Organization Summary:
For nearly 100 years, United Way of Southeast Louisiana (UWSELA) has been a leader and trusted partner in improving lives and making a lasting difference. United Way is on a mission to eradicate poverty by preparing people for quality jobs, growing incomes, and affording better health and education opportunities throughout Jefferson, Orleans, Plaquemines, St. Bernard, St. Tammany, Tangipahoa, and Washington parishes.
Working at United Way is an opportunity to help build a stronger, more equitable Southeast Louisiana for every individual and family. You’ll collaborate with coworkers who are passionate about improving the quality of life for all communities.
COMMUNITY RESOURCE NAVIGATOR ESSENTIAL FUNCTIONS
1. Resource Identification: Research, identify, and maintain up-to-date knowledge of UWSELA programs and of available resources, services, and programs in the community, including but not limited to housing, healthcare, education, employment, legal aid, and social services. Develop a Resource Directory for each of the UWSELA parishes in partnership with UWSELA marketing team.
2. Information and Referral: Provide clear, accurate, and timely information to community residents regarding available resources and guide them through the process of accessing these resources.
3. Crisis Intervention: Provide support and assistance to residents facing immediate crises or emergencies, providing information on available resources in their community and how to access them.
4. Community Relationship Building: Work in tandem with UWSELA’s Resource Development and Community Impact teams to actively seek out opportunities to identify key stakeholders in the community and develop meaningful relationships
5. Community Events: Partner with Resource Development and actively participate in outreach efforts and events (resource fairs, informational events, healthcare events, faith-based events, community meetings, key stakeholder meetings) to share information, inclusive of UWSELA programs and initiatives.
6. Collaboration: Collaborate with other team members (Community Impact, Resource Development, and Marketing), community partners, and agencies to coordinate and enhance service delivery.
7. Community Connections: Identify and build relationships with Community Resource Navigators in each parish and build out a community of practice to ensure connections and sharing of resources.
8. Professional Development: Stay updated on best practices and industry trends related to resource navigation and social services.
9. Cultural Competency: Demonstrate cultural sensitivity and an understanding of diverse populations, ensuring services are inclusive and accessible to all.
10. Documentation: Complete all required paperwork, reports (Outreach log) and documentation accurately and in a timely manner
11. Travel: Develop a weekly schedule and travel to assigned parishes
COMMUNITY RESOURCE NAVIGATOR JOB QUALIFICATIONS
Education: Bachelor’s degree in social work, psychology, sociology, or a related field
Experience: Relevant experience in resource navigation, case management, or social services
Candidates must live in and/or have strong community ties in St. Tammany, Tangipahoa or Washington parishes.
Skills & Capabilities:
1. Strong communication, interpersonal and active listening skills
2. Empathy, compassion, and a commitment to helping others
3. Knowledge of community resources and services
4. Cultural competence and the ability to work with diverse populations
5. Strong organizational and time-management skills
6. Ability to work flexible hours including weekends and evenings when necessary
7. Proficiency in relevant software and database management
8. Must possess valid driver’s license and reliable transportation with insurance equal to or exceeding LA minimum.
Work Environment:
This position requires travel to sites within Orleans, Jefferson, St. Bernard, Plaquemines, St. Tammany, Tangipahoa and Washington Parishes. Mileage reimbursement is provided.
Benefits of Working at United Way:
- Best Places to Work: New Orleans CityBusiness named United Way of Southeast Louisiana one of the Best Places to Work in New Orleans, offering the benefits and workplace culture necessary to ensure our diverse team has the quality opportunities needed for success in work and life.
- Health and Wellness: Competitive medical, dental, and vision insurance for all full-time employees at low to no cost.
- Work-Life Balance and Flexibility: Generous paid personal leave (15 days in year one), company holidays (±17 days with the week off between Christmas and New Year), and flexible scheduling options.
In this role, you can make a lasting impact on our community while building your skills and experience. We offer a competitive salary, a generous benefits package, and a supportive work environment. If you are passionate about helping your community and are looking for a rewarding opportunity, we want to hear from you! Apply now to join our team and help us achieve our mission to eradicate poverty.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Application Question(s):
- Are you a resident of St. Tammany, Tangipahoa or Washington parish in Louisiana or will you consider relocating?
Education:
Experience:
- resource navigation, case management, or social work: 1 year (Preferred)
Work Location: Hybrid remote in Covington, LA 70433
