Top 323 Site coordinator Jobs in Manassas, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
13d
Cambodian/Khmer Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Greek Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Site Director - After School Program
AlphaBEST Education —Sterling, VA
- $22 - $25 an hour
- Part-time
- Mid-level
- High school diploma or GED
- 21 years or older
Quick Apply
4d
Site Director - Before and After School Program
AlphaBEST Education —Manassas, VA
- $21.50 - $22.00 an hour
- Part-time
- Mid-level
- High school diploma or GED
- 21 years or older
Quick Apply
4d
Nepali Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Somali Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Project Manager - Site Development Construction
William A. Hazel, Inc. —Chantilly, VA
- From $120,000 a year
- Extended hours
- Civil engineering
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
Burmese Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Site Director - Before and After School Program
AlphaBEST Education —Woodbridge, VA
- $21.50 - $22.00 an hour
- Part-time
- Mid-level
- High school diploma or GED
- 21 years or older
Quick Apply
4d
Superintendent - Site Development Construction
William A. Hazel, Inc. —Chantilly, VA
- From $120,000 a year
- Full-time
- Construction site
- Supervising experience
- Contracts
- Health savings account
- Health insurance
Quick Apply
On-Site Medical Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $27 an hour
- Online Application
- Bilingual
- Background check
- 18 years or older
- Professional development assistance
- Flexible schedule
Quick Apply
Thai Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Vietnamese Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Lao Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Cleared Security Site Supervisor - Secret
Securitas Critical Infrastructure Services —Manassas, VA
- $28 an hour
- Full-time
- Background check
- Microsoft Outlook
- Military
- Health insurance
- Dental insurance
Twi Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
1d
Mongolian Interpreter (Contractor/On-Site)
Liberty Language Services —Arlington, VA
- From $28 an hour
- Choose your own hours
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Mandarin/Cantonese Interpreter (Contractor/On-Site)
Liberty Language Services —Fairfax, VA
- From $28 an hour
- Contract
- Background check
- 18 years or older
- Pass drug screening
- Professional development assistance
- Flexible schedule
Quick Apply
Security Site Supervisor
Securitas Critical Infrastructure Services —Herndon, VA
- $27.50 an hour
- Full-time
- Background check
- Microsoft Outlook
- Military
- Health insurance
- Dental insurance
14d

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Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year
13 days ago

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

site coordinator jobs in manassas, va

Call Center Manager (On-Site)

Cambodian/Khmer Interpreter (Contractor/On-Site)

Greek Interpreter (Contractor/On-Site)

Site Director - After School Program

Site Director - Before and After School Program

Nepali Interpreter (Contractor/On-Site)

Somali Interpreter (Contractor/On-Site)

Project Manager - Site Development Construction

Burmese Interpreter (Contractor/On-Site)

Site Director - Before and After School Program

Superintendent - Site Development Construction

On-Site Medical Interpreter (Contractor/On-Site)

Thai Interpreter (Contractor/On-Site)

Vietnamese Interpreter (Contractor/On-Site)

Lao Interpreter (Contractor/On-Site)

Cleared Security Site Supervisor - Secret

Twi Interpreter (Contractor/On-Site)

Mongolian Interpreter (Contractor/On-Site)

Mandarin/Cantonese Interpreter (Contractor/On-Site)

Security Site Supervisor