Top 101 customer service manager Jobs in maine

Service Manager
Mainely Tubs —Scarborough, ME
- $90,000 - $125,000 a year
- Extended hours
- Microsoft Outlook
- Mid-level
- Travel
- Health savings account
- Health insurance
Quick Apply
FT Customer Service Leader
Hannaford —Belfast, ME
- $17.35 - $24.75 an hour
- Full-time
- 18 years or older
- Customer service
- US work authorization
- Health insurance
- Dental insurance
PT Customer Service Leader
Hannaford —Boothbay Harbor, ME
- $17.35 - $24.75 an hour
- Part-time
- 18 years or older
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
10d
PT Customer Service Leader
Hannaford —Buxton, ME
- $17.35 - $24.75 an hour
- Part-time
- 18 years or older
- US work authorization
- In-person
- Flexible schedule
Quick Apply
11d
Senior Customer Success Manager – Energy Management Services (EMS)
Concentrix —Maine
- $126,900 - $135,100 a year
- Urgently hiring
- Remote
- Background check
- 7 years
- Residential
- Paid holidays
- Health insurance
1d
Client Service Manager
Gallagher —Portland, ME
- $40,000 - $78,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid parental leave
- Health savings account
Client Manager – Water Services
Woodard & Curran —Portland, ME
- $130,000 - $225,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- US work authorization
- Paid parental leave
- AD&D insurance
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5d
Senior Manager-Frontline Support Engineering
CVS Health —Augusta, ME
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
VP of Customer Success
Forerunner —Portland, ME
- $190,000 - $230,000 a year
- Full-time
- Hybrid work
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
5d
Sr Director Client Service Delivery (Remote)
Concentrix —Maine
- $150,300 - $167,000 a year
- Urgently hiring
- Remote
- Residential
- 3 years
- Travel
- Paid training
- Paid holidays
1d
Director, Group Client Engagement
Unum Group —Portland, ME
- $89,900 - $169,900 a year
- Full-time
- 5 years
- Research
- Bachelor's degree
- Loan repayment program
- Disability insurance
Customer Success Center Manager
Northeast Bank —Lewiston, ME
- Full-time
- Hybrid work
- 3 years
- Finance
- Bachelor's degree
- Paid time off
Quick Apply
CL Team Lead
USI Holdings Corporation —South Portland, ME
- $115,000 - $130,000 a year
- 5 years
- Office
- Children
- Wellness program
- Health savings account
Client Experience Manager
Tyler Technologies —Orono, ME
- $66,585 - $75,000 a year
- ERP systems
- Senior level
- Leadership
Quick Apply
Care Team Lead
Sedgwick —South Portland, ME
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services
PharMerica —Portland, ME
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
APPLICATION SUPPORT CONSULTANT TEAM LEAD
Iptor Sweden —Lisbon, ME
- Full-time
- Hybrid work
- Recruiting
- Senior level
Customer Service Assistant Shift Manager- Slots Team
Hollywood Casino Bangor —Bangor, ME
- $54,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 5 years
- Health insurance
- Paid time off
Membership Director
Waldo County YMCA —Belfast, ME
- $40,000 - $50,000 a year
- Weekends as needed
- Microsoft Word
- 18 years or older
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Service Manager (Customer Experience Leaders Encouraged)
Auto Care Plus —South Portland, ME
- $60,000 - $100,000 a year
- Full-time
- Background check
- Restaurant management
- Mid-level
- Paid training
- Health insurance
Quick Apply
5d

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Service Manager

Mainely Tubs
Scarborough, ME

Quick Apply

Job Details

Full-time
$90,000 - $125,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Preparation of internal financial performance reports
Strategic goal setting
Microsoft Outlook
Operational management
Spreadsheets
De-escalation techniques
Conflict de-escalation
Team development
Managing budgets in a finance role
Financial performance measurement
Cross-functional collaboration
Team motivation (leadership skill)
General management
Cross-functional communication
Organizational budget management

Full Job Description

Service Manager / Scarborough, Maine

Mainely Tubs, New England's leading retailer and servicer of hot tubs, swim spas, and saunas for over 40 years, is looking for a friendly, driven and team-oriented Service Manager to become part of the team based in Scarborough, Maine.

