The Language Access Specialist is a bilingual healthcare interpreter that facilitates communication between English speakers and LEP (Limited English Proficient) individuals by interpreting messages accurately and faithfully. This position works in partnership with all clinical teams (medical, dental and pharmacy) to successfully provide quality care for patients. This position coordinates with the care team to assure the effective delivery of interpreting services that meet the patients’ needs and contributes to maintaining the patient's health care record through careful, accurate and complete documentation of the elements under their responsibility. The Language Access Specialist may translate written documents as needed and provides sight-translation of relevant materials to enhance patients’ and their families’ comprehension of medical or dental procedures, treatment, discharge instructions, patient and family education, and follow-up care.
- This position description is written with language flexibility in the event other language skills are required to meet the needs of Mosaic patients.
Responsibilities
- Maintains effective lines of communication with all staff and stakeholders.
- Interprets conversations between staff and limited English proficient patients and their friends/family accurately and faithfully.
- Follows the National Code of Ethics and Standards of Practice for Interpreters in health care.
- Follows proper documentation standards for all interpreting services.
- Utilizes organizational supported technologies (resources, applications, software, devices) to facilitate language access and interpreting. This includes scheduling systems, telephone systems, and the Electronic Health Record that support patient care, interpreting and translation.
- Works proactively to determine when and where interpreting services will be necessary and coordinates interpreting services based on available resources and established prioritization. This includes the scheduling and coordination of phone, Video Remote Interpreting, and vendor interpreting services and communication with other Language Access Specialists to meet interpreting needs across all Mosaic clinics and departments.
- Written translation of short, basic, patient instructions such as After Visit Summaries, MyChart messages, or other materials in accordance with standard protocols, at the direction of supervisor(s), and within the skillset of the translator. Not to include questionnaires, documents requiring consent or authorization, legal documents, or the translation of medical records.
Skills & Knowledge
Excellent communication and interpersonal skills. Advanced Spanish/English oral and written skills required; understanding and acceptance of the National Code of Ethics and Standards of Practice for Interpreters in Health Care; able to work independently and with team members; able to prioritize needs; able to learn and efficiently use various computer programs.
Who We Are
Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.
We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment.
Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!
Required
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2 year(s): Two years working in an office setting; medical preferred. Experience in healthcare interpreting preferred.
Required
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High School/GED or better
Preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
