Top 53 Call center representative Jobs in Manheim, Pa

Call Center Representative
Orthopedic Associates of Lancaster —Willow Street, PA
- Full-time
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
12d
Ophthalmology Patient Access Representative
Eye Consultants of Pennsylvania —Lebanon, PA
- From $18 an hour
- Full-time
- Spanish
- HIPAA
- English
- Health savings account
- Health insurance
Quick Apply
Retail Customer Experience Specialist
Pencor Services —Ephrata, PA
- $17 an hour
- Overtime
- Clean driving record
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
5d
Customer Service & Inside Sales Rep
PeopleShare —Lancaster, PA
- $20 - $25 an hour
- Monday to Friday
- Spanish
- Basic math
- English
- Paid holidays
- Health insurance
Quick Apply
Bilingual Customer Service Recruiter
Spherion York —York, PA
- $18 an hour
- Full-time
- Bilingual
- Hospitality
- Google Workspace
- Health insurance
- Dental insurance
2d
Customer Contact Specialist
CNH Industrial —New Holland, PA
- $55,725 - $85,445 a year
- Overtime
- Spanish
- English
- Mid-level
- Tuition reimbursement
- Adoption assistance
5d
HR Support - Onboarding Coordinator
Hershey Entertainment & Resorts Company —Hershey, PA
- Weekends as needed
- Background check
- 18 years or older
- Mid-level
Quick Apply
2d
Inbound Customer Retention Representative
TruGreen —Lititz, PA
- $18 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
Technical Support Rep I
Shentel —Lancaster, PA
- From $18 an hour
- Online Application
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Call Center Representative
Install America —Mohnton, PA
- $14 - $30 an hour
- Full-time
- Computer literacy
- Writing skills
- Typing
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist
Turkey Hill LLC —Conestoga, PA
- Ability to walk for extended periods
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
York Design Group —York, PA
- Mid-level
- Microsoft Office
- High school diploma or GED
Quick Apply
Employee Support Team Member
Hershey Entertainment & Resorts Company —Hershey, PA
- $14 an hour
- Part-time
- 18 years or older
- Communication skills
- Entry level
- Free parking
Quick Apply
Customer Service Representative PT
Bollman Hat Company —Adamstown, PA
- $16.96 - $18.03 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
5d
Call Center Agent
Renu Solar & Roofing —Harrisburg, PA
- $12 - $18 an hour
- Full-time
- Residential
- Administrative experience
- Organizational skills
- Paid training
- Health insurance
Retail Customer Experience Specialist (Hybrid)
Pencor Services —Ephrata, PA
- $17 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
Quick Apply
5d
Bilingual Dental Patient Support Advisor
Smilebuilderz LLC —Lancaster, PA
- Overtime
- Bilingual
- Dental office
- HIPAA
Quick Apply
Call Center Representative
Revelare Kitchens —York, PA
- $13 - $16 an hour
- Full-time
- Recruiting
- In-person
- Leadership
- Health insurance
- Vision insurance
Quick Apply
Modern Applications Sales Support Specialist
D&H —Harrisburg, PA
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Customer Service Representative
Dermatology Management Partners LLC —West Lawn, PA
- $16 - $17 an hour
- Full-time
- Computer literacy
- Research
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply

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Call Center Representative

Orthopedic Associates of Lancaster -
Willow Street, PA

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Windows
High school diploma or GED
Desktop applications
Computer skills
Productivity software

Full Job Description

Join Our Team at Orthopedic Associates of Lancaster (OAL)

At Orthopedic Associates of Lancaster (OAL), we’re more than just a medical practice—we’re a trusted part of the community. For generations, families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion, innovation, and integrity.

With five convenient locations—Lancaster, Willow Street, Manheim (at the Spooky Nook Sports Complex), Lebanon, and Ephrata—OAL offers a dynamic and patient-centered work environment. We’re proud to be consistently recognized for our cutting-edge technology, advanced procedures, and warm, professional staff. Our team includes not only leading orthopedic physicians and surgeons, but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.

OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a commitment to excellence. At our Lancaster and Lebanon campuses, we operate our own outpatient orthopedic surgery center—NPSC—where we perform a wide range of surgeries, including total joint replacements, using the most advanced techniques available.

When you join OAL, you're joining a respected organization where your work makes a difference. Whether you’re clinical, clerical, or somewhere in between, we offer a culture of collaboration, opportunity, and purpose—all in service of helping people live stronger, healthier lives.

Call Center Representative

Position Type: Full-time/No weekends/No Holidays

Location: Willow Street, PA

Summary/Objective:

We are seeking a highly organized and patient-focused Call Center Representative to support a fast-paced, multi-specialty orthopedic practice. This role serves as the first point of contact for patients and plays a critical role in coordinating care across various orthopedic subspecialties (e.g., sports medicine, joint replacement, hand, trauma, and pain management).

The ideal candidate demonstrates strong critical thinking skills, the ability to navigate complex scheduling protocols, and a commitment to delivering an exceptional patient experience while managing high call volumes.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Serve as the primary point of contact for incoming patient calls, delivering professional, courteous, and efficient service at all times.
Schedule patient appointments in alignment with provider-specific protocols, subspecialty requirements, and clinical urgency.
Accurately triage calls to appropriate departments, providers, or clinical staff based on patient needs.
Coordinate new and established patient visits, including appropriate appointment types (e.g., follow-ups, post-ops, urgent visits, second opinions).
Maintain a working knowledge of multiple orthopedic subspecialties to ensure accurate scheduling and call handling.
Collect, verify, and update patient demographic and insurance information with a high degree of accuracy.
Utilize electronic medical record (EMR) systems to document interactions, manage scheduling workflows, and support continuity of care.
Conduct outbound calls for appointment confirmations, rescheduling, follow-ups, and coordination with referring providers or facilities.
Collaborate with clinical and administrative teams to resolve scheduling conflicts and optimize provider templates.
Adhere to organizational policies, HIPAA regulations, and patient confidentiality standards.
Performs other related duties as assigned.

Required Qualifications

High School Diploma or equivalent.
Proficiency with windows-based computer programs.
Minimum of one (1) year of experience working with the public.

Preferred Qualifications

Prior experience in a medical call center or physician practice, ideally within orthopedics or a multi-specialty setting.
Experience with Epic or other electronic medical record (EMR) systems is strongly preferred.
Familiarity with insurance verification processes and referral requirements.
Ability to quickly learn and apply provider-specific scheduling guidelines and workflows.
Strong attention to detail and problem-solving skills.
Professional demeanor with a patient-first mindset and a positive, adaptable attitude.
Excellent verbal communication skills and the ability to manage multiple tasks simultaneously.
Demonstrated ability to work independently and as part of a team in a fast-paced setting.

Our Commitment to Inclusivity

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance:

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at [email protected].

Quick Apply

Refine Your Search

call center representative jobs in manheim, pa

Call Center Representative

Ophthalmology Patient Access Representative

Retail Customer Experience Specialist

Customer Service & Inside Sales Rep

Bilingual Customer Service Recruiter

Customer Contact Specialist

HR Support - Onboarding Coordinator

Inbound Customer Retention Representative

Technical Support Rep I

Call Center Representative

Customer Service Specialist

Customer Service Representative

Employee Support Team Member

Customer Service Representative PT

Call Center Agent

Retail Customer Experience Specialist (Hybrid)

Bilingual Dental Patient Support Advisor

Call Center Representative

Modern Applications Sales Support Specialist

Customer Service Representative

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