At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Salary range: An annual salary range of $145,000-$165,000 is what we expect to pay for this position, based on overall skills and experience.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What You’ll Do:
We are seeking a talented and experienced Business Intelligence Report Developer to join our Data and Analytics team at Customers Bank. As a BI Report Developer, you will be responsible for creating and managing a centralized and standardized Enterprise reporting environment to support a portfolio of cross-business line dashboards within PowerBI, working within a team and delivering to support the Analytics strategy of the bank.
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Collaborate with business users to understand their requirements and provide optimized visualizations and reports for data driven analytics.
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Architect data sets to ensure ease-of-use for self-serve reporting that performs to governed standards and is aligned with certified logic and glossary definitions.
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Build and optimize enterprise-grade Power BI models, datasets, and dashboards.
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Develop advanced DAX and high-performance data models for large-scale analytics.
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Oversee Power BI governance: RLS, deployment pipelines, workspace design, and reusable components.
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Enable self-service BI through training, documentation, and stakeholder support.
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Partner with data engineering to ensure clean, accurate, high-quality analytical data.
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Leverage Microsoft Fabric and Lakehouse/EDW architecture to modernize BI delivery.
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Work closely with business leaders to translate requirements into actionable BI solutions.
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Communicate insights clearly and influence decision-making across teams.
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Drive continuous improvement in BI processes, performance, and reliability.
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Guide the development, implementation, and maintenance of change control and testing processes.
What Do You Need?
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6+ years’ experience BI development.
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Expert-level skills in Power BI (DAX, modeling, optimization, governance).
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Experience with Microsoft Fabric is highly preferred.
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BI/Cloud certifications are a plus.
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Existing technical knowledge of modern systems software, protocols, and standards, including SQL Server, Snowflake/Databricks/Fabric, Python Data Libraries (Pandas/Polars/DuckDB), and Power BI.
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Deep understanding of relational and dimensional modeling, and modern data ecosystems.
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MicroStrategy, Collaboration Space, and Hyper Intelligence experience (nice to have).
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Working in an Agile environment and adhering to the focus on prioritized initiatives.
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Proficient in SQL, Snowflake and/or Oracle coding.
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Experience working with and understanding Banking / Financial services industry.
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Excellent communication skills to understand requirements and collaborate on expected results.
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Critical thinking and problem-solving skills to develop efficiently and scalable based on best practices and governed standards.
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Strong work ethics with a sense of ownership and accountability.
Technology Skills:
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Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
