Top 54 Phone representative Jobs in Manitowoc, Wi

Customer Service Supervisor
Kohler —Kohler, WI
- $73,250 - $111,350 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Benefits from day one
12d
Call Center - Member Service Representative
Kohler Credit Union —Manitowoc, WI
- $17.45 - $19.50 an hour
- Full-time
- Hospitality
- High school diploma or GED
- US work authorization
- Health savings account
- Health insurance
Quick Apply
4d
Customer Success Representative
RED LINE PLASTICS LLC —Manitowoc, WI
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Administrative Support Assistant II - Teaching & Learning Center
Lakeshore College —Cleveland, WI
- $20.26 - $23.83 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Disability insurance
- Relocation assistance
Administrative Support Assistant II - Foundation
Lakeshore College —Cleveland, WI
- $20.26 - $23.83 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Disability insurance
- Relocation assistance
6d
Turf and Commercial Equipment Sales Representative Two Rivers
RIESTERER & SCHNELL INC —Two Rivers, WI
- $50,000 a year
- Overtime
- Dealership
- Marketing
- Computer literacy
Quick Apply
12d
Outside Sales Representative
SPECTRUM —Sheboygan, WI
- $27,600 - $45,800 a year
- Weekends as needed
- English
- Mid-level
- Office
- Opportunities for advancement
1d
Territory Sales Representative
MAI Animal Health-Genesis —Wisconsin
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
Member Service Representative/ Teller
Kohler Credit Union —Sheboygan, WI
- $19.14 - $21.40 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
4d
Administrative Support Assistant II - IT
Lakeshore College —Cleveland, WI
- $20.26 - $23.83 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Patient Service Representative - Part Time - Kohler/Woodlake
Prevea Health —Kohler, WI
- Part-time
- Ability to climb stairs
- High school diploma or GED
- Travel
Quick Apply
Administrative Support Assistant II - Applied Technology and Economic Development
Lakeshore College —Cleveland, WI
- $20.26 - $23.83 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Relocation assistance
Training Coordinator
Lakeshore College —Cleveland, WI
- $68,536 - $80,642 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Disability insurance
- Relocation assistance
Front Desk Representative
Manitowoc Two Rivers YMCA —Manitowoc, WI
- From $13 an hour
- Part-time
- 18 years or older
- CPR Certification
- Computer literacy
- Employee discount
- Flexible schedule
Quick Apply
12d
Sales Associate Nights and Weekends
TJ Maxx —Manitowoc, WI
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Overnight Member Service Representative
Planet Fitness —Manitowoc, WI
- $13.50 an hour
- Overnight shift
- 18 years or older
- Computer literacy
- High school diploma or GED
- 401(k)
- Opportunities for advancement
Quick Apply
Customer Service Representative - Part Time
COUNTRY VISIONS COOPERATIVE —Valders, WI
- Part-time
- 18 years or older
- Computer literacy
- Merchandising
- Wellness program
- Paid parental leave
11d
Sales Representative
Sysco —Sheboygan, WI
- Weekends as needed
- Background check
- Clean driving record
- Culinary experience
- Mileage reimbursement
- Employee stock purchase plan
Member Services Representative
Planet Fitness —Sheboygan, WI
- $14 an hour
- 18 years or older
- Computer literacy
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Regional Sales Manager
HerringtonPT —Manitowoc, WI
- Full-time
- Hybrid work
- Clean driving record
- 5 years
- Mid-level
- Profit sharing
- Mileage reimbursement
Quick Apply

I want to receive the latest job alert for phone representative in manitowoc, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

phone representative jobs near manitowoc, wi

Sales Representative jobs in West Bend, WI

Customer Service Representative jobs in Valders, WI

Patient Services Representative jobs in Kohler, WI

Call Center Representative jobs in Manitowoc, WI

Territory Representative jobs in Wisconsin

Senior Administrative Assistant jobs in Fairfax, VA

Senior Citizen jobs in Austin, TX

Senior Administrative Assistant jobs in Ballwin, MO

Senior Administrative Assistant jobs in Frisco, TX

Salon Assistant jobs in Philadelphia, PA

Physician Assistant jobs in Poughkeepsie, NY

Senior Living jobs in Las Vegas, NV

Senior Administrative Assistant jobs in Florida

Overnight jobs in Kansas City, MO

Kroger Overnight jobs in Georgia

Overnight jobs in Apopka, FL

Overnight Closer jobs in South Euclid, OH

Overnight Closer jobs in St. Louis, MO

Walmart Overnight jobs in San Antonio, TX

Overnight Closer jobs in Marietta, GA

Customer Service Supervisor

Kohler -
Kohler, WI

Apply Now

Job Details

Full-time
$73,250 - $111,350 a year
12 days ago

Benefits

Benefits from day one

Qualifications

High school diploma or GED
Conflict management

Full Job Description

Customer Service Supervisor

Work Mode: Onsite

Location: Onsite - Kohler, WI

Opportunity

Reporting to the Director – B2C Customer Experience, this position is responsible for managing monthly and annual consumer and trade contact center goals. The Supervisor develops, coaches, and engages a team of trained associates who deliver branded experiences for Kohler and Sterling end consumers, distributors, retailers, and trade professionals.

