Top 23 Call center supervisor Jobs in Manassas Va 20109

Call Center Manager
Advantage Septic Service —Manassas, VA
- Full-time
- Background check
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
3d
Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)
The Bowen Group - VEOCC —Chantilly, VA
- From $50,000 a year
- Full-time
- Remote
- Military
- Writing skills
- Research
- Paid holidays
- Disability insurance
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12d
Call Center Manager
D-Rock Enterprises LLC —Manassas, VA
- Full-time
- Mid-level
- 3 years
- Mentoring
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3d
Limited Service Call Center Supervisor
Maximus —Tysons, VA
- $54,000 a year
- Remote
- Data analysis skills
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
10d
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
The Bowen Group Inc. —Chantilly, VA
- From $50,000 a year
- Full-time
- Remote
- Military
- Writing skills
- Research
- Paid holidays
- Disability insurance
Quick Apply
6d
Supervisor - Call Center (Temporary, Remote Lawrence, KS)
Maximus —Tysons, VA
- $46,000 a year
- Temporary
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Contact Center Operations Manager
Integral —Vienna, VA
- Full-time
- Remote
- Azure
- Mid-level
- AWS
- Paid parental leave
- Paid holidays
7d
Contact Center Manager
Blu Omega —McLean, VA
- $160,000 - $170,000 a year
- Remote
- Bachelor of Science
- 8 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
5d
Remote Operations Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 3 years
- Bachelor's degree
- Business Administration
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Remote Workforce Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Contact Center Manager
Blu Omega LLC —McLean, VA
- $160,000 - $170,000 a year
- Contract
- Remote
- Bachelor of Science
- 8 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
5d
Customer Service Manager - Lorton
Transdev —Lorton, VA
- $65,000 - $77,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Contact Center Manager
ARLINGTON COMMUNITY FEDERAL CREDIT UNION —Alexandria, VA
- $92,630 - $108,977 a year
- Hybrid work
- Finance
- Analysis skills
- Supervising experience
- Profit sharing
- Paid holidays
Quick Apply
12h
Contact Center & Dispatching Manager
AllTech Services —Sterling, VA
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
18h
Outbound Call Center Sales Manager
ARS-Rescue Rooter —Springfield, VA
- $120,000 - $140,000 a year
- Full-time
- Mid-level
- Residential
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
Remote Content Research Manager ( Call Center)
TechOp Solutions International —Arlington, VA
- Full-time
- Remote
- 6 years
- Research
- Bachelor's degree
Quick Apply
Training and Quality Assurance Manager (Call Center)
TechOp Solutions International —Arlington, VA
- Full-time
- Remote
- Management
- 5 years
- Analysis skills
Quick Apply
Service Center Manager
CACI —Arlington, VA
- $70,800 - $148,600 a year
- Full-time
- 7 years
- Travel
- Mentoring
- Health insurance
3d
IT Help Desk Manager
IntelliDyne —Herndon, VA
- 5 years
- Windows
- Microsoft Office

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call center supervisor jobs near manassas va 20109

Call Center Manager

Advantage Septic Service
Manassas, VA

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Strategic management
Managing teams in a customer support role
Workplace dispute resolution
Sales team management
Organizational integration coordination
Sales strategy
Dispatch software communication
Telemarketing
Post-merger integration
Process management
Call center management
Sales automation technologies
Technical Proficiency

Full Job Description

Job Overview

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager to lead and elevate our customer service and dispatch operations. The ideal candidate has a proven track record of managing a Nexstar-trained call center within the home services industry (septic, plumbing, HVAC, electrical, or similar) and possesses deep proficiency in ServiceTitan.

In this role, you will drive call center performance, maximize dispatch board efficiency, deliver 5-star customer experience, and collaborate closely with Operations leadership. You will also play a key operational role in supporting multi-location growth—traveling to newly acquired locations to evaluate, train, and bring call center operations up to company standards, while directly supporting field technician success through proactive scheduling and inventory coordination.

