Top 126 Customer service manager Jobs in Manassas, Va

Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
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Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
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Customer Communications Center (CCC) Supervisor (Management Analyst II)
Fairfax County Government —Fairfax, VA
- $70,149.87 - $122,762.22 a year
- 12 hour shift
- Microsoft Outlook
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
7d
WGL Energy - Customer Experience & Retention Lead
WGL Energy Services, Inc. —Vienna, VA
- $95,400 - $109,625 a year
- Full-time
- Marketing
- 5 years
- Residential
- Paid holidays
- Health insurance
4d
Customer Service Manager - Lorton
Transdev —Lorton, VA
- $65,000 - $77,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Call Center QA Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Call Center Workforce Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Customer Support Lead
SteerBridge —Vienna, VA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Call Center Operations Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
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Customer Service Supervisor
DSV —Sterling, VA
- $60,000 - $80,000 a year
- Full-time
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Client Engagement Lead
Freddie Mac —McLean, VA
- $129,000 - $193,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
9d
Service Desk Team Lead
TekSynap —Arlington, VA
- $130,000 - $155,000 a year
- Weekends as needed
- Pass drug screening
- Ability to lift 50 pounds
- Bachelor's degree
- Disability insurance
- Health insurance
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Supervisor - Call Center (Temporary, Remote Lawrence, KS)
Maximus —Tysons, VA
- $46,000 a year
- Temporary
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
4d
Sales and Customer Experience Supervisor
Self Storage Plus —Woodbridge, VA
- $60,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
1d
Client Service Manager
Integrated Financial Partners —Fairfax, VA
- $35 an hour
- Part-time
- Hybrid work
- Mid-level
- Administrative experience
- Financial services
Quick Apply
2d
Director, Membership
National Rural Electric Cooperative Association (NRECA) —Arlington, VA
- $157,000 - $193,000 a year
- Full-time
- Office
- Master's degree
- Analysis skills
4d
Manager, Sales and Customer Service
Macy’s —Springfield, VA
- $64,745 - $107,755 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Career Coach Supervisor
Zeiders Enterprises, Inc. —Woodbridge, VA
- Full-time
- Remote
- Background check
- Writing skills
- Mid-level
1d
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Contact Center Supervisor
Client Server Software Solutions —Alexandria, VA
- Remote
- 5 years
- Continuous improvement
- Senior level
- Continuing education credits
- Commuter assistance
Quick Apply

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customer service manager jobs near manassas, va

Call Center Manager

Confidential
Rose Hill, VA

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Job Details

Full-time
$70,000 - $95,000 a year

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication
Teamwork
Managing teams in a customer support role
Frontline customer support management
Inside sales
Team development
Business Administration
Call center management

Full Job Description

We’re seeking an experienced and driven Customer Service Manager who is looking for an opportunity to make a meaningful impact and grow their career. This is a confidential search, and additional company details will be shared with selected candidates during the interview process.

This is an opportunity to join a growing, service-focused organization where customer experience matters, teams are supported, and strong leaders have the ability to make a real impact. If you’re passionate about developing people, improving processes, and creating exceptional customer interactions, we’d love to connect.

What We Offer:

Competitive compensation based on experience - Salary plus weekly incentives!
Full benefits including; Health, dental, and vision benefits.
Paid time off and paid holidays.
401(k) with company match.
Career growth and advancement potential.
A collaborative, team-oriented culture built on accountability, professionalism, and customer care.

Responsibilities:

Lead and support the customer service team to deliver an exceptional customer experience.
Serve as a key resource for customer concerns, escalations, and service resolution.
Develop and implement customer service processes and best practices to drive consistency and efficiency.
Partner closely with sales and service teams to ensure customer expectations are me.t
Monitor customer satisfaction and identify opportunities to improve retention and loyalty.
Coach, mentor, and develop team members to support individual and team success.
Establish performance expectations and promote accountability across the department.
Manage multiple priorities in a fast-paced environment while maintaining service excellence.
Track and communicate team performance and operational results.

Qualifications:

Bachelor’s degree in Business Administration or a related field preferred.
Five (5)+ years of customer service leadership or management experience.
Proven ability to lead, motivate, and develop high-performing teams.
Strong communication, interpersonal, and problem-solving skills.
Ability to prioritize effectively and thrive in a fast-paced environment.
Experience supporting customer-facing operations and resolving escalated issues.
Experience with customer service platforms and business systems preferred.
Service industry, inside sales, or order management experience is a plus.
High level of professionalism, accountability, and customer focus.

Ready to Join a Team That Values Great Leadership? If you’re an experienced customer service professional looking for long-term growth, the opportunity to build strong teams, and the ability to make a meaningful impact, we’d love to hear from you.

Pay: $70,000.00 - $95,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance

Application Question(s):

Do you have any call center ecperience in any of the following residential industries: HVAC, plumbing, electrical, solar, roofing, windows and doors, remediation? (Please provide details)

Experience:

Call center management: 5 years (Required)
ServiceTitan: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in manassas, va

Call Center Manager

Call Center Manager (On-Site)

Customer Communications Center (CCC) Supervisor (Management Analyst II)

WGL Energy - Customer Experience & Retention Lead

Customer Service Manager - Lorton

Call Center QA Manager

Call Center Workforce Manager

Customer Support Lead

Call Center Operations Manager

Customer Service Supervisor

Client Engagement Lead

Service Desk Team Lead

Supervisor - Call Center (Temporary, Remote Lawrence, KS)

Sales and Customer Experience Supervisor

Client Service Manager

Director, Membership

Manager, Sales and Customer Service

Career Coach Supervisor

Customer Success Operations Manager

Contact Center Supervisor

I want to receive the latest job alert for customer service manager in manassas, va

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