Top 4 Helpdesk specialist Jobs in Madison Wi

Helpdesk Support
Mars Solutions Group —Madison, WI
- $18 - $20 an hour
- Contract
- Research
- Office
- In-person
Quick Apply
19h
Desktop Support Specialist
Auxiant —Madison, WI
- Full-time
- Computer Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
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Helpdesk Support

Mars Solutions Group -
Madison, WI

Quick Apply

Job Details

Contract
$18 - $20 an hour
19 hours ago

Qualifications

Email customer support
Technical support via phone
Research
Phone customer support
Customer support
Technical support via email
Entry level
Under 1 year

Full Job Description

Overview

Join our dynamic IT support team as a Helpdesk Support specialist, where you'll be the first point of contact for resolving technical issues and ensuring seamless technology operations across the organization. This energetic role offers an exciting opportunity to apply your technical expertise, deliver exceptional customer service, and support our IT infrastructure. Your proactive approach will help keep our systems running smoothly, empowering teams to work efficiently and effectively every day.

Interview Process: Remote Interviews through TEAMS - 1 round

Onsite or Remote? Onsite. Candidates must be WI residents or willing to relocate to WI at the candidate's expense to a driving distance from Madison prior to starting the role. All of work will be done working in the office on Femrite Drive in Madison WI.

Top Skills & Years of Experience:

Customer Service, Basic IT Troubleshooting, Call center experience = 6 mo. Experience
Customer Service 6 mo. experience
Basic IT Troubleshooting 6 mo. experience
Call center experience 6 mo. experience

Nice to have skills:

Previous IT Support desk call center experience.

Project details:

This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions do not typically require exercising independent judgment.

Additional details:

This is permanently a 3rd shift position working in the Madison Femrite office and exceptional attendance is expected.

This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary. This position does NOT have on call responsibilities.

Join us in delivering energized IT solutions that make a real difference! Your expertise will drive productivity and innovation while supporting a vibrant team committed to excellence in technology support.

Pay: $18.00 - $20.00 per hour

Work Location: In person

Quick Apply

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helpdesk specialist jobs in madison wi

Helpdesk Support

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