Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
The Provider Provisioning/Clincal Readiness Analyst plays a pivotal role in ensuring providers are fully prepared to deliver safe, effective, and efficient patient care from their first day of clinical practice. Serving as the primary coordinator for provider clinical readiness, this role leads and manages the end-to-end onboarding, provisioning, integration, and informatics enablement of physicians, advanced practice providers, residents, fellows, medical/APP students, and scribes. Reporting to the Senior Director of Clinical Informatics, and working in close partnership with Information Services, Human Resources, the Medical Staff Office, operational leaders, and clinical departments, the analyst coordinates specialty-specific onboarding activities, resolves complex access and provisioning issues, and ensures providers are successfully integrated into the clinical environment.
This position delivers a concierge-level onboarding experience by developing individualized clinical readiness plans tailored to each provider's specialty, clinical workflows, and technology requirements. Responsibilities include coordinating multidisciplinary onboarding activities, provisioning and optimizing access to enterprise clinical systems, providing clinical informatics education and personalization, troubleshooting technical and operational issues, and validating provider readiness prior to the start of clinical practice. The analyst also partners with the Medical Staff Office to support provider annual education and mandatory training compliance while developing and maintaining reports, dashboards, and operational metrics that drive informed decision-making and continuous process improvement.
Success in this role requires an outgoing, relationship-focused professional who enjoys meeting new people while bringing a highly analytical, detail-oriented mindset to solving complex operational and technical challenges. The ideal candidate performs well under pressure, remains calm in fast-paced environments, quickly reprioritizes competing priorities, and is recognized as a trusted resource for colleagues seeking guidance and problem resolution.
Clinical Readiness
- Coordinates and manage the end-to-end provider clinical readiness process in a concierge style to ensure timely, seamless, and fully integrated clinical readiness for physicians, advanced practice providers, residents, fellows, students, and scribes.
- Coordinate with HR for New Employee Orientation, IS-Education for Epic EHR training, IS Provisioning for network and EPIC access, OR staff for new surgeon intake meetings, and clinical informatics for personalization appointments.
- Analyzes and determines unique access requirements and tools needed in the EHR for each applicant. Submits and follows through on tickets for these unique needs.
- Coordinate and lead proceduralist intake meeting to identify specialty-specific workflows, unique access, and operational needs to ensure alignment of resources and services.
- Coordinate and verify physical access requirements including identification badges, facility access, parking, wayfinding, and provider orientation resources.
- Provide individualized personalization and informatics training to optimize EHR workflows, clinical application settings, systems access, and efficient use of desktop and mobile clinical technologies.
- Maintain accurate provider information and system configuration across Epic and downstream applications during onboarding, transitions, and offboarding.
Clinical Informatics & Workflow Optimization
- Analyze, evaluate, and troubleshoot clinical applications and workflows.
- Develop and deliver virtual and in person informatics education, including tip sheets, screenshots, and supplemental educational material along with EHR personalization sessions, training, and reeducation with ongoing user support.
Data Analytics
- Develop and monitor provider readiness metrics, onboarding KPIs, ticket resolution trends, training completion rates, and operational performance indicators.
- Build Epic reports and analyze data to identify trends, opportunities for workflow optimization, and informatics-driven improvements.
- Build Epic and ancillary system reports and analyze data to identify trends, opportunities for workflow optimization, informatics-driven improvements, compliance reporting, and tracking.
Operational Logistics
- Collaborate with Clinical Informatics to onboard new provider practices to use Qgenda on-call scheduling software for Provider on-call.
- Assist clinical practices to manage specialty on-call schedule in Qgenda.
- Provide back-up support to Clinical Informatics colleagues when needed to ensure all Qgenda schedules are maintained monthly.
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
- Other duties as assigned to support the unit, department, entity, and health system organization.
Education or Equivalent Experience:
Bachelor of Arts or Science (Required), Healthcare Degree preferred
1+ years Informatics and/or Medical Provider credentialing and onboarding experience.
Licenses, Registrations, and Certifications
Epic Credential Educator (in one or more of the following modules): ClinDoc, OpTime, Stork, Cupid, ASAP; or must attain within 1 year of hire
Experience with any of the following applications is desirable: EPIC, ProVation, Epic Link, CPN, Haiku, Canto, Rover, MModal, QGenda
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
