google, Windows environments, networking, cloud technologies, cybersecurity, and endpoint management.
Experience with electronic health record (EHR) systems preferred.
Knowledge of HIPAA Security Rule requirements and healthcare compliance standards.
Experience managing IT vendors and technology contracts.
Strong project management and organizational skills.
Ability to prioritize multiple projects and respond effectively to changing business needs.
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Ability to explain technical concepts to non-technical staff.
High level of professionalism, integrity, and confidentiality.
Ability to lead teams while maintaining a customer-service mindset.

Benefits:

Starting salary range: $80,000–$110,000 annually (based on experience and qualifications)
Comprehensive healthcare benefits, including Medical, Dental, Vision, Short-Term Disability (STD), Long-Term Disability (LTD), and Retirement Plan options
Supportive and collaborative team environment with opportunities for professional growth and career advancement
Paid Time Off (PTO) and paid holidays
Opportunity to lead and enhance technology initiatives across a growing multi-site behavioral health organization

*In accordance with legal requirements and company policies, successful candidates for this position will be required to complete the form I-9, Employment Eligibility Verification, as part of the BHC Onboarding Process*

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