Top 3 Helpdesk specialist Jobs in Maine

IT Support Specialist
Community Concepts —Rumford, ME
- $22 - $24 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- 403(b) matching
- Paid holidays
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Senior IT Support Specialist
Orthopaedic Associates of Maine —Portland, ME
- Google Workspace
- 7 years
- Azure
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IT Support Engineer I (ISE I)
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Managed Services Help Desk Technician
Hub Orion —Maine
Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing…
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2d

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IT Support Specialist II
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Tier 1 Technical Support Specialist
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Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
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IT Support Specialist

Community Concepts -
Rumford, ME

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Job Details

Full-time
$22 - $24 an hour

Benefits

403(b) matching
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
403(b)
Loan forgiveness

Qualifications

Computer operation
Customer communication
Microsoft Outlook
Word processing
Driver's License
Technical Proficiency

Full Job Description

Our IT department at Community Concepts is hiring an I.T. Support Specialist, based out of our Rumford office. This is an entry level IT position that will work as part of the IT team. The I.T. Support Specialist is responsible for providing superior first line technical response, excellent customer service, and assistance to all agency users, who have varying degrees of technical abilities, on agency supported systems. This position is 40 hours per week and must be available for flex hours, on-call rotation and occasional over-time. Travel throughout the service area to various job sites is required.

Starting Rate/Range: $22.00-24.00/hr.

Essential Duties:

Troubleshooting hardware and software issues, password resets, permission adjustments, answering questions pertaining to the use of agency-owned ‘off the shelf software’, and performing printer and PC maintenance
Manage HelpDesk system, timely and accurate documentation, categorization, prioritizing incoming requests
Providing technical assistance to end users on basic application navigation and hardware setup workflows
Assist with preparing new devices, ensuring they are assigned to the appropriate department and programs, as well as preparing appropriate profiles based on the end user’s placement in agency

Benefits:

Year-round, comprehensive benefits package including health, dental, vision, life, short and long-term disability, accident, critical illness & hospital indemnity
Paid Time Off (up to 18 days for full-time employees)
Up to 13 paid holidays per year
403(b) pension plan with agency match
Community Concepts is a qualified employer under the Public Service Loan Forgiveness (PSLF) program

Desired Qualifications:

An Associate Degree in Computer Science or Business administration preferred
1-3 years of related experience in workstation support and Windows Active directory user management
Certifications such as A+, Google Support Professional, Comp TIA, or Microsoft are a plus

Other Requirements: MS Office/Outlook proficiency, attention to detail, public speaking with small and medium-sized audiences, and strong written communication skills. Must have a valid driver’s license; computer/word-processing skills and the ability to function autonomously and as part of a team. Must be able to work and communicate positively with people with varying levels of computer competencies and at all organizational levels. Pre-employment SBI, DMV, DHHS, sex offender registries, and federal debarment and fraud background checks must be completed upon offer of hire and as a condition of employment.

Community Concepts, Inc. is an Equal Opportunity Employer and Provider, committed to fair employment practices in full compliance with applicable laws. Qualified applicants shall receive consideration for employment without regard to religion, national origin, age, disability, ancestry, physical or mental condition, or any other legally protected characteristic. Please request any necessary accommodations to participate in the application process.

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