Top 65 Senior front office manager Jobs in Manhattan Ny

Senior Front Office Manager
The New Yorker Hotel —New York, NY
- $70,000 - $85,000 a year
- Full-time
- Windows
- Hotel
- Supervising experience
4d
Sales Manager
Nine Orchard Hotel (MML Hospitality) —New York, NY
- $100,000 - $120,000 a year
- Full-time
- Hotel
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Medical Office Manager - Bilingual/ Senior Front Desk Manager
Front Street Medical —Hempstead, NY
- $32 - $36 an hour
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
Senior Guest Experience Manager - Aman New York
Aman Group Sarl —New York, NY
- $90,000 - $93,000 a year
- Weekends as needed
- Office
- Senior level
- Ability to stand for extended periods
- Health insurance
Senior F&B Manager
Lotte New York Palace —New York, NY
- $80,000 - $95,000 a year
- Full-time
- Sanitation
- Hotel
- Senior level
Sr. Property Manager
Project Find —New York, NY
- $80,000 - $95,000 a year
- Weekends as needed
- Residential
- Hotel
- High school diploma or GED
Quick Apply
10d
Sr. Manager, Human Resources
Tapestry Inc —New York, NY
- $105,000 - $130,000 a year
- Full-time
- Microsoft Word
- 7 years
- Microsoft Excel
- Commuter assistance
- Paid parental leave
Sr. Manager, Operations - Stores
Bloomingdale’s —New York, NY
- $94,200 - $156,960 a year
- Full-time
- Microsoft Access
- 5 years
- Merchandising
- Disability insurance
- Health insurance
Front Office Strategy Consulting - Marketing & Commercial Strategy Senior Manager
PRICE WATERHOUSE COOPERS —New York, NY
- $124,000 - $280,000 a year
- 7 years
- Computer Science
- Bachelor's degree
- Paid holidays
- Health insurance
Assistant Property Manager /Senior & Supporti
WEST SIDE FED SR.SUP —New York, NY
- $27 - $33 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Quick Apply
9h
Sr Administrative Manager
Columbia University —New York, NY
- $101,400 - $116,700 a year
- Weekends as needed
- Google Workspace
- Research
- Master's degree
Assistant Director of Rooms
Hotel Park Ave —New York, NY
- $85,000 a year
- Full-time
- Hotel
- Front desk
- Training & development
- Paid holidays
- Health insurance
5d
Sr Practice Administrator
Axia Women's Health —West Orange, NJ
- $120,000 - $140,000 a year
- OSHA
- 5 years
- Writing skills
- Health savings account
- Disability insurance
5d
PGIM Real Estate, Executive Assistant / Office Manager
PGIM —Manhattan, NY
- $120,000 - $150,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Employee stock purchase plan
- Disability insurance
4d
Secretary I - Intake/Scheduler, FGP - Primary Care - Garden City
NYU Langone Health —Garden City, NY
- $56,876.40 a year
- 8 hour shift
- Word processing
- Writing skills
- Primary Care
- Wellness program
PGIM Real Estate, Executive Assistant / Office Manager
Prudential —Manhattan, NY
- $120,000 - $150,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Employee stock purchase plan
- Disability insurance
4d
Assistant Property Manager
WEST SIDE FED SR.SUP —New York, NY
- $27 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Commuter assistance
- Paid holidays
Quick Apply
14d
Senior Sales Manager, Yankee Stadium Events
NY Yankees or River Operating Company Inc —Bronx, NY
- $80,000 - $85,000 a year
- Weekends as needed
- Microsoft Outlook
- Marketing
- Mid-level
Quick Apply
Senior Recruiter (GTM)
Coast —New York, NY
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Senior level
- Paid parental leave
- Paid holidays
10d
Senior Associate, People & Experience Team
VaynerMedia LLC —New York, NY
- $70,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
Quick Apply
13d

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Senior Front Office Manager

The New Yorker Hotel -
New York, NY

Apply Now

Job Details

Full-time
$70,000 - $85,000 a year
4 days ago

Qualifications

Computer operation
Confidential information handling
Employee relationship building
Managing hospitality teams
Windows
Supervising experience
Team management
Data interpretation
Productivity software

Full Job Description

Compensation Type: Yearly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us!

Overview:

The Senior Overnight Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.

Qualifications:

At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
The ability to demonstrate exceptional Customer Service Skills.
Must be proficient in Windows and Microsoft Office.
Able to work long hours as sometimes required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Apply Now

Refine Your Search

senior front office manager jobs in manhattan ny

Senior Front Office Manager

Sales Manager

Medical Office Manager - Bilingual/ Senior Front Desk Manager

Senior Guest Experience Manager - Aman New York

Senior F&B Manager

Sr. Property Manager

Sr. Manager, Human Resources

Sr. Manager, Operations - Stores

Front Office Strategy Consulting - Marketing & Commercial Strategy Senior Manager

Assistant Property Manager /Senior & Supporti

Sr Administrative Manager

Assistant Director of Rooms

Sr Practice Administrator

PGIM Real Estate, Executive Assistant / Office Manager

Secretary I - Intake/Scheduler, FGP - Primary Care - Garden City

PGIM Real Estate, Executive Assistant / Office Manager

Assistant Property Manager

Senior Sales Manager, Yankee Stadium Events

Senior Recruiter (GTM)

Senior Associate, People & Experience Team

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