Description:
A Career with a Cause:
At the Y, strengthening community is our cause. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. We focus our work in three key areas, youth development, healthy living and social responsibility. We are committed to this cause because a strong community can only be achieved when we invest in our kids, our health and our neighbors.
General Functions:
Under the direction of the Health & Wellness Director, the Fitness Center Floor Staff is responsible for providing members as well as guests with a positive and enjoyable workout experience. The incumbent will display outstanding customer service; be friendly, helpful and attentive to those working out in the fitness area. Responsibilities include; develop member relationships, assist members with their fitness program, maintain the cleanliness of the fitness area and the equipment, conduct fitness orientations, and assist in preventative maintenance of equipment. The incumbent accepts, demonstrates and teaches the YMCA core values of caring, honesty, and respect and responsibility.
YMCA Health & Wellness Department Quality Service Theme:
By encouraging healthy lifestyles, we make a positive difference in people’s lives.
Responsibilities/Duties/Functions/Tasks:
- The essential functions of this position include the following:
- Welcome, assist and interact with members using the wellness center facility.
- Provide a safe and effective exercise instruction, while building relationships and helping to facilitate relationship building amongst members.
- Provide exceptional customer service to all members utilizing the wellness center.
- Review all policies outlined in the procedure manual regarding emergency procedures relating to injury or illness of a member.
- Know and enforce all Health & Wellness program policies, procedures and rules in a consistent, fair and firm manner.
- Supervise all Health & Wellness Center activities while on duty, conduct new member orientations as required and follow up with members after initial orientation.
· Demonstrate for members the proper technique of how to use the Wellness Center equipment. · Respond to incidents, accidents and emergencies appropriately, calmly and professionally.
- Protect the organization and the members from harm or suit.
- While on duty and not otherwise engaged with a member, walk around the Health & Wellness Center approximately every 15 minutes.
- At any time there are no members in the Health & Wellness Center, clean the Health & Wellness Center and equipment, prepare member folders and Total Health paper work.
· Perform all maintenance tasks set out in the Maintenance Binder on a daily, weekly, monthly and quarterly base. · Report emergency maintenance needs immediately to the maintenance department.
- Record and report any faulty equipment and/or lapse in maintenance. Process work request form and forward to Maintenance Department and Department Director.
- Follow Health & Wellness center rules on and off duty.
- Frequently familiarize yourself with Personal Training Instructor Manual.
- Administer proper CPR/AED and O2 in accordance with training and facility procedures.
- Contribute to the success of the Health and Wellness program by being on time and prepared.
- Report to work on time, be prepared and ready to work at the time your shift begins.
- Ensure adequate coverage if unable to work as assigned.
- Conform to all dress codes as provided by the Department Director.
- Work with fellow staff members and treat them with respect.
- Be flexible and adaptable in order to accommodate members’ needs and wants.
- Be able to answer members’ questions, concerns, and complaints in a timely and courteous manner.
- Communicate and educate in a knowledgeable and professional manner.
- Respond to change and requests within the Health & Wellness Department with flexibility ensuring efficient operation.
- Demonstrate teamwork and organization by communicating problems or constructive criticism to the Department Director at the end of your shift.
- Take attendance every half-hour using the attendance sheet.
- Assist with inside and outside promotions as they relate to the Health & Wellness program.
- Support and assist newly hired Floor Staff instructors.
- Attend all required staff meetings and trainings.
- Accept other assignments as requested by the Department Director.
- Contribute as a member of the fitness team towards improving the lifestyles of our members.
- Maintain basic knowledge of other program offerings to help serve members needs.
- Other duties as assigned by Supervisor.
Requirements:
Experience and Education:
- High School Diploma or equivalent.
- Previous experience in a health and wellness environment.
Relationship Building Skills:
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Make members feel comfortable and at ease.
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Be open, friendly and approachable to members.
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Seek to learn members’ names and welcome them personally.
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Initiate interaction with and between members, recognize when members are not using the facility and contact them.
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Ask members if there is any way we can help, listen to members’ suggestions - be empathic and show interest in their concerns.
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Ask about their goals, progress and satisfaction.
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Introduce members to other members and staff.
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Be passionate about impacting and transforming the health and well being of members and our community.
Qualifications:
· Must be at least 18 years old to work in the Wellness Department. · Exceptional customer service skills.
- Dynamic, highly motivated and energetic relationship builder with strong verbal and written communications skills.
- Must be able to demonstrate proper form, technique, and body alignment on all strength and cardiovascular machines.
- Must be able to evaluate a constantly changing environment for safety and to ensure that members’ needs are met.
- Demonstrate leadership skills in an outgoing, friendly, assertive, professional and mature manner.
- Demonstrate a sincere desire to improve the health and wellness of YMCA Health and Wellness program, staff and program participants.
- Ability to lead and motivate others.
- Ability to effectively communicate information on Y Total Health program components to members.
- Demonstrates excellent planning and organizational skills, ability to handle multiple projects simultaneously.
- Refrain from diagnosing injuries, offering medical advice and dispensing or endorsing any and all commercial health products.
- Must be willing to work flexible hours, including some weekends and holidays.
Trainings & Certifications:
- Must complete online Bloodborne Pathogens, Employee Safety and Youth Protection Series trainings prior to initial assignment to position.
- Must hold and maintain current CPR, AED, and First Aid certifications or successfully complete no later than 30-days after employment begins.
- Must complete online Hazard Communication training within the first 90-days of employment.
- Must attend and complete Listen First training within the first 90-days of employment.
- Must complete the following online Health & Wellness trainings within the first 90-days of employment:
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Orientation to Healthy Living at the Y
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Foundations of Listen First
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Principles of Member Health & Wellness
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Wellness Center At The Y
- Must attend and complete YMCA Healthy Lifestyle Principles within the first 6-months of employment.
- Must attend, complete and maintain YMCA Personal Training Instructor Certification within 12-months from hire date.
Physical Demands:
Must be mentally alert to recognize potential hazards and accidents and both physically and mentally be able to respond to emergencies and perform CPR and/or First Aid. Hear noises and distress signals in a Health & Wellness environment with background noise and perform all needed rescues skills. Project voice across the Health & Wellness Center area. Able to lift up to 50 pounds and stand for the majority of a 4-6 hour shift. Ability to frequently stand, sit, walk, talk, hear, swim, type, run, jump, kick, catch, throw, climb, kneel, bend, reach, balance, crouch or crawl, climb and/or balance, reach with hands and arms, handle or feel, stoop, lift/move and carry up to 45 pounds, spot members lifting weight in excess of 50 pounds and use hands and fingers. Ability to run in case of an emergency. Specific vision abilities required close, color, distance, peripheral, depth perception and ability to adjust focus.
Work Environment:
Work is normally performed in a typical YMCA facility environment. At times, the employee may be exposed to situations where injuries may occur. Frequently exposed to loud noise and background music. Occasionally exposed to outdoor weather conditions in conducting certain Health & Wellness programs. Frequently exposed to OSHA approved cleaning solutions.
