In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
40
Department:
Internal Medicine GPCP
Overview of Position:
The Medical Receptionist is the initial contact with patients and other visitors to the physician office. This position is responsible to provide excellent customer service to patients, physicians and office staff while helping maintain organization of office functions.
ESSENTIAL DUTIES
1. Provides professional patient service by obtaining and verifying necessary demographic and insurance information.
2. Completes pre-certification as needed.
3. Correctly enters demographic and insurance information into computer using demonstrated data entry skills.
4. Schedules appointments, collects payments, posts charges and/or payments following insurance specific guidelines.
5. Understands ICD & CPT codes.
QUALIFICATIONS
1. High school graduate or equivalency required.
2. Minimum of one year of professional office, customer service or patient care experience or successful completion of an office professional program including an internship.
3. Medical terminology knowledge needed.
4. Ability to read, write and explain or describe information to patients and/or family members.
5. Attention to detail and computer experience, particularly word processing.
6. Ability to provide customer service in a warm and friendly manner.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values:
- Performs work in a manner that is quality focused.
- Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
- Results oriented and focused on achievement of objectives.
- Acknowledges and responds to the diversity of people and the situation.
- Encourages peers (others) to be owners of change.
- Always makes the effort to anticipate and exceed customer needs and expectations.
- Possesses the ability to engage others with patience and understanding.
- Acts in a manner that creates positive first and lasting impressions.
- Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
- Introduces self and role…connects with everyone.
- Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
- Asks for and anticipates needs and concerns of others.
- Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
- Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
- Responds to requests in an appropriate and timely manner.
- Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
- Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
- Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
- Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
- Demonstrates Slips/Trips and Falls Awareness.
- Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Work is performed in an office environment.
2. Work may be stressful at times due to a busy office.
3. Interaction with others is constant and interruptive.
4. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands and arms.
5. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
