JOB SUMMARY
Under the supervision of the Store Management Staff, the Donation Attendant is responsible for accepting donations from the public, distributing donation receipts, sorting, stacking, and moving raw material to the proper staging area. Loading and unloading trailers safely and effectively.
Greets and assists donors in a friendly and courteous manner. Demonstrates superior customer service at all times. Responsible for accepting or rejecting donations based on condition of items and Agency policy. Declines unacceptable donations in a friendly, positive manner.
Records and maintains donor records in a neat and accurate manner. Enters donor count electronically throughout the day.
Handles all donated materials in a careful and safe manner to maximize value.
Record and maintain donations of Electronic Waste (E-Waste) accurately, legibly, and in accordance with the State of California recycling requirements.
Ensure all material containers are properly labeled and scanned into and out of the electronic warehouse management system in a timely and accurate manner.
Keeps work area free of safety hazards. Works in a safe, organized manner.
Performs in-store processing duties as assigned.
Places trash in appropriate containers.
Regular attendance is required to perform the essential functions of the job.
Observe and support all Agency policies and procedures, and audits.
SECONDARY DUTIES
May perform processing and janitorial duties as directed by store management.
Performs other related duties as assigned by the store management.
MINIMUM REQUIREMENTS
Education Required: Elementary education.
Experience Required: None required. (Six (6) months customer service work experience and/or six months material handling is highly desirable.)
JOB SPECIFICATIONS
Knowledge Required: Ability to work with diverse populations, ability to interact courteously with the public and ability to work with minimum supervision. Knowledge of material handling is highly desirable.
Equipment Used: PDA, notebook, totes, tri-walls, hand trucks, appliance hand trucks, pallet jacks, power lifts and other processing equipment.
SKILLS/APTITUDES/TEMPERAMENTS
Ability to display excellent customer service at all times.
Integrity in handling all products.
Ability to comprehend basic and detailed instructions.
Ability to work with minimal supervision.
Ability to work with diverse population.
EMOTIONAL EFFORT
This position requires moderate to heavy emotional effort involved in interactions with supervisors and customers (external and internal).
JOB SETTING
Variable working conditions, exposure to extreme heat and cold temperatures ranging from 25-115 degrees. Flexible work schedule, including weekends, holidays and evenings. Work environment is fast paced with high activity demands.
PHYSICAL DEMANDS
Fast paced environment. Ambulate, reach and lift 35 lbs.; bend/lift from the waist; stand for long periods of time; good hand/eye coordination, and dexterity in upper extremities and upper torso.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either orally or in writing.
