Top 536 Customer service representative Jobs in Maine

Manager, Platform Operations
Athenahealth —Belfast, ME
- $84,000 - $142,000 a year
- Full-time
- Hybrid work
- 8 years
- SQL
- Bachelor's degree
- Commuter assistance
- Tuition reimbursement
Customer Account Specialist
CoWorx Staffing —Biddeford, ME
- $25 - $31 an hour
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
6d
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —South Portland, ME
- $22.00 - $28.88 an hour
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Client Success Representative (Remote)
Demand.com —Portland, ME
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative
Optum —Brewer, ME
- $16 - $29 an hour
- 8 hour shift
- 18 years or older
- Pass drug screening
- Research
- On-the-job training
Customer Service / Sales Representative – Tech Products (Remote) (Seasonal)
Concentrix —Maine
- $17.31 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service Rep – Financial (Remote)
Concentrix —Maine
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service Representative - State Farm Agent Team Member
Jake Rodden - State Farm Agent —Eliot, ME
- $50,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Specialist
WEX Inc. —Maine
- Overtime
- Remote
- Background check
- HIPAA
- High school diploma or GED
- Health savings account
- Disability insurance
Customer Service Representative
Sila Services —Windham, ME
- $21 - $25 an hour
- Full-time
- Customer service
- Entry level
Quick Apply
Remote Entry-Level Leadership Representative
Fisher Agencies —Bar Harbor, ME
- $50,000 - $150,000 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Entry level
Quick Apply
Customer Service Rep – Financial (Seasonal, Remote)
Concentrix —Maine
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Admin Customer Care Representative
Ahold Delhaize USA —Scarborough, ME
- $19.00 - $32.77 an hour
- Full-time
- Writing skills
- Merchandising
- Office
3d
Customer Service Rep – Healthcare (UMA Grads, Remote)
Concentrix —Maine
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Live Chat Agent
Qureos Inc —Maine
- Part-time
- Computer literacy
- English
- High school diploma or GED
Customer Service Representative (copy)
Sila Services —Augusta, ME
- $21 - $23 an hour
- Full-time
- Customer service
- Entry level
Quick Apply
Call Center- Customer Service Representative (Remote)
Automated Health Systems —Portland, ME
- Monday to Friday
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Part Time Customer Service Representative/Call Center Rep (Remote)
Automated Health Systems —Portland, ME
- $17 an hour
- Part-time
- Remote
- Bilingual
- Mid-level
- Office
- Wellness program
- Opportunities for advancement
Quick Apply
4d
Client Service Associate
Morgan Stanley —Portland, ME
- $16.00 - $43.27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Flexible Customer Service Associate
Hertz —Bangor, ME
- $22 an hour
- Full-time
- Writing skills
- Computer skills
- Communication skills
- Paid parental leave
- Health insurance
6d

I want to receive the latest job alert for customer service representative in maine

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near maine

Client Services Associate jobs in Portland, ME

Operations Manager jobs in Belfast, ME

Customer Service Representative jobs in Bangor, ME

Call Center Representative jobs in Portland, ME

Customer Service Representative jobs in Augusta, ME

Customer Service Representative jobs in Portland, ME

Customer Service Representative jobs in Windham, ME

It Support jobs in Moreno Valley, CA

Remote Customer Service jobs in Manassas, VA

Customer Support Representative jobs in Marion, IL

P&c Customer Service jobs in Remote

Construction Project Manager Owner Representative jobs in Miami, FL

Customer Support Representative jobs in San Diego, CA

Customer Support Representative jobs in Oakland, NJ

Customer Support Representative jobs in Norwell, MA

Ai Training Specialist jobs in Atlanta, GA

Student Support Specialist jobs in Minnesota

Clinical Documentation Improvement Specialist jobs in Houston, TX

Ukg Specialist jobs in Remote

Apple Specialist jobs in Huntersville, NC

Manager, Platform Operations

Athenahealth -
Belfast, ME

Apply Now

Job Details

Full-time
$84,000 - $142,000 a year

Benefits

Commuter assistance
Tuition reimbursement
Employee assistance program

Qualifications

Performance dashboard reports
Knowledge management
Defect resolution root cause analysis
Data analysis reporting
Automation
Procedural guides
Standard Operating Procedures (SOPs) implementation
Defect analysis
Dashboard creation support
Process design
De-escalation techniques
Conflict de-escalation
Incident Escalation
Data summary reports
Managing clients in a customer support role
Customer support ticket management
Customer service knowledge base
APIs
Meeting facilitation
Customer support
Process improvement planning
Root cause analysis
Business operations
AI-driven automation
Data analytics tools
Online help documentation
Query management
Standard operating procedures (SOPs)
Project stakeholder communication
Cross-functional communication

Full Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:
The Platform Operations Manager leads day-to-day support delivery and continuous improvement for Platform Services, including APIs, Data View, athenaPayer, Coordinator Core, and related platform products and partnerships. This role manages a team responsible for case triage, troubleshooting, escalations, customer call support, Salesforce and JIRA issue management, and operational process improvement. Based in Belfast, Maine, this position follows a hybrid work model. This role reports to the Platform Operations Director.

