Scope and Purpose: Responsible for the general operation and budgetary control of assigned property group, under the direct supervision of the Property Supervisor and/or the Director of the Department. This will include, but not be limited to, resident retention, leasing available apartment units, maintaining good resident relations, overall property appearance, overseeing general maintenance, and staffing. The Property Manager will strive to have all staff members conduct themselves in a professional manner, with character and integrity.
Reports to: Property Supervisor and/or Management
FLSA: Non-Exempt
Essential Tasks: (Employee must be able to perform the following functions to the satisfaction of the employee’s supervisor)
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Accurately maintain property operations, general office procedures and established reporting systems and business philosophy as directed by MDI, including leasing reports, deposit reconciliations, property financial reports, accounting month-end reporting, etc.
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Respond to property demands including current residents, calls from prospective residents, and handling emergency situations as they arise.
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Responsible for hiring, supervising daily activity of employees, conducting employee evaluations, training, and coaching of assigned staff.
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Responsible for knowing the market and what competition is doing. Market apartments by approved advertising, generating traffic, and showing units.
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Accept applications and fees from prospective residents and approve after completed screening process.
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Prepare, process, and sign all leases and related forms. Work closely with Leasing Agent(s) to maintain tracking process and completion of all required forms.
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Conduct move-ins and move-outs and administrate turnover work.
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Collect security deposits, rent, and pursue delinquent accounts.
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Communicate with residents and be available for their questions and concerns regarding their apartment unit, lease questions, receivable reports, penalty fees, etc.
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Check invoices for accuracy and carefully code bills according to department procedure.
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Report to the Property Supervisor or Department Director, according to approval limits policy, any major maintenance concerns such as replacing carpets, A/C units, water heaters, furnaces, extraordinary expenses, etc.
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Develop technical understanding of maintenance needs and property facilities.
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Obtain maintenance vendor estimates and supervise contracts for all subcontracted goods or services.
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Create annual budget for each property in assigned group and monitor and control income and expenses monthly so approved budget is met throughout the year.
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Administrate and provide follow-up on response of preventive and scheduled maintenance, including improvement work orders.
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Ensure that residents are provided clean, safe, well maintained living accommodations at all times.
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Inspect properties and take necessary action to correct deficiencies within budgetary limitations.
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Appearance should be representative of a professional, neat, clean, and business-like at all times.
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Attend and participate in department meetings, company training, and communicate progress and challenges.
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Have reliable transportation and a valid driver’s license.
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Abide safety standards that comply with all company, local, City, State, and Federal guidelines.
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Follow established company policies and those outlined in the Employee Handbook.
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The tasks are not limited by this list and shall include all items requested by the Property Supervisor and/or Management to assist in the success of the properties.
Education, Experience, And Licenses/Certifications: (A comparable amount of training, education or experience may be substituted for the minimum qualifications). Completion of high school/GED. Minimum 2 years’ supervisory experience of at least 2-5 employees (if applicable for property).
Knowledge, Skills, And Abilities: Computer experience in word processing, spreadsheet, and menu driven integrated accounting software. Knowledge of accounting and financial matters with ability to read and understand financial statements. Mechanical/Maintenance knowledge preferred. Ability to perform work independently, prioritize assignments, delegate projects, meet timelines and follow-through. Efficient time management and organizational skills with ability to handle multiple tasks and interruptions in a fast-paced environment. Ability to make cost and time effective decisions, exchange ideas/information, and arrive at decisions, conclusions, or solutions. Strong attention to detail with accuracy in completing reports, paperwork, etc. Accuracy in reporting is essential. Ability to abide by Fair Housing Laws, MDI policies and procedures, and adapt to industry changes. Possess a pleasant, friendly, customer-service oriented personality with ability to work with, understand, and respond to residents, employees, and persons of all ethnic and family backgrounds. Demonstrate ethical conduct and professionalism. Knowledge of MDI emergency procedures.
Communication and Analytical Skills: Excellent oral and written communication skills to convey ideas, facts, and information effectively and accurately. Ability to interact and communicate effectively in a tactful and courteous manner with a variety of people, including residents, visitors, contractors, employees, and the general public. Ability to establish and maintain effective and cooperative working relationships with employees. Ability to manage interpersonal conflict situations requiring tact, diplomacy, and discretion. Ability to handle confidential matters judiciously. Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Ability to use independent judgment and discretion.
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential tasks of this job).
Primary functions require sufficient physical ability and mobility to work in an office setting, to stand or sit for prolonged periods of time and to occasionally bend, kneel, and lift and/or move up to 20 pounds. Operate office equipment that may require repetitive hand movement. Must be able to navigate a variety of properties with stairs.
Work Environment: (The work environment described here is representative of those an employee encounters while performing the essential functions of this job)
Work is performed primarily in a standard office setting with frequent interruptions and distractions.
Extended periods of time viewing computer monitor. Occasionally exposed to unpleasant smells and working conditions caused by resident neglect, food spoilage and sewage problems.
Compensation:
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Hourly Rate - based on experience and qualifications
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Standard Company benefits as established and earned including:
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Health/Dental insurance benefits
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VSP Vision discount plan
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401k retirement plan participation
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Flexible spending account participation
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Option for Aflac supplemental insurance plans (accident, cancer, short-term disability, life, etc.)
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Nine (9) paid holidays
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Earn Paid Time Off (PTO) after continuous months of service
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Monthly cell phone reimbursement for means of communication to property staff and other employees during business hours, per current cell phone policy.
NOTICE OF NON-DISCRIMINATION: MDI does not discriminate on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, genetic information or veteran status. Inquiries related to employment practices may be directed to the Director of Human Resources at 785-776-3010. MDI is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request to individuals with disabilities.
