Top 3 Helpdesk specialist Jobs in Manchester, Nh

IT Support Specialist
Coastal Specialty Forest Products Inc —Bow, NH
- Full-time
- ERP systems
- Mid-level
- Office
- Paid holidays
- Disability insurance
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5d
IT Support Specialist
Optiline Enterprises LLC —Nashua, NH
- $20 - $25 a year
- Part-time
- Microsoft Outlook
- ERP systems
- Mid-level
IT Specialist
The Nash Casino —Nashua, NH
- Weekends as needed
- Computer science
- Computer Science
- Inventory management
- Free parking
- AD&D insurance
Quick Apply

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IT Support Specialist

Coastal Specialty Forest Products Inc -
Bow, NH

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Job Details

Full-time
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Smartphone (troubleshooting support)
Wireless networking
Laptop (troubleshooting support)
iOS
VoIP administration
Printer (troubleshooting support)
Microsoft Office
Network infrastructure
DHCP
Wireless communication system operation
Desktop (troubleshooting support)
DNS
Networking equipment (troubleshooting support)
Microsoft Teams
Technical customer support for office equipment
Telephone systems
Desktop administration
Peripheral hardware support
Active Directory management
Mobile devices

Full Job Description

Founded in 1983, Coastal Specialty Forest Products has a long-standing reputation for supplying retail lumber yards with premium specialty wood products. Our commitment to delivering high-quality products quickly and at competitive prices remains our core value. As we continue to grow, we are dedicated to hiring and developing exceptional talent to support our expanding operations. We are seeking an IT Support Specialist to join our team and support the technology needs of our growing organization.

Position Overview: IT Support Specialist

The IT Support Specialist delivers first-line technical support to Coastal Forest Products employees, with a strong focus on Microsoft 365 technologies, warehouse operational systems, and physical security infrastructure. Serving as the primary point of contact for support requests, this role is responsible for timely resolution and escalation while maintaining high levels of customer satisfaction. The ideal candidate brings strong problem-solving skills, clear communication, and the ability to prioritize effectively in a fast-paced environment.

This position is 100% on-site in Bow, NH. Remote, hybrid, and relocation assistance are not available for this role.

Applicants must be able to reliably commute to Bow, NH daily.

Employee Benefits Include

Generous Paid Time Off, 3 Weeks PTO Upon Hire
Medical, Dental, and Vision Benefits
401(k) Savings Plan with 4% Company Match
Company-Paid Holidays, Disability Benefits, and Life Insurance
Employee Discount on Building Materials and more!

Essential Job Responsibilities

Serves as the first point of contact for support requests via ticketing system, phone, or in person.
Records, tracks, and documents helpdesk requests, troubleshooting steps, and resolutions.
Provides Tier 1 and Tier 2 support for end-user and warehouse operational issues.
Escalates complex issues to the IT Manager or vendors as needed to ensure timely resolution.
Creates and maintains knowledgebase articles for common issues and recurring procedures.
Supports desktops, laptops, desk phones, and iOS mobile devices.
Troubleshoots network connectivity for users, wireless scanners, handheld devices, and IoT devices.
Monitors, supports, and troubleshoots physical security infrastructure including CCTV and access controls.
Coordinates with Facilities and external vendors for security system repairs and maintenance.
Maintains documentation for security systems, device inventories, and user permissions.
Supports AV equipment including TVs, projectors, and audio systems.

Required Qualifications & Experience

Bachelor’s degree or equivalent work experience
2–4 years of IT support experience
Proficiency with Microsoft 365 including SharePoint, OneDrive, and Teams
Experience supporting iOS devices
Basic networking knowledge — Wi-Fi troubleshooting, DHCP/DNS, Active Directory
Experience supporting VoIP or cloud PBX telephony platforms
Experience with printers, scanners, and handheld devices
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to work effectively in a fast-paced, team-oriented environment
Must be legally authorized to work in the United States

Preferred Qualifications

Experience with WMS, ERP systems, or RF scanner devices
Experience with wireless networking and ethernet switching
Experience with Azure AD / Entra ID
Experience supporting CCTV and badge/access control systems

Physical & Environmental Conditions

Able to sit for extended periods of time.
Ability to lift 50 lbs.
Early morning, evening, holiday, and/or weekend work may occasionally be required

Job Type/Location/Schedule

Full-time / Exempt/Regular Attendance Required
The IT Support Specialist works in office on-site 100% at our headquarters in Bow, New Hampshire

Working at Coastal also gives you access to additional perks such as:

Access to On-site Gym
Access to On-site Golf Simulator
Employee Discount Program on Products
Product Training and Professional Development Opportunities

Build your future with Coastal and apply today! We look forward to receiving your application.

Quick Apply

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