Top 607 Support engineer Jobs in Madison Wi

Support Engineer II
UW Credit Union —Madison, WI
- From $87,700 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
4d
Senior Desktop Support Engineer
Quartz —Madison, WI
- $66,800 - $83,400 a year
- Weekends as needed
- High school diploma or GED
- Continuous improvement
- Criminal background check
- Work from home
- Opportunities for advancement
Senior Electrical Engineer, Test and Electrification Lead
Big Joe Forklifts —DeForest, WI
- From $100,000 a year
- Full-time
- Hybrid work
- Background check
- 3 years
- Travel
- Health savings account
- Health insurance
Quick Apply
C++ Linux Back-End Developer
Amtelco —McFarland, WI
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Business Development Engineer
DEVELOP LLC —Verona, WI
- $60,000 - $140,000 a year
- Full-time
- Up to 50% travel
- Engineering
- Business development
- Profit sharing
- Health insurance
Quick Apply
1d
Mechanical Project Test Engineer
Johnson Health Tech North America Inc —Cottage Grove, WI
- Full-time
- Bachelor of Science
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Software and Customer Solutions Engineer
Rural Electric Supply Cooperative —Middleton, WI
- Full-time
- Computer science
- Computer Science
- SQL
- Retirement plan
Quick Apply
14d
Technical Implementation Engineer
Amtelco —McFarland, WI
- $24 - $29 an hour
- Full-time
- Hybrid work
- Background check
- Word processing
- Mid-level
- Health savings account
- Health insurance
Quick Apply
8d
Senior Electrical Engineer-Innovation Team
Johnson Health Tech North America Inc —Cottage Grove, WI
- Full-time
- Research
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Mechanical Engineer - Project
Bell Laboratories Inc —Windsor, WI
- 7 years
- Bachelor of Science
- Ability to lift 50 pounds
- Profit sharing
- Health insurance
Quick Apply
Construction Project Sales Manager
Hilti —Madison, WI
- $90,000 - $105,000 a year
- Construction site
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Manager - Manufacturing Sciences & Technology
Catalent —Madison, WI
- Email
- Doctoral degree
- English
- Master's degree
- Paid holidays
- Health insurance
Civil Engineer
State of Wisconsin —Madison, WI
- $66,810 - $112,237 a year
- Multiple hires
- Hybrid work
- Civil engineering
- Office
- Doctor of Philosophy
- Wellness program
- Health savings account
Project Engineer-New Product Development
Johnson Health Tech North America Inc —Cottage Grove, WI
- Full-time
- Mid-level
- Product management
Quick Apply
Mechanical Manufacturing Engineer
Clack Corporation —Windsor, WI
- Full-time
- 5 years
- ERP systems
- Windows
- Profit sharing
- Disability insurance
Quick Apply
4d
Senior Artificial Intelligence (AI) Developer
Amtelco —McFarland, WI
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Project Developer (Commercial Solar)
SunPeak —Madison, WI
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Engineering
- Health savings account
- Disability insurance
Quick Apply
Senior Mechanical Design Engineer-New Product Development
Johnson Health Tech North America Inc —Cottage Grove, WI
- Full-time
- Research
- Analysis skills
- Continuous improvement
Quick Apply
Staff Engineer - Site Design
Kapur and Associates —Madison, WI
- $70,000 - $100,000 a year
- Full-time
- Civil engineering
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Mechanical Engineer – Offshore Reliability
Hudson Manpower —Madison, WI
- Full-time
- Senior level
Quick Apply

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Support Engineer II

UW Credit Union -
Madison, WI

Apply Now

Job Details

Full-time
From $87,700 a year
4 days ago

Benefits

Caregiver leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Bachelor's degree

Full Job Description

Overview:

UW Credit Union is committed to delivering world-class member experiences. IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services. A Support Engineer is a software professional who enjoys solving unique and challenging problems in creative ways with a growth mindset. This person thrives in a fast-paced, collaborative, team-oriented environment and has an enthusiasm for learning. This position provides second-level support for members as they interact with our external software applications, and first-level support for business partners as they use internal software tools. Primary responsibilities include monitoring our support ticket backlog, collaborating with internal partners to diagnose and troubleshoot issues, and collaborating with database administrators, software engineering and DevOps to ensure problems are resolved in a timely manner. This position will work in an Agile environment and participate in team activities supporting our iterative development process.