About the Team:
The Platform Operations team supports customers by managing issues and helping ensure reliable support for platform products and services. The team works closely with Product, Engineering, Support, Customer Success, Operations, and external partners to resolve issues and improve workflows. Team members use tools such as Salesforce, JIRA, dashboards, spreadsheets, and reporting systems to track work, monitor trends, and support operational decisions. The team’s focus is to build scalable support processes that help customers and internal partners move work forward efficiently.

Essential Job Responsibilities:

Lead, coach, and develop Platform Operations associates through 1:1 meetings, team meetings, performance goals, development planning, and reviews.
Manage team resourcing, prioritization, and work distribution across daily support, escalations, process improvement, and project work.
Oversee complex platform issue management, including case triage, troubleshooting, stakeholder communication, customer call support, and timely resolution.
Serve as an escalation point for high-severity or ambiguous issues, helping clarify root cause, align next steps, and support the customer experience.
Partner with internal and external stakeholders, including Product, Engineering, Support, Customer Success, Operations, and partner teams, to resolve issues and improve support readiness.
Ensure Salesforce cases, JIRA tickets, and related work items are clear, actionable, well-documented, and managed through the appropriate resolution workflows.
Develop and improve SOPs, knowledge articles, escalation guides, acceptance criteria, and process documentation.
Build dashboards, trackers, KPIs, and reporting to monitor team performance, issue trends, backlog health, and operational outcomes.
Use AI tools and automation thoughtfully to organize information, spot patterns, summarize work, and support analysis that improves troubleshooting and team efficiency.
QA team deliverables and resolutions, coaching on quality, documentation, technical investigation, and customer impact.

Additional Job Responsibilities:

Support launch, incubation, and transition planning for new or evolving Platform Services so workflows are ready to scale and ownership is clear.
Contribute to process reviews and operational planning to identify opportunities for better service delivery.
Assist with training and onboarding activities for new team members as needed.
Support ad hoc reporting and analysis requests from internal partners and leadership.
Participate in cross-functional discussions to improve operating rhythms and service consistency.

Expected Education & Experience:

Bachelor’s degree or equivalent experience required.
8+ years of professional experience in operations, support, issue management, product operations, technical services, or an equivalent combination of education and experience.
3+ years of people management experience preferred, including coaching, performance management, and developing direct reports.
Experience managing complex customer issues, escalations, customer calls, support workflows, or operational processes using Salesforce, JIRA, Confluence, or similar tools.
Working knowledge of data analysis and querying, including SQL, Snowflake, BI dashboards, spreadsheets, or similar platforms.
Ability to understand, write, validate, or guide queries, including responsible use of AI-assisted query generation and analysis.
Familiarity with APIs, data services, platform products, AI tools, and automation opportunities.
Strong process design and documentation skills, including SOPs, knowledge articles, escalation paths, user stories, tickets, and acceptance criteria.
Experience establishing metrics, dashboards, SLAs, KPIs, or operational reporting to improve team performance and stakeholder visibility.
Excellent verbal and written communication skills, with the ability to tailor messages for technical teams, customer-facing teams, external stakeholders, Product leaders, and executive audiences.
Proven ability to build relationships across functional teams, lead in a matrixed environment, and influence outcomes without direct authority.
Strong facilitation skills, including the ability to guide customer or stakeholder calls, clarify ambiguous problems, and align teams on decisions and next steps.
Comfortable conducting difficult conversations, de-escalating issues, and representing team priorities with sound judgment.
Analytical and structured approach to problem solving, including root-cause analysis, workflow assessment, hypothesis framing, query-based investigation, KPI definition, and baseline and target setting.
Proven experience optimizing best practices and driving process improvements that improve customer experience, operational quality, and team efficiency.
Strong organizational and time management skills, with the ability to balance multiple competing priorities in a dynamic environment.
Commitment to quality, accuracy, and completeness in team deliverables, documentation, and stakeholder communication.
Willingness to learn by doing, apply AI and automation thoughtfully, test new approaches, and scale what works.
Healthcare, health IT, athenaOne, or Platform Services experience is a plus.

Expected Compensation

$84,000 - $142,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

Apply Now

Refine Your Search

customer service representative jobs in maine

Manager, Platform Operations

Customer Account Specialist

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Client Success Representative (Remote)

Customer Service Representative

Customer Service / Sales Representative – Tech Products (Remote) (Seasonal)

Customer Service Rep – Financial (Remote)

Customer Service Representative - State Farm Agent Team Member

Customer Service Specialist

Customer Service Representative

Remote Entry-Level Leadership Representative

Customer Service Rep – Financial (Seasonal, Remote)

Admin Customer Care Representative

Customer Service Rep – Healthcare (UMA Grads, Remote)

Live Chat Agent

Customer Service Representative (copy)

Call Center- Customer Service Representative (Remote)

Part Time Customer Service Representative/Call Center Rep (Remote)

Client Service Associate

Flexible Customer Service Associate

I want to receive the latest job alert for customer service representative in maine

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected