Top 6 Call taker Jobs in Malden, Ma

Call Taker - Malden (Part Time)
CATALDO AMBULANCE SERVICE —Malden, MA
- $23 - $30 an hour
- Part-time
- Background check
- CPR Certification
- Writing skills
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Emergency Medical Dispatcher (911 Call Taker)
Action Ambulance Service Inc —Wilmington, MA
- 12 hour shift
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
Dispatcher
Coastal Medical Transportation Service —Quincy, MA
- $22 - $27 an hour
- Weekends as needed
- Sanitation
- Mid-level
- Computer skills
Quick Apply
Senior Service Manager
Wayfair —Boston, MA
- $98,963 - $119,263 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Community Service Officer
Babson College —Wellesley, MA
- $27.46 an hour
- Overtime
- School experience
- CPR Certification
- BLS Certification
- Paid parental leave
- Paid holidays

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Emergency Medical Dispatcher (911 Call Taker)
Action Ambulance Service Inc —Wilmington, MA
Answer incoming 911 emergency and non-emergency calls promptly and professionally. You will gather critical information, prioritize calls, and provide clear pre…
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National Accounts Service Coordinator
KANAWHA SCALES & SYSTEMS LLC —Columbus, OH
There will be prolong periods of sitting and working at a computer and answering incoming calls. Field all service-related phone calls/emails and efficiently…
$22 - $24 an hour
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call taker jobs near malden, ma

Call Taker - Malden (Part Time)

CATALDO AMBULANCE SERVICE -
Malden, MA

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Job Details

Part-time
$23 - $30 an hour

Qualifications

CPR Certification
High school diploma or GED

Full Job Description

Position Summary / General Scope:

The Call Taker is an entry level position in the Emergency Medical Dispatch and Communications Department. The Call Taker focuses on receiving and processing all non-emergency and emergency medical calls, rapidly gathering relevant information during call screening process, and providing pre-arrival instructions to a caller when applicable to assist in dispatching the appropriate level of EMS responders.

Key Responsibilities

Provide professional and courteous response while receiving incoming calls from the public, facility staff or other public safety entities requesting emergency and non-emergency assistance.
Determine the nature, severity and location of the medical emergency through structured questioning and obtain necessary information to determine the appropriate response and priority level.
Answer all incoming lines within the appropriate and required time periods and respond within the designated time frame.
Assist callers that have been placed on hold within the designated time period.
Utilize and maintain competency with CAD systems, properly documenting and maintaining information at all times.

Maintains accurate, real-time records of calls and incident times.

Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information.
Ensure all PCRs are synced as required prior to crew departure.
Accurately completes repetitive patient and other non-emergent bookings.

Multitask data entry 30-40 words per minute with active listening during call processing.
Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
Must maintain a reliable attendance record
Completes other duties as requested and assigned

Education:

High school diploma or GED equivalent.

This is an entry-level role which includes an extensive training program. During the initial training the following required certifications will be completed as a part of the program and must be maintained following initial program completion.

Licensure, Certification, Registration:

EMD Certification
CPR Certification
911 Certification
Telecommunicator Certification

All may be obtained internally, required within the initial orientation period upon hire.

Experience:

1 Year related experience in a customer service field/environment
1 Year related experience utilizing computer systems, including web-based applications and some Microsoft Office applications preferred.
Preferred telecommunication experience and prior medical terminology training.

Knowledge, Skills and Abilities:

Excellent verbal communication. Communicates effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
Ability to speak clearly and concisely, providing detailed information under stressful circumstances.
Ability to record, transmit and report information accurately.
Analytical skills to gather and interpret data
Ability to exercise sound judgment and discretion at all times
Knowledge of medical terminology preferred, not required.
Ability to work in fast-paced environment and multi-task
Ability to work well independently and within a team setting

Requirements:

Day, Evening, Overnight, Weekends and Holidays may be required.
Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
Comply with UDS drug screening at any and all times

Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.

Physical, Mental and Sensory Requirements

Ability to hear various frequencies, distinguish sounds and work in environment with consistent background noise.

Consistent close eye work and clear vision for screens, color/depth perception, and peripheral vision for data analysis and monitoring.
Clear, concise verbal communication, potentially shouting or speaking loudly over noise, and active listening.
Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged time periods. (fingering, pushing, pulling).
Ability to sit, stand and alternate positions for extended periods of time.
Exerting light force up to 10-25 lbs. for tasks like lifting, carrying, pushing/pulling.
Ability to work in environment with constant phone/radio calls, interruptions, urgent/emergency situations, and emotionally charged callers.
Strong multitasking, problem-solving, attention to detail, memory, and emotional stability in stressful environments

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call taker jobs in malden, ma

Call Taker - Malden (Part Time)

Emergency Medical Dispatcher (911 Call Taker)

Dispatcher

Senior Service Manager

Community Service Officer

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