Responsibilities:

Support Engineering

Evaluate incoming support tickets and make decisions on priority, level of urgency, and next steps required.
Perform advanced research and problem solving of internal customer and member questions and issues.
Perform complex diagnosis and analyze reported issues utilizing logs and monitoring tools.
Escalate and coordinate fixes for incidents or enhancements with Software Engineers and DevOps.
Read and understand code to be able to find potential bugs and determine level of access granted to users.
Make code changes to implement fixes for software bugs and make incremental software improvements and enhancements as needed.
Respond effectively and efficiently to unplanned events such as system failures involving production systems.
Prepare and update technical documentation of systems and processes in an always changing environment.
Assist IT leadership, audit, and other business partners in reporting and data needs via SQL queries.
Facilitate ad hoc requests for member notification and notices.
Write and run tasks and console programs to facilitate manual processes and rerun unsuccessful jobs as needed.
Mentor other support engineers, providing technical guidance and handling escalations.
Manage core financial platform and operating system.
Design and configure integration technologies such as file transfer.

Team and Cross-Functional Collaboration

Provide business units a primary point of contact for reporting issues via email, Teams channels, and support requests.
Create processes and make process improvements for escalating issues to appropriate internal product teams (e.g. software engineers, DevOps).
Effectively communicate issues and escalations to product teams and DevOps by providing detailed background, resources, and forensic data.
Communicate details regarding technical analysis to audiences with varying technical ability.
Lead communication efforts and follow current process guidelines for disruption/outage communications during business hours.
Coordinate the scheduling and communication of Scrum-related events.
Coordinate release testing and deployments for flagship applications.
Coordinate and communicate with business units regarding upcoming product releases.
Collaborate with engineering teams, business units, and technical peers to ensure business requirements are met.
Communicate support process changes to product teams.
Maintain collaborative relationships with key business partners in IT, MSO, and MSC.

Operational Excellence

Take ownership of customer issues reported and see problems through to resolution.
Provide excellent customer service offering guidance and providing next steps and solutions.
Resolve support tickets in a professional manner.
Maintain a high degree of quality in communication and technical work.
React to and fix issues and bugs quickly and efficiently in an agile development environment.
Possess broad range of knowledge for IT Systems, Applications, and Operations.

Continuous Learning

Understand and utilize the tools, technologies, and techniques for creating software using modern practices.
Maintain awareness of emerging technology trends.
Maintain awareness of current credit union systems and processes.

Research & Analysis

Maintain knowledge of software support processes and tools and advise initiatives to adopt new technologies with the support of IT Leadership.

Qualifications:

Experience & Education

Bachelor’s degree in Computer Science or a similar field is required.
2 – 3 years of Support Engineering experience is required.

Skills

Fluency with software development tools and technologies.
Familiarity with one or more object-oriented programming, scripting, and query languages.
Fluency in version control systems.
Strong oral and written communication skills.
Ability to be on-call.

Working at UW Credit Union:

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

21.5 days of annual time off (accrued per pay period)
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
Hybrid work environment: minimum 3 days a week on-site
10 paid holidays (including your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
457 deferred-compensation plan
Variable bonus reward
Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
Employee Assistance Program
And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

Apply Now

Refine Your Search

support engineer jobs in madison wi

Support Engineer II

Senior Desktop Support Engineer

Senior Electrical Engineer, Test and Electrification Lead

C++ Linux Back-End Developer

Business Development Engineer

Mechanical Project Test Engineer

Software and Customer Solutions Engineer

Technical Implementation Engineer

Senior Electrical Engineer-Innovation Team

Mechanical Engineer - Project

Construction Project Sales Manager

Manager - Manufacturing Sciences & Technology

Civil Engineer

Project Engineer-New Product Development

Mechanical Manufacturing Engineer

Senior Artificial Intelligence (AI) Developer

Project Developer (Commercial Solar)

Senior Mechanical Design Engineer-New Product Development

Staff Engineer - Site Design

Mechanical Engineer – Offshore Reliability

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