SPECIFIC RESPONSIBILITIES

Functional Skills

People

Support recruitment, onboarding, training, and ongoing development for a team of approximately twenty-two remote and on-site Customer Service Representatives based in Kohler, WI.
Observe customer interactions for each associate and provide constructive feedback and coaching to ensure service delivery aligns with brand standards.
Analyze customer feedback to uncover associate performance opportunities, customer needs, and department training opportunities.
Collaborate with Customer Service Training team to determine cross-training paths for associates and discover opportunities for on-going department-wide training focused on customer delight.
Administer all department and company policies and guidelines.
Conduct one-on-one discussions with Customer Service Reps and Team Leaders; influence performance through coaching resulting from assessment feedback, monthly scorecards, performance ratings, and any other key metrics linked to Kohler business objectives.
Identify and evaluate critical positions within the department and establish strategies to develop a strong talent pool.

Product

Manage escalations at all levels, including executive-level customer concerns, by using critical thinking, problem solving, timely communication, and consistent follow-up.
Communicate product defects to Quality and Engineering to ensure proper corrective action. Support system and process enhancements that drive comprehensive voice of customer feedback.
Resolve warranty claims and drive down variance to ensure consistent and accurate application of warranty guidelines.
Advocate for customer delight to other areas of the organization.
Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product information, corrective action, and technical specifications.
Continually work with end consumers, distributors, retailers, e-tailers, and trade professionals (including plumbers, installers, contractors, builders, and architects) to resolve any technical, design, or service issues. Build customer loyalty by upholding the brand promise and establishing positive and trusting relationships.

Processes

Manage day-to-day operational functions of the department, maintain key performance indicators, and meet service level metrics for phone calls, emails, letters, chat, social networking and other supportive functions at the department, team, and individual level.
Work closely with and provide backup coverage for the Analyst – Floor Monitor responsible for real-time contact center activity management. This includes constantly monitoring customer contact volume and channels and adjusting, as required, to achieve customer service levels.
Implement process improvements that increase speed, reduce costs, and improve the customer and associate experience across Customer Service Operations. Understand and support best-in-class artificial intelligence (AI) capabilities that drive efficiency and enable more effective service delivery.
Proactively communicate with customers to establish world-class customer service experience, build loyalty, and make it easier to do business with Kohler Co. Monitor customer service experiences and share voice-of-customer insights with the business.
Make decisions that allow the department to achieve its financial targets.
Understand and utilize Workforce Management Software, including scheduling, forecasting methods, and general workforce management.
Evaluate department workload drivers and adjust resources as needed.
React quickly to change, communicate effectively, and implement procedures that meet the needs of associates, customers, and the business.
Use Salesforce Service Cloud to manage customer contacts, monitor the customer experience, and support consistent follow-through across service channels.
Support the digital and AI roadmap, including discovery, training, implementation, and post-launch.

Skills/Requirements

Knowledge of Salesforce Service Cloud and Kohler Co. products preferred.
HS Diploma or GED required. An Associate's or Bachelor’s degree preferred but not required.
Must have at least 5 years of customer service experience.
2 or more years of leadership experience in a customer service environment desired.
Ability to work efficiently in a challenging environment, manage stressful situations, and quickly resolve urgent conflicts.

#LI-Onsite

#LI-KS1

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $73,250 - $111,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation.

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. Kohler Co. is an equal opportunity/affirmative action employer.

Apply Now

Refine Your Search

phone representative jobs in manitowoc, wi

Customer Service Supervisor

Call Center - Member Service Representative

Customer Success Representative

Administrative Support Assistant II - Teaching & Learning Center

Administrative Support Assistant II - Foundation

Turf and Commercial Equipment Sales Representative Two Rivers

Outside Sales Representative

Territory Sales Representative

Member Service Representative/ Teller

Administrative Support Assistant II - IT

Patient Service Representative - Part Time - Kohler/Woodlake

Administrative Support Assistant II - Applied Technology and Economic Development

Training Coordinator

Front Desk Representative

Sales Associate Nights and Weekends

Overnight Member Service Representative

Customer Service Representative - Part Time

Sales Representative

Member Services Representative

Regional Sales Manager

I want to receive the latest job alert for phone representative in manitowoc, wi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected