Top 76 Guest service agent Jobs in Maple Grove Mn

Front Desk Guest Agent
Royal Sonesta Downtown Minneapolis —Minneapolis, MN
- From $20.27 an hour
- Weekends as needed
- Background check
- Basic math
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent | Residence Inn, Plymouth
CSM Lodging Services Incorporated —Plymouth, MN
- $18 - $20 an hour
- Residential
- Hotel
- High school diploma or GED
Quick Apply
Part Time - Front Desk Agent/Hotel
Holiday Inn Express Minneapolis West/Plymouth —Minneapolis, MN
- From $19 an hour
- Part-time
- Computer literacy
- Hotel
- In-person
- Paid training
- Paid time off
Quick Apply
3d
Front Desk Agent - Part Time
Plymouth Crowne Plaza Minneapolis West —Plymouth, MN
- $19 - $22 an hour
- Part-time
- Inventory control
- Writing skills
- Office
Quick Apply
Front Desk Agents Multiple Shifts Available
Midas Hospitality —Brooklyn Park, MN
- $16.50 - $18.00 an hour
- Part-time
- Hotel
- Organizational skills
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Midas Hospitality —Brooklyn Park, MN
- $16.50 - $17.50 an hour
- Full-time
- Hotel
- Organizational skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
ADOGO Pet Hotels —Maple Grove, MN
- Part-time
- Administrative experience
- Cleaning
- Communication skills
- Opportunities for advancement
Front Desk Agent
Lofton Minneapolis by Hilton —Minneapolis, MN
- $19.28 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Paid time off
- Employee assistance program
Quick Apply
2d
Front Desk Agent
Renaissance Minneapolis Hotel & Residence Inn at The Depot —Minneapolis, MN
- $19.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent
Hotel Indigo Minneapolis Downtown —Minneapolis, MN
- $20 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Opportunities for advancement
Quick Apply
Guest Service Agent
Doubletree St Paul East —Saint Paul, MN
- $18 an hour
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
2d
Front Desk Agent
Emery Hotel, Autograph Collection —Minneapolis, MN
- $19 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Guest Service Agent
Drury Hotels Company LLC —Saint Paul, MN
- $18.26 - $27.60 an hour
- Urgently hiring
- Cooking
- English
- Hotel
- Disability insurance
- Health insurance
Guest Service Agent | Front Desk
Sheraton Minneapolis West —Minnetonka, MN
- $17 - $18 an hour
- Part-time
- Computer literacy
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
13h
Front Desk Associate
Massage Envy —Plymouth, MN
- $15.50 - $18.00 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Marquette Minneapolis Curio Collection - Front Desk Agent
Evolution Hospitality —Minneapolis, MN
- $19 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
2d
Front Desk Agent - Part Time
Sage Hospitality —Wayzata, MN
- From $18 an hour
- Part-time
- No experience needed
- English
- Hotel
- Free parking
- Paid holidays
Front Desk Agent
Embassy Suites By Hilton Bloomington/Minneapolis —Minneapolis, MN
- $18 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent - Full Time
Sage Hospitality —Wayzata, MN
- From $18 an hour
- Full-time
- No experience needed
- English
- Hotel
- Free parking
- Paid holidays
8d
Front Desk Agent
Fairfield Inn & Suites by Marriott - Minneapolis Downtown —Minneapolis, MN
- From $16.50 an hour
- Urgently hiring
- Customer service
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
12d

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guest service agent jobs near maple grove mn

Front Desk Guest Agent

Royal Sonesta Downtown Minneapolis -
Minneapolis, MN

Quick Apply

Job Details

Full-time
From $20.27 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

High school diploma or GED
Driver's License
Hotel experience

Full Job Description

We are seeking a candidate that can work PM and AM shifts.

The Front Desk Guest Agent / PBX is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The PBX/ GSA serves as the point person with regard to answering incoming call for the total hotel, the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.

Answer all incoming call, administering service and answering questions as well as transferring calls as needed

Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

Responsible to maintain the security of cash, credit card transactions, and guest information.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.

Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

Issue, control, and release guest safe-deposit boxes.

Comply with federal, state and local laws regarding health, safety, and alcohol services.

Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent required.

One year of previous hotel experience.

Previous background from the extended stay industry preferred.

Ability to speak, read, and write fluent English; other languages beneficial.

Professional verbal and written communication skills.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.

Problem solving, reasoning, motivating, organizational and training abilities preferred.

May be required to obtain a TIPS certification.

Valid driver’s license required.

Physical Demands

Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Carrying, lifting or pulling items weighing up to 50 pounds.

Frequently handling objects and equipment.

Standing for extended periods of time.

Will be required to work mornings, evening, weekends, and holidays.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

* Pay rate $22.47 -
Union Property: Pay rate outlined follows contract requirements.

Unite Here Local 17
* Medical, Dental and Vision Insurance
* Paid Vacation and Sick Days
* Holidays and Personal Days (Floaters)

401(k) Retirement Plan

Job Type: Full-time

Pay: From $20.27 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Hotel: 1 year (Required)

Ability to Relocate:

Minneapolis, MN 55402: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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