Who Are We:
Founded in 2020, AMERI-CANS is a fast-growing, veteran-owned enterprise built by Marine Corps veterans who know firsthand the critical importance of field sanitation. Headquartered in Manassas Park, VA the Company’s growth has expanded beyond the DMV area and now includes Indiana, South Carolina, Ohio, and Texas. Our expansion is fueled by a no-nonsense focus on execution, adaptability, and relentless problem solving. We are Mission driven, and our success enables us to support fellow Veterans and Gold Star families in honoring our shared service and their sacrifice. We are constantly looking for Veterans in pursuit of their post-service ambitions and talented individuals with an unwavering desire to succeed and grow with us.
Job Overview:
AMERI-CANS is looking to grow its team with a full-time Bilingual Customer Service & Dispatch Associate for our location in Manassas Park. The Customer Service & Dispatch Associate is responsible for the company’s most important function, which is the delivery of excellent service to our customers. This role focuses on customer service, business development, and problem solving. You will be on the front lines, taking inbound calls and driving new and existing business, while facilitating the execution of all our staff and drivers in the field! This is a great opportunity for anyone that thrives in a fast-paced and exciting environment where the expectation is high-performance, high-engagement. The growth opportunities are endless.
Job Duties and Responsibilities: (Essential Job Duties) Common activities listed below: actual position responsibilities may vary.
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Provide outstanding customer service.
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Learn and leverage industry leading technology and software to manage enterprise operations.
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Answer inbound calls.
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Manage customer expectations, inquiries, and orders.
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Business development; be the “voice of the company” as one of the first AMERI-CANS team members to interact with inbound requests.
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Comfort and familiarity with office technology (Microsoft suite of products) as well as a demonstrated ability to quickly learn new technology in support of business operations.
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Experience with dispatch systems a plus.
Essential Functions:
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Strong organizational skills and attention to detail.
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Effective communication skills, organization and planning skills.
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Must be able to follow oral and written instructions, use proper judgment relating to customers & field team inquiries.
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Knowledge of ServiceCore a plus.
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Reliability.
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Experience with dispatch or route management a must.
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A current valid driver's license.
Minimum Qualifications:
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Bilingual: English and Spanish
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Education & Experience: High School Diploma or equivalent.
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Ability to read and interpret documents such as procedure manuals.
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Ability to make calculations such as discounts, freight estimates, dimensional weight, invoices, and percentages.
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Proficiency in Microsoft Office (Word, Excel, Outlook).
Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are the representative of the knowledge, skill and/or ability required. Position requires the ability to sit or stand for long periods of time; move fingers and hands, ability to stoop, crawl, bend, twist, reach, and crouch. Perform the essential duties with minimal or no supervision. Lift and carry up to 50 lbs.
Competitive Benefits:
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Benefits including medical, dental, vision
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Company matched 401k
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Company paid STD & Accident supplemental
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Company paid Life AD&D Insurance
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Employee Assistance Program “EAP”
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Paid Time Off (PTO) (10 days)
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Paid Sick Time (4 days)
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Personal Days (4 days)
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11 Paid Federal Holidays
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Unlimited growth potential as we take the business to the next level
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Professional Development
Schedule: 8:30 AM – 5:00 PM
8-hour shift / Overtime
EEOC Disclaimer:
AMERI-CANS is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
