Top 16 Customer support coordinator Jobs in Manassas Park Va

Patient Access Coordinator
OrthoVirginia Inc —Manassas, VA
- $18.47 - $27.70 an hour
- Full-time
- Medical office experience
- High school diploma or GED
- Communication skills
Quick Apply
Membership Coordinator
The Ned —Washington, DC
- Up to $31 an hour
- Weekends as needed
- Office
- Administrative experience
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
19h
OTM Coordinator
Georgetown University —Washington, DC
- $18.40 - $27.33 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Free parking
- Disability insurance
Intake Coordinator
Don Shaw Law, PLLC —Woodbridge, VA
- $22 - $26 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
- Dental insurance
- Paid time off
Customer Relationship Coordinator
Microbac —Sterling, VA
- $20.18 - $24.85 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Office
- Wellness program
- Paid holidays
Quick Apply
Security Systems Customer Service Coordinator
National Security Inc —Fairfax, VA
- $22 - $26 an hour
- Full-time
- Background check
- 18 years or older
- Microsoft Excel
- Paid training
- Paid holidays
Quick Apply
1d
Lexus Service Experience Coordinator
Pohanka Lexus —Chantilly, VA
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Satellite Contact Center Task Lead / Site Coordinator
STRUCTION SOLUTIONS —Quantico, VA
- $18 - $19 an hour
- Contract
- Military
- Mid-level
- High school diploma or GED
Quick Apply
Customer Care Coordinator
JK Moving Services —Sterling, VA
- Full-time
- Mid-level
- Office
- Windows
- Profit sharing
- Health savings account
6d
Membership Coordinator
The Ned London —Washington, DC
- Up to $31 an hour
- Weekends as needed
- Office
- Administrative experience
- US work authorization
- Disability insurance
- Health insurance
16h
Client Coordinator
Mvix —Sterling, VA
- Full-time
- Mid-level
- Office
- Leadership
- Disability insurance
- Health insurance
Quick Apply
Customer Care Coordinator
Jushi —Woodbridge, VA
- $18 an hour
- Part-time
- Spanish
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Coordinator
ServiceMaster NCR —Alexandria, VA
- $40,000 - $50,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply

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Patient Access Coordinator

OrthoVirginia Inc -
Manassas, VA

Quick Apply

Job Details

Full-time
$18.47 - $27.70 an hour

Qualifications

Employee relationship building

Full Job Description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

The Patient Access Coordinator- Clinical position is responsible for assisting patients and outside source callers with enhancing clinic team accessibility and issue resolution. Provides exceptional patient service by answering, responding, and requeuing or transferring a high volume of incoming calls from patients, and other callers. Adheres to internal protocols to ensure consistency and quality service. Obtains accurate patient information and call details, resolves issues when applicable, and routes calls to clinic staff appropriately.

Job-Specific Responsibilities

Answers incoming calls promptly and professionally, delivering exceptional customer service.
Clarifies caller inquiries and determines the most appropriate course of action to meet the customer's needs.
Utilizes designated call queues and transfer protocols to ensure efficient call resolution.
Adheres to assigned work schedules as directed by the Manager.
Verifies necessary information prior to office visit (e.g. previous physician visits, imaging such as x-rays etc.) as appliable.
Maintains familiarity with clinic team/provider schedules and extensions to relay accurate information to patients.
Assesses when issues require escalation for immediate or time sensitive attention following established workflows.
Resolve patient requests in a timely manner to minimize the need for call transfers.
Monitors OVC Rx Refills voicemails inbox and processes messages according to standard workflow.
Adapts to changes such as phone system upgrades or schedule changes without disrupting workflow.
Performs other related duties as assigned.

JOB REQUIREMENTS

Experience/Education/Certifications:

High School diploma or equivalency highly preferred. Applicable work experience may be substituted for educational requirements.
1 - 3 years of applicable work experience, preferably in a call center, appointment scheduling, customer service or medical office setting.
Demonstrates priority for excellent customer service and positive patient experience.
Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred.
Proven ability to promote teamwork and collaboration.

Knowledge/Skills/Abilities:

Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers.
Demonstrates ability to make sound judgments.
Dependable and able to arrive to work on time and access system prior to start time to ensure equipment functioning appropriately.
Understands the need to adjust work location for flexibility or phone coverage.
Willing to adhere to company expectations and policies regarding professional work environment and customer support.
Demonstrates professional integrity by being honest, reliable and respectful.
Proven team player and willingness to work in a fast-paced team environment.
Excellent listening and communication skills to fully support patients.
Take pride in their work and maintain a positive attitude.
A willingness to help others as needed and promotes a team environment emphasizing a positive patient experience.

Compensation Range for this position:

$18.47 - $27.70

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify. Esta organización participa en e-Verify.

Quick Apply

Refine Your Search

customer support coordinator jobs in manassas park va

Patient Access Coordinator

Membership Coordinator

OTM Coordinator

Intake Coordinator

Customer Relationship Coordinator

Security Systems Customer Service Coordinator

Lexus Service Experience Coordinator

Satellite Contact Center Task Lead / Site Coordinator

Customer Care Coordinator

Membership Coordinator

Client Coordinator

Customer Care Coordinator

Customer Service Coordinator

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