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member services representative jobs near malta, mt

Commercial Parts Pro Store 3824

Advance Auto Parts -
Malta, MT

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Pricing
Microsoft Excel
Basic math
Word embeddings
Employee relationship building
English
Productivity software
Mechanical knowledge
Vehicle systems

Full Job Description

Job Description

Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer retention and growth. Position partners with GM to manage Team Members. The role has expert knowledge of automotive system and part knowledge. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct the drivers to ensure timely and accurate delivery. Position is full time.

Primary Responsibilities

Maintain commercial customer relationships
Provide GAS2 selling experience commercial customers
Achieve personal / store sales goals and service objectives
Provide day-to-day supervisory support for Team Members
Collaborate with GM on coaching and developmental needs for Team Members
Dispatch drivers ensuring delivery standards are achieved
Maintain commercial stocking programs
Build and maintain a network of second source suppliers

Secondary Responsibilities

Maintain core bank and commercial returns
Maintain commercial credit accounts
Partner with GM to ensure proper driver coverage

Success Factors

Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
ASE P2 certified or ASE ready equivalent
Advanced solution, project and product quality recommendation ability
Ability to source from numerous places including special order, FDO, second source, etc.
Advanced selling skills for commercial customers

· Ability to multi-task and remain organized·

Effective communication, listening and problem solving skills

Essential Job Skills Necessary for Success as a Commercial Parts Pro

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers)
Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Commercial Parts Pro up for Success

A minimum of 3 years of prior automotive parts experience preferred

Proven sales ability with past experience in fulfillment of customer transactions

Formal or informal experience leading teams, including supervising daily tasks, and working together to achieve goals

Education

High school diploma or general education degree (GED)

Certificates, Licenses, Registrations

ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures

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