Grow a Better Tomorrow with Nufarm.
We know that growing is about more than just crops and cultivation. It’s about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it’s about people. Nufarm is the dependable partner behind thousands of agricultural success stories. Every day, growers around the world turn to our products and our people to help with the challenges of fighting disease, weeds and pests, and to increase crop yields.
How can you grow with Nufarm?
Are you passionate about delivering exceptional IT support and solving complex technical challenges? Nufarm Americas Inc., located in Chicago Heights, IL, is seeking a Regional IT Support Analyst to join our dynamic team. The Regional IT Support Analyst is responsible for delivering high-quality end user support for our users in North America (NA). The role acts as the primary hands-on support function for end-user computing (EUC), ensuring consistent device provisioning, onboarding, support, and lifecycle management aligned with Nufarm standards. This includes assisting key executives, supporting boardrooms, managing IT hardware supplies and coordinating 3rd party support. The role handles requests and supported assets in the enterprise ITSM tools and will also be supporting the resolution of major incidents and escalations.
What will you be doing?
Foster strong relationships with key business stakeholders to build and maintain trust in the IT support model.
Deliver prompt and effective local support for key executive teams in the region, ensuring seamless operation of boardrooms and physical conferencing equipment.
Actively participate in service management meetings, prioritize regional IT support needs, and serve as the primary point of contact for urgent escalations.
Consult with internal stakeholders to forecast and deliver required equipment such as telephones, printers, computers and other IT equipment in line with the Nufarm SOE
Managing physical hardware during user onboarding and offboarding
Manage IT stockpile and spare or loan equipment
Provide a local point of contact for any physical changes that need to be made to IT infrastructure
Complete requisitions for IT equipment not available in standard Ariba catalogues.
Support the Regional IT Business Manager for local contract requirements (eg. Infrastructure Services, Phone Support)
Coordinate Support for Regional Services with Third parties outside the Accenture Scope Coordinate Vendor support for onsite visits
Provide a local point of contact for any physical changes that need to be made to IT infrastructure
Support the Lab and OT teams for offline or isolated equipment
What do you bring?
5+ years of IT hardware/software support experience
Professional documentation, communication and followup skills
Prior experience using ServiceNow or equivalent ITSM tool
Provide excellent status, feedback and follow up of assigned tasks
MS based Device provisioning and Software deployment experience
Preferred:
Workstation imaging experience
Familiarity with SCCM, Intune, and mobile device management
Experience supporting geographically dispersed teams
Flexibility to coordinate across time zones
PLEASE NOTE: This is a fully onsite role with no work-from-home option .
Candidates must already possess valid work authorization that permits them to work for Nufarm in the United States. Please note that visa sponsorship is not available for this role.
What do we offer?
Our compensation structure is designed to reflect local market conditions. The expected salary range for this role is $60,000 - $75,000 annually, depending on experience, skills and other job-related factors.
If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something bigger, we’d love to hear from you.
We are an equal opportunity employer, and we value diversity. All employment decisions are decided based on qualifications, merit and business needs. We are committed to building an inclusive environment for all Nufarm employees.
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