Top 95 Guest service agent Jobs in Maitland Fl

Front Desk Agent
Wyndham Lake Buena Vista Disney Springs Resort —Lake Buena Vista, FL
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Casselberry, FL
- $16 - $17 an hour
- Part-time
- Basic math
- English
- Hotel
- Health insurance
- Dental insurance
Front Desk Agent
AC by Marriott Downtown Orlando —Orlando, FL
- $16 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Front Desk Agent
Orlando Marriott Lake Mary —Lake Mary, FL
- $16.50 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Courtyard Orlando Altamonte Springs / Maitland —Orlando, FL
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
10d
Guest Service Agent
Hilton Garden Inn and Home2 Suites Orlando Downtown —Orlando, FL
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Overnight Guest Service Agent (Part-Time) - Signia by Hilton Orlando Bonnet Creek
Hilton —Orlando, FL
- $19.77 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
8d
Front Desk Agent Castle Hotel Marriott Full time
Schulte Hospitality Group —Orlando, FL
- $19 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Agent
Rosen Hotels & Resorts —Orlando, FL
- Part-time
- High school diploma or GED
- Conflict management
- Communication skills
- Paid holidays
- Health insurance
Guest Service Agent
Fairfield by Marriott Inn & Suites Orlando East/UCF Area —Orlando, FL
- From $15 an hour
- Hotel
- 1 year
- Communication skills
Quick Apply
Hotel Front Desk Clerk
DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel —Orlando, FL
- Hotel
- Entry level
- Flexible schedule
Quick Apply
Full Sail Support Tier II (Lobby Concierge)
Full Sail University —Winter Park, FL
- Full-time
- Computer literacy
- Writing skills
- Research
Front Desk Agent
Rebel Hotel Company —Maitland, FL
- Full-time
- Hotel
- Assembly
- Entry level
Quick Apply
Front Desk Agent
Marriott International, Inc —Orlando, FL
- $16.50 - $17.00 an hour
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Entry level
- Free parking
- Health savings account
14d
Front Desk Agent
Courtyard by Marriott Orlando Downtown —Orlando, FL
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Entry level
- Free parking
- Disability insurance
Guest Service Representative - Hotel Front Desk
Hilton Garden Inn - nearest Universal Orlando —Orlando, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Experience Specialist, Apartments by Marriott Bonvoy
Villatel —Orlando, FL
- $18 an hour
- Weekends as needed
- High school diploma or GED
- Apartments
- Business Administration
Quick Apply
National Leasing Specialist Level 1, Level 2
Hillpointe —Maitland, FL
- Weekends as needed
- High school diploma or GED
- Project management
- Ability to sit for extended periods
Quick Apply
Guest Service Agent
Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel —Orlando, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
3d
Guest Services Agent
Coco Key Hotel & Water Resort —Orlando, FL
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
Quick Apply
14d

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guest service agent jobs near maitland fl

Front Desk Agent

Wyndham Lake Buena Vista Disney Springs Resort -
Lake Buena Vista, FL

Quick Apply

Job Details

Part-time | Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Access control systems
Visitor query response
Computer operation
Hotel and accommodations payment processing
Physical security log maintenance
Cash amount verification
Fire safety
Hotel policy compliance
Email customer support
Maintaining an organized workspace
Sales transaction processing
Phone communication
Greeting customers
Client inquiry handling
Filing
Cash drawer securing
Answering guest questions
Mail distribution
Phone call screening
Financial issue resolution
Invoice processing
High school diploma or GED
Mail management
Accounting
Hotel emergency procedures
Mail processing
Billing issue inquiries
Hotel and accommodations guest complaints handling
Communication skills
Entry level

Full Job Description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include:

Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Flexible Spending Accounts
401(k) Retirement Plan with company match
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest service agent jobs in maitland fl

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Guest Service Agent

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Guest Experience Specialist, Apartments by Marriott Bonvoy

National Leasing Specialist Level 1, Level 2

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