Top 3 Customer service dispatcher Jobs in Manhattan, Ks

Dispatcher/Customer Service
Hood Htg. Air Plg. Elec Inc —Manhattan, KS
- $13 - $20 an hour
- Overtime
- Customer service
- Military
- Computer literacy
- Health insurance
- Paid time off
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Dispatcher/Customer Service
Hood Htg. Air Plg. Elec Inc —Manhattan, KS
Perform customer satisfaction calls after each visit. Schedule and book the service or sales appointments when clients and prospect calls.
$13 - $20 an hour
Quick Apply
OTR Truck Driver (CDL)
Familia Transport, LLC —Kansas
Valid driver's license with a clean driving record. This position requires a valid driver's license and the ability to operate different types of vehicles.
$950 - $1,500 a week
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Dispatcher / Repossession Administrator
Fast Quality towing and Recovery —Columbus, OH
Communicate effectively via multi-line phone systems, handling high-volume calls with professionalism, clarity, and courtesy while managing customer inquiries…
$800 - $1,100 a week
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Dispatcher/Customer Service Representative
FIDELITONE —Grove City, OH
Works with and assists drivers and customers to problem solve and provide excellent customer service. The dispatcher will work and communicate closely with…
$20 an hour
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4h

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Dispatcher/Customer Service

Hood Htg. Air Plg. Elec Inc
Manhattan, KS

Quick Apply

Job Details

Full-time
$13 - $20 an hour

Benefits

Health insurance
Paid time off
401(k) matching
Employee discount

Qualifications

Customer service
Spreadsheets
High school diploma or GED
Dispatching
Productivity software

Full Job Description

Schedule and book the service or sales appointments when clients and prospect calls.

To dispatch, manage, and allocate resources to meet the expectations of our clients.

Anticipate and mitigate conflicts in allocations of resources before it affects the client’s experience.

Confirm appointment with the clients prior to the arrival of our staff.

Follow up with phone calls upon completion of work performed.

Request that clients share positive experiences through reviews.

When an issue arises with client dissatisfaction, take immediate action to resolve.

Dispatcher’s Responsibilities/Duties/Functions/Tasks

Answer the phone quickly and professionally.
Call customers to confirm maintenance appointments and schedule, as necessary.
Offer new service agreements and renew existing service agreements.
Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
Receive, record, and maintain sales lead information, set appointments, as necessary.
Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
Ensure the accurate capture, data entry and maintenance of customer information.
Be familiar with our company, products, and services so many questions can be answered without consulting others.
Alert managers quickly to significant customer issues, serving as a champion of the client to our company.
Perform dispatching and scheduling of service technicians and other resources.
Win the confidence of new clients when they call for service or repairs.
Schedule the client appointment and assign/match qualified staff to perform the work.
Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
Follow-up on all leads, proposal, and potential sales until closed or lost
Track lost sales
Update the Customer Relationship Management (CRM) system for each interaction.
Perform customer satisfaction calls after each visit.
Ask for referrals and inform client where and how to make them.
Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
Continuously improve knowledge of HVAC work, and how Air Solutions Heating, Cooling, Plumbing & Electrical operates to benefit the customer.
Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
Regularly review and monitor progress against goals, and seek assistance as needed.
Communicate effectively with associates, superiors, vendors, and customers.
Possess superior interpersonal skills.
Efficiently manage his/her time and schedules.
Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email, and text messaging.
Must be capable of understanding client needs, and favorably influence their decision.
Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
Clean, neat, and professional appearance.
Other duties as assigned

Benefit Conditions:

Waiting period may apply
Only full-time employees eligible

Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

Communication method(s) used:

Email
Phone
Chat
In person

This Job Is:

A job for which military experienced candidates are encouraged to apply
Open to applicants who do not have a high school diploma/GED
Open to applicants who do not have a college diploma

Work Remotely

Job Type: Full-time

Pay: $13.00 - $20.00 per hour

Benefits:

401(k) matching
Employee discount
Health insurance
Paid time off

Schedule:

Monday to Friday
Overtime

Education:

High school or equivalent (Preferred)

Experience:

Dispatching: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Work Location: In person

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customer service dispatcher jobs in manhattan, ks

Dispatcher/Customer Service

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