Role description
Test Manager
Lead II - Software Testing
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
UST is searching for an experienced Test Manager to lead a team of approximately 10 QA professionals (Manual and Automation) supporting two Agile Scrum teams. The ideal candidate will provide technical leadership, drive QA strategy, oversee functional and non-functional testing, manage defect triage activities, and effectively engage with clients and vendors.
The opportunity:
- Lead, mentor, and manage a team of Manual and Automation Test Engineers.
- Oversee testing activities across two Agile Scrum teams, ensuring quality deliverables within sprint timelines.
- Define and execute test strategies, plans, test schedules, and quality metrics.
- Provide technical guidance on automation frameworks, testing tools, and QA best practices.
- Drive Non-Functional Testing (NFRs) including Performance, Security, Scalability, Reliability, and Accessibility.
- Own and facilitate defect triage meetings, ensuring proper defect prioritization, root cause analysis, tracking, and timely resolution.
- Monitor defect trends and quality metrics, driving continuous improvement initiatives.
- Collaborate closely with Product Owners, Developers, Architects, Business Analysts, and DevOps teams throughout the SDLC.
- Manage stakeholder communication, client expectations, and third-party vendor relationships.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
- 10–15 years of experience in Software Testing and Quality Assurance.
- Proven experience leading Manual and Automation testing teams.
- Strong experience working in Agile/Scrum environments across multiple teams.
- Hands-on experience with defect management, defect triaging, and quality governance.
- Ability to balance leadership responsibilities with hands-on testing and troubleshooting when needed.
- Excellent client-facing, stakeholder management, and communication skills.
- Experience with Jira, Azure DevOps, TestRail, Selenium, Playwright, Cypress, or similar tools.
- Strong understanding of functional, integration, regression, and non-functional testing.
- Should have experience in Metrics/KPI capturing/tracking and Status reporting
- Experience with web application migration projects.
- Knowledge of Copado Robotic Testing (CRT) or similar enterprise automation platforms.
- Exposure to CI/CD pipelines and DevOps practices.
- Experience with cloud platforms (AWS, Azure, or GCP).
- ISTQB, Scrum, SAFe, or PMP certifications.
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Pennsylvania
Compensation Range: $78,000-$117,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
#UST
#CB
#LI-DU
Skills
test management,functional testing,defect management,regression testing,automation testing,
Benefits
Compensation range: $78,000.00 to $117,000.00 per year
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
