Top 33 Service desk analyst Jobs in Malden Ma

Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
Quick Apply
MMIS Operations and Maintenance Analyst (Hybrid)
The Panther Group Inc —Quincy, MA
- $60 - $64 an hour
- Contract
- Hybrid work
- Research
- Windows
- 8 years
Quick Apply
3d
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
IT Systems Support Analyst - LPT - Quincy College
Quincy College —Quincy, MA
- Part-time
- Computer Science
- Mid-level
- University
Helpdesk Support Specialist
IDC Research Inc. —Boston, MA
- $65,000 - $75,000 a year
- Temporary
- Mid-level
- Office
- Windows
9d
Applications Analyst II - Microsoft 365 and End-User Applications
Boston Medical Center —Boston, MA
- $71,500 - $104,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance
IT On-Site Support Technician
WSP —Boston, MA
- $57,800 - $90,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Service Desk Support Engineer
M.S. Walker Inc. —Norwood, MA
- $60,000 - $80,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Disability insurance
- Health insurance
Quick Apply
Analyst Tech Service Management
Ahold Delhaize USA —Quincy, MA
- $75,040 - $129,480 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Master's degree
Application Analyst lIl - Healthy Planet Certified
Tufts Medicine —Burlington, MA
- $101,084.26 - $128,878.21 a year
- Full-time
- Remote
- 6 years
- Bachelor of Science
- Finance
3d
Endpoint Management Analyst
Massachusetts College of Art and Design —Boston, MA
- $73,000 - $80,000 a year
- Full-time
- Google Workspace
- 3 years
- University
Senior Applications Analyst
NeighborHealth —Boston, MA
- $99,840 - $153,920 a year
- Weekends as needed
- Background check
- Computer Science
- Computer literacy
QA Analyst
Magellan Jets —Quincy, MA
- $85,000 - $115,000 a year
- Full-time
- 7 years
- Computer Science
- Office
- Paid holidays
- Health insurance
Quick Apply
Cyber Security Analyst
aNetworks —Norwell, MA
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Team Lead, Operations Technology Systems Analytics
Tufts University —Medford, MA
- $108,200 - $162,400 a year
- 3 years
- Supervising experience
- University
Senior Data and Analytics Engineer
Velir —Boston, MA
- $160,000 - $175,000 a year
- Hybrid work
- English
- SQL
- AWS
Quick Apply
Sr Quality Assurance IS Specialist
J. Jill Group —Quincy, MA
- $90,600 - $115,000 a year
- Full-time
- Hybrid work
- Oracle
- Merchandising
- Office
- Free parking
- Health insurance
1d
Sr Business Intelligence Analyst - Accounting/Revenue Operations
Dynatrace —Boston, MA
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Employee stock purchase plan
- Disability insurance

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service desk analyst jobs near malden ma

Service Desk Analyst

The Boston Beer Company -
Boston, MA

Quick Apply

Job Details

Full-time
$30 - $50 an hour

Benefits

Wellness program
Employee stock purchase plan
Tuition reimbursement
Adoption assistance

Qualifications

Mobile device support
Technical support via phone
Phone communication
Configuration management
Productivity software support
Desktop (troubleshooting support)
Mobile device management
Desktop administration
Client interaction via phone calls

Full Job Description

We are currently hiring a Full-Time Service Desk Analyst in Boston, MA.

The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support, and participating in support of major service incidents. Additionally, the analyst will collaborate with IT teams, update and create documentation, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What You'll Brew:

Respond to and resolve IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues.
Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions for future reference.
Participate in after-hours on-call queue to address urgent issues as they arise.
Maintain asset inventory process by assigning, upgrading, and maintaining hardware inventory; laptops, tablets, printers, and peripherals (including handheld scanners).
Deliver excellent customer service, maintaining a professional, and helpful demeanor always.
Maintain IT Knowledgebase and contribute new articles to facilitate support.
Maintaining asset management processes for hardware and software.
Ensure compliance with company policies, procedures, and IT security standards.
Other duties as assigned.

What Ingredients You'll Bring:

Minimum Qualifications:

1+ years of helpdesk or service desk experience
Experience supporting client configuration management and mobile device management tools such as Intune, SOTI, SCCM, etc.
Knowledge of industry standards such as ITIL
Experience working in corporate and/or manufacturing environment
Intermediate trouble shooting of technologies including wired and wireless network connectivity, client operating systems, telephony and conference rooms, handheld scanners, printers, productivity applications (such as Microsoft 365), business applications (such as SAP), etc.
Intermediate knowledge of Microsoft and Apple client operating systems
Strong phone and personal communication skills
Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
Ability to diagnose and resolve technical issues remotely and on-premises.

Preferred Qualifications:

Experience with Microsoft System Center or Microsoft Endpoint

Level: 8IC

At the Boston Beer Company and in accordance with pay transparency laws, we are open about our salary ranges. For this role, the hourly rate is between $30.00 and $50.00/hour. However, it’s important to note that where the person hired starts in this range is dependent on their related experience, skillset and location. Additionally, this position qualifies for a discretionary annual bonus based on company and individual performance, and certain sales roles might include a car allowance.

Some Perks:

Our people are our most important “ingredient.” We hire the best talent; and we reward, develop, and retain them too.

In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:

Tuition reimbursement
Fertility/adoption support
Free financial coaching
Health & wellness program and discounts
Professional development & training
Free beer!

Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact [email protected] for assistance.

#LI-KP1

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Refine Your Search

service desk analyst jobs in malden ma

Service Desk Analyst

MMIS Operations and Maintenance Analyst (Hybrid)

Service Desk Analyst

IT Service Desk Analyst

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

IT Systems Support Analyst - LPT - Quincy College

Helpdesk Support Specialist

Applications Analyst II - Microsoft 365 and End-User Applications

IT On-Site Support Technician

Service Desk Support Engineer

Analyst Tech Service Management

Application Analyst lIl - Healthy Planet Certified

Endpoint Management Analyst

Senior Applications Analyst

QA Analyst

Cyber Security Analyst

Team Lead, Operations Technology Systems Analytics

Senior Data and Analytics Engineer

Sr Quality Assurance IS Specialist

Sr Business Intelligence Analyst - Accounting/Revenue Operations

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