Top 59 It support specialist Jobs in Magnolia Tx

Customer Escalation Specialist - Networking
Hewlett Packard Enterprise —Spring, TX
- $18.61 - $39.42 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Bachelor's degree
9d
Helpdesk Technician
Your Business Solutions —The Woodlands, TX
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Dental insurance
- Tuition reimbursement
Tier 1 Technical Support Specialist
Pure IT CUSO —Tomball, TX
- Full-time
- Hybrid work
- Associate's degree
- 2 years
- Communication skills
9d
Junior IT Specialist
Stonebridge —Montgomery, TX
- $25 - $35 an hour
- Weekends as needed
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
4h
Computer Technician -Technology - 2026-2027 School Year
Tomball Independent School District —Tomball, TX
- $26.79 an hour
- Full-time
- High school diploma or GED
- Phone etiquette
- Reliable transportation
1d
IT Help Desk Specialist (TX)
Maverick Payments —The Woodlands, TX
- $29 - $34 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
1d
Help Desk Technician
CITIZENS STATE BANK —Navasota, TX
- $24.25 - $36.37 an hour
- Computer Science
- Windows
- High school diploma or GED
IT Support Specialist
Augment Professional Services —Cypress, TX
- $40,000 - $60,000 a year
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Helpdesk Technician - Technology Services - 2026-2027 School Year
Tomball Independent School District —Tomball, TX
- $19.92 an hour
- Full-time
- Bilingual
- Mid-level
- High school diploma or GED
HELP DESK
AVATAR Managed Services —Houston, TX
- Writing skills
- Windows
- Analysis skills
IT Support Specialist
WHC Energy Services —The Woodlands, TX
- Computer Science
- Up to 50% travel
- Office
Quick Apply
IT Technical Support
Matrix Medical Management —Spring, TX
- Background check
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service and Training Specialist
Trusted Dental Technologies —Magnolia, TX
- $50,000 - $60,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Technician - II
Diligent Delivery Systems —Houston, TX
- $25 - $30 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
IT Specialist I - Senior
Entergy Corporation —The Woodlands, TX
- Overtime
- Hybrid work
- Computer Science
- Writing skills
- Data analysis skills
2d
CUSTOMER CARE ANALYST - TECHNICAL
Global Shop Solutions —The Woodlands, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
IT Support Analyst
Venterra Realty —Houston, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Senior Systems Engineer
Prime ITS, Inc —Houston, TX
- $60,000 - $80,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Desktop Support (MSP)
One Way Solutions LLC —Houston, TX
- $40,000 - $60,000 a year
- Full-time
- Customer service
- Mid-level
- Windows
Deployment Support Specialist - Houston, TX
Zedcor Security Solutions —Houston, TX
- $21.50 - $23.00 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Windows
Quick Apply
10d

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it support specialist jobs near magnolia tx

Customer Escalation Specialist - Networking

Hewlett Packard Enterprise -
Spring, TX

Apply Now

Job Details

Full-time
$18.61 - $39.42 an hour
9 days ago

Qualifications

Customer communication

Full Job Description

Customer Escalation Specialist - Networking

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

This role follows a 24x7 shift-based coverage model consisting of 1st, 2nd, and 3rd shifts. Standard shift windows are approximately:

1st Shift: 6:30 AM – 3:00 PM
2nd Shift: 2:30 PM – 11:00 PM
3rd Shift: 10:30 PM – 7:00 AM

Schedules are intentionally staggered within a 30–60 minute range to provide overlap and continuous coverage. Exact hours may vary based on business needs, and the role requires flexibility, including participation in weekend rotations.

Duties and Responsibilities

Entry level Customer Service Specialist supporting our Federal Government Customers (24x7x365).
Ensure timely resolution of request in a fast pace environment while maintain the highest level of standards and quality.
Will work in Juniper’s Apex GovCloud Service Console & CRM, basic case management and will use associated systems to provide non-technical post-sales support within established Juniper policies and procedures.
Customers may be either external or internal.
Will work closely with Global Customer Care teams.
Issues may include but are not restricted to opening technical support cases, account access issues, data integrity issues, software or license issues, contract and warranty inquiries, miss shipments, logistics-RMA processing.
RMA related work - will ensure timely dispatch of Juniper products parts through established service delivery logistics channels to parts depots, or directly to customers globally.
Ensuring Proof of Delivery and addressing general customer service questions. Escalates difficult or technical issues to JTAC, Supervisor or Customer Service Manager.
Interfaces with other Juniper groups as required and as experience permits.
Ensures complete and comprehensive issue documentation using appropriate Juniper tracking systems.
Simple/Basic Projects.
May participate in User Acceptance testing (UAT), Level one - verification of existing functionality.
Meets required objectives in terms of case handling, supporting performance of service against SLA and customer satisfaction targets.

Education and Experience Required:

Bachelor's degree or equivalent experience and/or 1-2 years related experience in customer service in telecoms or networking company environment
Process Certifications preferred

Knowledge and Skills:

Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
Demonstrated writing/correspondence skills.
Networking/Infrastructure knowledge

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Entry

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Hourly Salary USD 18.61 - 39.42 in North Carolina & Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Apply Now

Refine Your Search

it support specialist jobs in magnolia tx

Customer Escalation Specialist - Networking

Helpdesk Technician

Tier 1 Technical Support Specialist

Junior IT Specialist

Computer Technician -Technology - 2026-2027 School Year

IT Help Desk Specialist (TX)

Help Desk Technician

IT Support Specialist

Helpdesk Technician - Technology Services - 2026-2027 School Year

HELP DESK

IT Support Specialist

IT Technical Support

Customer Service and Training Specialist

IT Support Technician - II

IT Specialist I - Senior

CUSTOMER CARE ANALYST - TECHNICAL

IT Support Analyst

Senior Systems Engineer

IT Desktop Support (MSP)

Deployment Support Specialist - Houston, TX

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