We are 100% Employee Owned and are growing rapidly, with showrooms in Maine, Massachusetts, New Hampshire, and Rhode Island. Mainely Tubs is proud to have been named to the list of Best Places to Work in Maine in 2021, 2022, 2023, 2024 and 2025, as well as 2025 global Dealer of the Year for the two hot tub brands that we represent, Hot Spring and Caldera.

Service Manager Position Summary

This is a replacement due to a leadership succession transition. To ensure seamless onboarding experience and long term success, there will be opportunity to work alongside the current Service Manager during this transition period and will benefit from hands-on training, operational insight and ongoing support.

Position entails oversight of our growing service department, including managing and supporting our team of 30 Field Service Technicians and 3 in-house refurbishment Technicians. Our Service operations cover Maine, New Hampshire, Massachusetts, and Rhode Island, and our Service Manager will work to ensure internal and external customer satisfaction, grow Service Department revenues, develop and monitor department Key Performance Indicators (KPIs), and attract and retain outstanding talent. Our Service Manager will also oversee their direct reports, including our Service Technician Supervisors, and run our weekly meeting with our Tech Leads.

Successful candidates must be experienced in Department Management, including developing and managing a budget and strategic plan, Customer Service escalations, People Management, and Financial and Operational reporting, including the use of Excel for tracking and reporting department and financial KPIs.

Benefits of the Job:

100% employee-owned, and all team members begin receiving annual grants of company stock in their second year.
Generous benefits package and paid time off
Company contribution to HSA
Opportunity for continued career development
Competitive salary starting at $90-$125k, based on experience.

Requirements for the Service Manager:

3-5+ years in management, preferably in a service or delivery/route/logistics department.
Possess the qualities of humility, hunger/drive, and “people smarts”/interpersonal skills.
Strong customer service skills, including an advanced ability to de-escalate conflict.
Advanced computer skills and business acumen (proficiency with Microsoft Office applications – Excel, Outlook, Word).
Strong problem-solving/troubleshooting abilities.
Proven success in motivating and developing a team.
Excellent time management & organizational skills, the ability to multi-task is essential.
Ability to work well under pressure & adapt to changing deadlines/priorities and work extended hours as needed
Excellent communication and ability to effectively collaborate with other departments.
Ability to travel to showrooms/warehouses throughout New England for service meetings and training.
Understanding of general construction, electrical, and plumbing is desirable.

Responsibilities:

Collaborate with our Department Managers for Sales, Delivery and Accounting on jointly solving cross-department problems.
Develop and maintain effective department processes to measure and maintain customer satisfaction.
Resolve and/or escalate customer issues to ensure prompt and satisfactory resolution.
Regularly review schedule and work with our schedulers on route optimization.
Review billing disputes and respond promptly to the customers and accounting.
Manage and lead a growing department of 35+ Field and in-house Technicians.
Demonstrate leadership in developing and sharing best practices.
Recruit, hire, develop and retain key talent of the Service Department; manage onboarding and training.
Implement new policies and procedures as required.
Master the use of all company software.
Prepare and report on the department's financial and operating KPIs.
Work with our Inventory Specialists on processes to maintain accuracy regarding vehicle inventory.
Participate in weekly Operations and Department Head meetings with senior management.
Create department goals and budgets that align with Company financial and operational objectives.
Maximize department performance through goals/objectives, coordination, and delegation of duties.

Skillcloud HCM Solutions has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE

Mainely Tubs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.

Pay: $90,000.00 - $125,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

What is your personal email address?
What are your salary requirements?
Are you able to travel as needed to Maine, NH, MA and RI?
Do you have previous management experience in service or logistics?

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in maine

Service Manager

FT Customer Service Leader

PT Customer Service Leader

PT Customer Service Leader

Senior Customer Success Manager – Energy Management Services (EMS)

Client Service Manager

Client Manager – Water Services

Senior Manager-Frontline Support Engineering

VP of Customer Success

Sr Director Client Service Delivery (Remote)

Director, Group Client Engagement

Customer Success Center Manager

CL Team Lead

Client Experience Manager

Care Team Lead

Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

APPLICATION SUPPORT CONSULTANT TEAM LEAD

Customer Service Assistant Shift Manager- Slots Team

Membership Director

Service Manager (Customer Experience Leaders Encouraged)

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