Top 22 Helpdesk technician Jobs in Manchester Ct

Help Desk Technician
S & S WORLDWIDE INC —Colchester, CT
- $23 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Research
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7d
Helpdesk Analyst
Apollo Technology Solutions LLC —Middletown, CT
- Contract
- Windows
- Microsoft Office
- Entry level
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Help Desk Technician
Kinsley Power Systems —East Granby, CT
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
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11d
Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
- Full-time
- Office
- Windows
- Children
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Hartford, CT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Network Control Center Operator I
Allied Universal® Technology Services —Middletown, CT
- Part-time
- Microsoft Word
- Microsoft Excel
- English
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12d
Service Technician, HVAC Repair
Sears Home Services —Hartford, CT
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Service Technician, HVAC Repair (West Hartford, CT)
Sears Home Services —Hartford, CT
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Maintenance Technician
Connecticut Motor Cars & Coaches, LLC —Plainville, CT
- Full-time
- Forklift
- Driver's License
- Construction experience
- Health insurance
- Dental insurance
9d
Assistant Service Manager - Manchester CT
VIP Tires & Service —Manchester, CT
- Full-time
- Sales
- Mid-level
- Driver's License
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Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
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Helpdesk Analyst
Apollo Technology Solutions LLC —Middletown, CT
End user support - face to face and via telephone. Some interaction with other state agencies will be required to complete the required processing.
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IT Support Analyst
EaglePicher Technologies —Southbridge, MA
Ability to communicate effectively both orally and in writing, in person and by telephone. We are actively seeking an IT Support Analyst who will provide onsite…
$58,000 - $68,000 a year

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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1d
Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
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helpdesk technician jobs near manchester ct

Help Desk Technician

S & S WORLDWIDE INC -
Colchester, CT

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Job Details

Full-time
$23 - $25 an hour
7 days ago

Qualifications

Network protocols

Full Job Description

FULLY ONSITE NO WFH

Summary of Responsibilities:

Provide a single point of contact for end users seeking technical support across the organization’s Microsoft 365 and Windows desktop computing environment. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC and laptop hardware, mobile devices, in-house technology, peripherals, printers, and IT assets, and supporting cloud productivity, identity, and collaboration services to ensure reliable, secure, and optimal end-user performance.

Primary Duties:

Serve as the single point of contact for end-user support — receiving, prioritizing, documenting, and resolving help requests through the IT ticketing system, and performing post-resolution follow-up to confirm satisfaction.
Provide Tier 1 and Tier 2 technical support and end-user training in person, remotely, and by phone, using diagnostic and remote-support tools.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, and related hardware and software, including operating system and application deployment.
Support Microsoft 365 services at the user level — including Outlook / Exchange Online, Teams, OneDrive, and SharePoint — and assist with user account provisioning, changes, and deprovisioning.
Support identity and access management on the company’s single sign-on (SSO) and multi-factor authentication (MFA) platform (Okta), including password resets and MFA enrollment and troubleshooting.
Configure, test, and support smartphones and tablets, including company email access, connectivity, and corporate mobile applications.
Install and update software and endpoint security agents (Carbon Black EDR), and assist users with security awareness, phishing reporting, and the email-security platform (Mimecast).
Maintain an accurate inventory of computers, monitors, peripherals, and IT assets, and document equipment failure, repair, installation, and removal in the asset-management system.
Troubleshoot laser and label printers and other peripherals; identify issues and repair or replace parts as needed.
Verify that physical desktop connections (e.g., RJ-45 Ethernet jacks, VoIP handsets, and cabling between endpoints and network equipment) are in proper working order.
Perform preventive maintenance, including inspection and cleaning of workstations, printers, and peripherals.
Collaborate with network and systems administrators to ensure efficient, secure operation of the desktop computing environment.
Assist in developing long-term strategies and capacity planning for future endpoint hardware, software, and lifecycle needs.
Maintain support documentation and knowledge-base articles for common issues and standard procedures.
Other duties as assigned.

Qualifications:

Associate’s degree in computer science or a related field, trade or technical school certification, and/or 1–2 years of equivalent experience.
CompTIA A+ or a comparable entry-level IT certification preferred.
Working knowledge of current Microsoft Windows desktop operating systems (Windows 11) and Microsoft 365 cloud productivity applications.
Familiarity with macOS and Linux desktop environments are a plus.
Working technical knowledge of PC and laptop hardware, wireless connectivity, and common network protocols and standards.
Experience using an IT ticketing / help desk system and remote-support tools.
Familiarity supporting endpoint security (EDR), single sign-on / MFA, and email-security platforms — such as Carbon Black, Okta, and Mimecast — a plus.
Hands-on hardware troubleshooting experience preferred.
Good interpersonal, written, and verbal communication skills, including the ability to present technical ideas in user-friendly language.
Ability to research technical and networking issues and products as required.
Strong analytical and problem-solving abilities with attention to detail.
Self-motivated, with the ability to effectively prioritize and execute tasks in a fast-paced environment.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to operate tools, components, and peripheral accessories.
Ability to work seated or standing for long periods of time.
Ability to lift up to 50 lbs. on occasion.

Key Measurements:

Response and resolution time against help desk service-level targets.
First-contact resolution rate.
Problem resolution quality and end-user (customer) satisfaction.
Accuracy and completeness of ticket and asset documentation.
Adherence to standard operating procedures and IT security policies.

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Note: While efforts have been made to ensure the accuracy of this position description, it is not warranted to be an exhaustive recitation of all position duties; the incumbent may be required to perform duties beyond those listed above.

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helpdesk technician jobs in manchester ct

Help Desk Technician

Helpdesk Analyst

Help Desk Technician

Help Desk Technician - Middletown, CT/On-Site

Now Hiring IT and Telecom Field Technicians

Network Control Center Operator I

Service Technician, HVAC Repair

Service Technician, HVAC Repair (West Hartford, CT)

Maintenance Technician

Assistant Service Manager - Manchester CT

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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