Top 8 Helpdesk manager Jobs in Maine

Helpdesk Support Analyst Bank)/Req #1183 "Onsite Only"
Partners Bank —Springvale, ME
- $45,116.86 - $67,848.00 a year
- Full-time
- Mid-level
- US work authorization
- Computer networking
- Flexible schedule
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1d
IT Specialist
New Beginnings Inc —Lewiston, ME
- $53,000 - $56,000 a year
- Full-time
- Microsoft Access
- Basic math
- Mid-level
Director of Technology
York School Department —York, ME
- Full-time
- School experience
- Google Workspace
- Computer Science
Helpdesk Support Analyst (Bank)/Req #1189 Onsite
Partners Bank —Springvale, ME
- $45,116.86 - $67,848.00 a year
- Full-time
- Mid-level
- US work authorization
- Computer networking
- Flexible schedule
Quick Apply
19h
Service Delivery Manager - Dental IT (MSP)
Ekim IT Solutions —Portland, ME
- $85,000 - $105,000 a year
- Online Application
- Hybrid work
- HIPAA
- Windows
- Team management
- Profit sharing
- Health insurance
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12d
IT Manager
3Rivers —Westbrook, ME
Valid and insurable State of Maine driver’s license required. Monitor software and license use and identify unnecessary, inactive, or duplicative expenses.
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7d
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
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helpdesk manager jobs near maine

Helpdesk Support Analyst Bank)/Req #1183 "Onsite Only"

Partners Bank -
Springvale, ME

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Job Details

Full-time
$45,116.86 - $67,848.00 a year
1 day ago

Benefits

Flexible schedule

Qualifications

Mobile device support
IT service management
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Mobile device management
Desktop administration

Full Job Description

Helpdesk Support Analyst

Department: Information Technology

Reports to: VP, IT Manager

Supervises: None

Status: Exempt

Must already be authorized to work in the United States. Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. We look forward to having you join our team!

Summary: Serves as the primary technical position responsible for the proper operation, maintenance, and support of Partners Bank’ back-office equipment and systems. Responsible for provisioning PC’s, Laptops, and mobile devices and related equipment service and support activities.

Job Requirements:

One to three years of experience in a hands-on Helpdesk Support role or equivalent position
Desirable but not required certifications such as CompTIA A+, Microsoft Certified IT Professional.
Ability to work flexible schedules.
Ability to work onsite and remotely as needed.
Working knowledge of Information Technology Infrastructure Library (ITIL).
Working knowledge of Information Security Principles.
Experience in PC and Mobile Device life cycle management.
Strong interpersonal skills that include listening, teamwork, responsibility, dependability, leadership, motivation, flexibility, patience, and empathy.
Excellent problem-solving skills.
Excellent communication and collaboration skills.
Ability to multitask in a fast-paced environment.
Desire for continuous education.
Assist in tracking, problem resolution, and documenting issues with hardware, software and core bank applications through the bank’s helpdesk solution.

Specific Job Functions:

Ensures the technology services procedures manual is updated on a regular basis.
Effectively supports bank employees with varying degrees of technical expertise.
Ensures installed end user equipment is properly functioning and supported.
Responsible for documenting end user device functionality related functions.
Responsible for ensuring all technology services duties are performed in compliance with internal procedures and regulatory requirements.
Manages the bank’s hardware assets to include tracking, updating and recommendations for replacement technologies.
Works with other Information Technology personnel in designing, implementing, and supporting an effective system access and security environment.
Manages the bank’s helpdesk request process and triages tickets, escalating as defined by policy.
Maintains awareness of new technologies and determines the best course of action to obtain strategic advantage without subjecting the bank to any undue risk.
Maintains Information Security requirements as required by bank policy and regulation.
Provide level one monitoring of end point protection to include Anti-virus alerts and predefined IT Event Monitoring Alerts.
Assist Senior IT Personnel in the standardization, configuration, testing, and documentation of computer hardware, networking software and operating system software.
Provides necessary training to Partners Bank personnel on operational and support topics.
Manages onboarding tasks for new employee’s or internal job changes.
Assists with end user updates and patches.
Assists with tracking, managing, and updating Bank Applications in a timely manner.
Understand and be familiar with the bank’s website, Partners.bank
Maintains a working knowledge of Microsoft Desktop Applications, other third-party applications, and bank specific applications.
Assumes the role of Subject Matter Expert (SME) for technology related to job functions.
Develops, updates, manages, and documents standard bank desktop images.
Assume additional responsibilities as requested.

This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Our generous benefits are listed on our website: Partners.Bank/about/careers/

Compensation details: 45116.86-67848 Yearly Salary

PIcce2f063124a-25404-40880425

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helpdesk manager jobs in maine

Helpdesk Support Analyst Bank)/Req #1183 "Onsite Only"

IT Specialist

Director of Technology

Helpdesk Support Analyst (Bank)/Req #1189 Onsite

Service Delivery Manager - Dental IT (MSP)

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