The Administrator will act as the face of the location and the company by offering the highest level of customer service and hospitality to visitors, clients, and the community both in person and on the phone. Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses. This role requires professional business attire.
Essential Functions and Competencies
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Data entry - Enters contract details into information system and maintains other related documents
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Orders and proofreads memorial orders to ensure accuracy
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Processes annual funeral home and cemetery license renewals
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Codes and scans invoices
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Processes accounts payable and other accounting support transactions
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Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
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Files and maintains customer information
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Maintains office and facility supplies as well as fax machines, copiers, and network printers
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Good written and verbal communication skills are needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate and timely responses to questions and requests in a calm, professional manner
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Collaborates easily with co-workers, keeps shared information up to date, and works well independently
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Communicates in a timely and effective manner with management
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Excellent attention to detail while simultaneously handling a range of time sensitive tasks
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Critical thinking skills required for prioritization of work, problem solving, multi-tasking
Required Education and Experience
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High School Diploma or Equivalent
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Minimum of Two (2) years experience in an administrative role in an office environment
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Proficient in MS Outlook, Excel, Word, and PowerPoint
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Prior work experience in bookkeeping or accounting is helpful, but not required
AAP/EEO Statement
Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.
4053 - Louisiana