Responsibilities

Manage and motivate a team of inside sales representatives, telemarketers, and customer service agents to meet and exceed performance targets.
Develop and implement effective call strategies, including warm calling, outbound calling, and consultative selling techniques to maximize deal closures.
Oversee the use of sales automation technologies, CRM software such as Salesforce, and Salesforce Cloud to streamline workflows and improve sales efficiency.
Monitor call quality, provide coaching on communication skills, negotiation tactics, and client engagement to enhance overall customer satisfaction.
Coordinate with sales and marketing teams to align outreach efforts with business objectives and ensure consistent messaging across channels.
Analyze performance metrics related to B2B sales, deal closing rates, customer service levels, and call center productivity; prepare reports for senior management.
Ensure compliance with company policies, industry regulations, and best practices in telemarketing and technical sales environments.

Skills

Team Leadership & Performance Management

Lead & Coach: Manage, mentor, and hold the call center team accountable to high-performance standards through coaching, scorecards, and performance management.
Process Enforcement: Train and enforce Nexstar operational disciplines, including call scripts, booking standards, and customer experience expectations.
Customer Excellence: Ensure the delivery of consistent, 5-star customer experience on every interaction and handle escalated customer issues professionally and efficiently.
Metric Ownership: Drive and continuously improve key call center metrics, with a focus on conversion/booking rates and high-value call prioritization.

Dispatch, Capacity & Revenue Optimization

Dispatch Board Management: Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue, schedule density, profitability, and technician efficiency.
Capacity Planning: Balance emergency service calls, scheduled work, and technician productivity through proactive outbound calls to fill capacity.
Operations Alignment: Maintain continuous communication with Operations leadership to ensure alignment on capacity, daily priorities, and field needs.

Field Support & Operations Logistics

Technician Readiness: Set field technicians up for success by verifying they have all necessary job details, resources, and materials prior to arriving on-site.
Parts & Inventory Management: Order required parts and coordinate deliveries to support seamless field operations.

Multi-Site Integration & Strategic Growth

Acquisition Onboarding: Travel to newly acquired locations to assess existing call center operations, implement Nexstar systems, train local staff, and rapidly elevate performance.
Strategic Planning: Partner with executive leadership on staffing strategies, workflow enhancements, and seasonal demand planning.

Required Qualifications & Experience

Nexstar Mastery: Demonstrated experience implementing and enforcing Nexstar processes, call scripts, and booking standards.
Industry Experience: 3–5 years of hands-on call center management experience within the home services industry (septic, plumbing, HVAC, electrical, or related trade).
Software Proficiency: Advanced, hands-on proficiency with ServiceTitan (dispatch, booking, capacity management).
Multi-Unit Travel: Willingness and ability to travel to support onboarding and operational integration at newly acquired company locations.
Leadership & Communication: Strong interpersonal, problem-solving, and conflict-resolution skills with a proven track record of driving team accountability.

Join us as a Call Center Manager where your leadership will inspire teams to deliver outstanding results! Your expertise in Call Center Performance combined with your passion for delivering exceptional Customer Service will help us create memorable customer experiences while driving business growth through innovative sales strategies

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in manassas va 20109

Call Center Manager

Call Center Manager (On-Site)

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)

Call Center Manager

Limited Service Call Center Supervisor

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)

Supervisor - Call Center (Temporary, Remote Lawrence, KS)

Contact Center Operations Manager

Contact Center Manager

Remote Operations Manager Federal Contact Center

Remote Workforce Manager Federal Contact Center

Contact Center Manager

Customer Service Manager - Lorton

Contact Center Manager

Contact Center & Dispatching Manager

Outbound Call Center Sales Manager

Remote Content Research Manager ( Call Center)

Training and Quality Assurance Manager (Call Center)

Service Center Manager

IT Help Desk Manager

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