Top 20 Help desk Jobs in Malta Il

Supervisor, Technical Support
Pure Fishing —Sandwich, IL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
7d
Level I Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $35,000 - $41,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
- Opportunities for advancement
Quick Apply
Level II Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $41,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Work from home
- Opportunities for advancement
Quick Apply
Level III Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Work from home
- Opportunities for advancement
Quick Apply
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Autodesk Inventor Specialist - AI Trainer
micro1 —United States
- $30 - $100 an hour
- Contract
- Remote
- System design
- No experience needed
- Mid-level
- Flexible schedule
9d

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IT Support Desk Technician
BALL HORTICULTURAL COMPANY —West Chicago, IL
Provide technical support by responding to Help Desk calls, logging service requests, and resolving common hardware, software, and desktop issues.
$48,000 - $57,000 a year
Quick Apply
Service Desk Technician I
Crystal Clean, LLC —Hoffman Estates, IL
Associate's degree and at least one year of experience in a technical support or help desk role OR a High School diploma/GED and at least 2 years of experience…
$32 - $34 an hour
3d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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Supervisor, Technical Support

Pure Fishing -
Sandwich, IL

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

Asset management
Employee onboarding
Knowledge management
Managing technical support teams
Customer communication
Microsoft Excel
Microsoft Outlook
Budgeting support
IT user and group management
Managing teams in a customer support role
IT asset management
Technical documentation
5 years
Enterprise software
Laptop (troubleshooting support)
Coaching
IT policy development
Customer satisfaction tracking
Hardware maintenance
Equipment troubleshooting
Operating system updates
Metrics Reporting
Mid-level
Maintenance schedule management
Incident Escalation
Quality improvement leadership
Server updates
Global team management
Team development
Patch management

Full Job Description

About Pure Fishing
Pure Fishing is a global leader in the fishing tackle industry, with a portfolio of iconic brands that includes Abu Garcia®, Berkley®, Fenwick®, Frabill®, PENN®, Pflueger®, Plano®, Savage Gear®, Shakespeare®, SpiderWire®, Ugly Stik®, and many more. The brands that came together to form Pure Fishing were founded by inventors and innovators responsible for many of the advancements in the fishing tackle industry that anglers worldwide benefit from today. Our team of industry-leading experts and our global network of operations and innovation hubs strive to find those next innovations and produce world-class products designed to delight our consumers, strengthen business for our customers, and build love for our brands globally.

But to us fishing is not just about business, it is about time shared with family and friends, for some the peace derived from time on the water or for others the thrill of the battle and satisfaction of the earned triumph, and for all that feeling you get with every catch. We are a passionate team hungry to win while dedicated to creating memorable experiences with our brands and products and helping anglers everywhere have more fun catching more fish. We want your next day on the water to be your best day on the water. At Pure Fishing we have high expectations for Execution, we strive to Empower our people every day, expect and encourage Authenticity.

NA HelpDesk Supervisor
Job Summary
As the NA HelpDesk Supervisor, you’ll lead our North American IT support team while remaining hands-on in solving complex technical challenges. This “player-coach” role combines leadership, technical expertise, and customer service to ensure our employees receive exceptional IT support. You’ll help drive operational excellence, mentor team members, and keep our technology running smoothly across multiple locations.

What will you do?

Lead and support the North America IT Support team across multiple locations
Coach, mentor, and develop support team members through training and career development
Serve as the escalation point for complex technical issues and high-priority incidents
Manage daily IT support operations, including hardware, software, email, printing, and telecommunications support
Oversee onboarding and offboarding processes, ensuring employees have the right access and equipment
Partner with local sites and department leaders to address technology needs and improve service
Manage helpdesk ticket workflows, service levels, reporting, and continuous improvement initiatives
Track key metrics including ticket volumes, response times, resolution times, and customer satisfaction
Oversee software licensing, subscription renewals, and hardware asset management
Coordinate Windows updates, patching schedules, operating system upgrades, and hardware refreshes
Support Microsoft 365, Microsoft Entra ID, Active Directory, and other enterprise platforms
Collaborate with global IT teams on projects, standards, and best practices
Develop and maintain IT procedures, documentation, and knowledge resources
Assist with budgeting, technology planning, and operational improvements across the organization

What makes you a great catch?

5+ years of IT support experience with increasing responsibility
Experience leading teams and supporting multiple locations
Strong knowledge of client hardware, including desktops, laptops, docking stations, and monitors
Experience with Microsoft 365, Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint
Working knowledge of Active Directory, user management, and security groups
Excellent troubleshooting and problem-solving skills
Strong communication and customer service abilities
Ability to balance technical work with leadership responsibilities
Experience working independently while collaborating with larger teams
Passion for technology and learning emerging tools and solutions

Why you will love it here

Lead a team that keeps our business connected and running smoothly
Work with talented IT professionals across North America and globally
Make a direct impact on employee experience and operational success
Gain exposure to a wide range of technologies and business functions
Join a company that values innovation, collaboration, and continuous improvement

What will you need to succeed?

A customer-first mindset and passion for helping others
Strong leadership and coaching abilities
Excellent organizational and time-management skills
Ability to prioritize competing demands and adapt to change
Confidence making decisions in a fast-moving environment
Strong attention to detail and commitment to service excellence
A collaborative approach and desire to continuously improve processes and support experiences

Quick Apply

Refine Your Search

help desk jobs in malta il

Supervisor, Technical Support

Level I Technician

Level II Technician

Level III Technician

Construction Technical Specialist - Autodesk FORMA ( ACC )

Autodesk Inventor Specialist - AI Trainer

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