Top 223 Customer service manager Jobs in Mansfield, Ma

Customer Service Manager
Stop & Shop —Bellingham, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Client Service Representative Supervisor
TUFTS VETERINARY EMERGENCY TREATMENT AND SPECIALTIES INC —Walpole, MA
- $29 - $34 an hour
- Weekends as needed
- 18 years or older
- Management
- Mid-level
Quick Apply
Reservations Manager
Four Seasons —Boston, MA
- $85,763 - $94,786 a year
- Weekends as needed
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
Quick Apply
6d
Supervisor, AMI Support (Hybrid Schedule)
Eversource Energy Service Company —Westwood, MA
- $119,350 - $132,610 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- 5 years
- System design
Mgr-Customer Operations
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Excel
- 6 years
- Bachelor's degree
Team Manager - Customer Service
Arbella Insurance Group —Quincy, MA
- $68,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid time off
- Opportunities for advancement
14d
Call Center Supervisor
Renewal by Andersen | Esler Companies —Framingham, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Customer Support Center Team Lead
HOMEX Services Group —Lincoln, RI
- $24 an hour
- Weekends as needed
- English
- Mid-level
- Windows
Quick Apply
11d
Service Manager
Cal Supply Company, Inc. —Cranston, RI
- $75,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Client Services Team Manager
North Atlantic Investment Partners, LLC. - Raymond James Financial Services, Inc. —Newton Lower Falls, MA
- $100,000 - $140,000 a year
- Full-time
- Office
- Math
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Success & Operations Manager
Alliance Entertainment —West Roxbury, MA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Research
- AD&D insurance
- Health insurance
Quick Apply
Team Lead
E-ZPass MA/TransCore —Natick, MA
- $19 an hour
- Temporary
- Mid-level
- Office
- High school diploma or GED
Quick Apply
14d
Senior Manager, Customer Success
Boston Dynamics —Waltham, MA
- $158,000 - $195,000 a year
- Full-time
- Up to 50% travel
- Engineering
- Travel
- Health insurance
- Dental insurance
Team Leader, Client Services
Fidelity Investments —Smithfield, RI
- Full-time
- Mentoring
- Financial services
- Senior level
Customer Service Manager II
SPECTRUM PRINT PLUS —Canton, MA
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health insurance
- Paid time off
Quick Apply
7d
Associate Director, Customer Service
Repligen Corporation —Waltham, MA
- $143,200.40 - $205,864.95 a year
- Full-time
- 5 years
- Bachelor of Science
- Writing skills
- Dental insurance
- Flexible spending account
5d
Director of Operations Order Processing
Numotion —Taunton, MA
- $70,000 - $100,000 a year
- 8 hour shift
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Senior Client Services & Onboarding Manager-Full Time Remote
Contributor Development Partnership, PBC —Boston, MA
- $69,000 - $76,000 a year
- Full-time
- Remote
- 5 years
- Business development
- Analysis skills
Quick Apply
Head of Hazardous Waste Customer Service (Norwood, MA)
Republic Services —Norwood, MA
- $125,900 - $173,150 a year
- Full-time
- Hybrid work
- Senior level
- 4 years
- Leadership
- AD&D insurance
- Employee stock purchase plan
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customer service manager jobs near mansfield, ma

Customer Service Manager

Stop & Shop -
Bellingham, MA

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Job Details

Full-time
$64,800 - $97,200 a year

Qualifications

Customer communication
Team leadership

Full Job Description

Category/Area of Expertise: Retail Operations
Job Requisition: 530231
Address: USA-MA-Bellingham-70 Pulaski Blvd
Store Code: Human Resources - Brands (5148559)

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.

What we ask of you:
• Department Management: • Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office• Ensure departments meet or exceed sales and profit targets • Maintain high standards of sanitation and safety, ensuring compliance with all regulations • Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department • People Development and Diversity: • Direct, oversee, and evaluate the training completion of all Customer Service department team members • Monitor and evaluate associate performance and ensure associates have development plans to support professional growth• Foster a culture of diversity and inclusion within the team • Engage and retain associates by fostering a positive work environment • Labor Relations: • Manage labor relations to ensure compliance with company policies and labor laws • Address and resolve employee issues and grievances in a timely and effective manner • Customer Service Excellence: • Cultivate a culture of excellence in customer service, providing best-in-class service • Ensure customers experience a well-stocked store with the freshest product offerings• Support team members in their training to consistently deliver exceptional customer service • Operational Efficiency: • Monitor and analyze key performance metrics related to customer service and sales• Identify opportunities for process optimization and implement solutions to enhance operational performance• Manage departmental budgets, expenses, and financial targets to achieve profitability goals • Compliance and Safety: • Ensure all departments comply with company policies and regulatory requirements • Conduct regular safety audits and training sessions • Maintain a clean and safe working environment for all associates • Community Engagement: • Actively engage with the local community to understand their needs• Develop and maintain positive relationships with community organizations, schools, and other stakeholders• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience• Highly motivated, results-oriented, and a self-starter with a proven track record of success• Strong ability to influence and communicate effectively across different functions• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders• High level of customer service skills, with a genuine passion for exceeding customer expectations• Creative and strategic thinking abilities to drive innovation and continuous improvement• Effective organizational and time management skills to ensure efficient operations• Ability to work flexible hours, including weekends and holidays
What we bring to the table:
• Culture committed to celebrating diverse backgrounds and experiences• Comprehensive benefits• Opportunities for professional development and career growth• Associate discounts• Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The salary range for this position is $64,800-$97,200

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

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Refine Your Search

customer service manager jobs in mansfield, ma

Customer Service Manager

Client Service Representative Supervisor

Reservations Manager

Manager, Voice of the Customer

Supervisor, AMI Support (Hybrid Schedule)

Mgr-Customer Operations

Team Manager - Customer Service

Call Center Supervisor

Customer Support Center Team Lead

Service Manager

Client Services Team Manager

Customer Success & Operations Manager

Team Lead

Senior Manager, Customer Success

Team Leader, Client Services

Customer Service Manager II

Associate Director, Customer Service

Director of Operations Order Processing

Senior Client Services & Onboarding Manager-Full Time Remote

Head of Hazardous Waste Customer Service (Norwood, MA)

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