Top 16 Operations lead Jobs in Manatí Pr

Team Leader
Telemedik —Guaynabo, PR
- Weekends as needed
- Hybrid work
- Spanish
- English
- Mid-level
- Paid time off
- Retirement plan
Quick Apply
Credentialing Lead
One Federal Solution —Guaynabo, PR
- Mid-level
- Administrative experience
- High school diploma or GED
Quick Apply
LEAD FLOOR CLEANER
ABM Industries —Guaynabo, PR
- $11.50 an hour
- Full-time
- 18 years or older
- Mid-level
- Driver's License
3d
Team Lead (Yard Operations)
Horizon Auto Logistics —United States
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Trucking Insurance Division Leader
International Insurance Group —United States
- $130,000 - $155,000 a year
- Full-time
- Remote
- English
- Finance
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply
O&R- Blade Technician II/III/Lead (Up Tower/Platform Crew)
TAKKION Ops Management LLC —United States
- $29 - $45 an hour
- Weekends as needed
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Dental insurance

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr. Director, Facilities Leader
Macy’s —Columbus, OH
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Review analyses of activities, costs, operations,…
$149,500 - $249,000 a year
Fulfillment Operations Lead, Weekend Shift
Babylist —Columbus, OH
You'll give direction, answer questions, and be the go-to person for anything inventory-related on the weekend shift. Weekend shift: additional $1.75 per hour.
$25.75 an hour
Quick Apply

I want to receive the latest job alert for operations lead in manatí pr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations lead jobs near manatí pr

Team Leader

Telemedik -
Guaynabo, PR

Quick Apply

Job Details

Full-time

Benefits

Paid time off
Retirement plan

Qualifications

Computer operation
Spanish
Spreadsheets
English
Desktop applications
Productivity software

Full Job Description

Join Our Team as a Team Lead!

The Team Lead is responsible for leading and supervising the daily operations of a team of Customer Service Representatives, ensuring compliance with operational goals, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and established quality standards. This position promotes team development and performance through coaching, training, and continuous feedback, while managing escalations, monitoring operational metrics, coordinating resources, and fostering a collaborative and results-driven work environment.

Key Responsibilities

Conduct operational floor walks to supervise, coordinate, and monitor Customer Service Representatives' activities, ensuring timely, courteous, and accurate responses. Maintain an efficient, high-quality operation through effective planning, leadership, organization, and control.
Handle and resolve escalated issues that representatives are unable to address, provide support on process-related inquiries, and manage employee concerns or complaints.
Monitor calls and conduct coaching sessions to improve team performance and professional development.
Collaborate with the Quality team to review performance feedback and quality scores.
Complete monthly performance evaluations and employment confirmation evaluations by the 7th day of each month, providing constructive feedback to associates.
Coordinate training and development programs for associates.
Perform other related duties as assigned.

Qualifications

Completion of at least two (2) years of college coursework or a bachelor's degree from an accredited institution.
One (1) to two (2) years of supervisory experience, or three (3) to four (4) years of experience as a representative or associate.
Excellent verbal, written, reading, and presentation skills.
Fully bilingual in English and Spanish (required).
Intermediate to advanced proficiency in computer applications and Microsoft Office, particularly Microsoft Excel.
Strong organizational, planning, and analytical skills.
Effective problem-solving abilities.
Strong interpersonal and relationship-building skills.
Results-oriented with a commitment to achieving performance objectives.
Availability to work rotating eight (8)-hour shifts in a Monday through Friday operation between 8:00 a.m. and 11:00 p.m. Occasional availability to work weekends and holidays may be required based on operational needs.

Benefits

Opportunities for professional growth and career development.
Leadership and training programs.
Paid time off.
Retirement plan.
The opportunity to be part of a global organization committed to excellence and innovation.

Location: On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid work arrangement available, subject to performance evaluations and operational needs.

Employment Type: Full-Time

We are an Equal Employment Opportunity (EEO) employer committed to fostering a diverse and inclusive workplace.

Quick Apply

Refine Your Search

operations lead jobs in manatí pr

Team Leader

Credentialing Lead

LEAD FLOOR CLEANER

Team Lead (Yard Operations)

Trucking Insurance Division Leader

O&R- Blade Technician II/III/Lead (Up Tower/Platform Crew)

Explore jobs in cities nearby

I want to receive the latest job alert for operations lead in manatí pr

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected