Top 67 Benefit specialist Jobs in Maple Heights Oh

Customer Outcomes Manager (COM II)
Roundstone —Rocky River, OH
- Mid-level
- Continuous improvement
- Communication skills
Quick Apply
14d
Workers' Compensation Specialist
LeafHome —Hudson, OH
- $55,000 - $65,000 a year
- Overtime
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
14d
Senior Benefits Administration Specialist - Health & Welfare
Lubrizol —Wickliffe, OH
- Full-time
- Bachelor's degree
- Continuous improvement
- Mentoring
- Health savings account
- Paid holidays
Manager, Corporate Retirement Program
Lubrizol —Wickliffe, OH
- Full-time
- 5 years
- Finance
- Bachelor's degree
- Health savings account
- Paid holidays
Call Center- Member Benefit Specialist, 10am-7pm
Roundstone —Cleveland, OH
- $48,000 - $50,000 a year
- Spanish
- Microsoft Excel
- English
- Disability insurance
- Health insurance
Quick Apply
Benefit Verification Specialist
Kellis Eye & Laser Center (KELC) —Chardon, OH
- Full-time
- Computer literacy
- Mid-level
- Office
- Health savings account
- AD&D insurance
Data Consultant - Employee Benefits
Oswald Companies —Cleveland, OH
- Full-time
- Mid-level
- Finance
- Math
- Profit sharing
- Health insurance
Benefits Specialist
Flexjet —Cleveland, OH
- Mid-level
- Analysis skills
- Organizational skills
- Dental insurance
Quick Apply
Health Solutions Consultant
Aon Corporation —Cleveland, OH
- $73,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- 3 years
- Commuter assistance
- Health savings account
Client Market Associate - Employee Benefits
Hylant —Cleveland, OH
- Full-time
- Hybrid work
- HIPAA
- High school diploma or GED
- Travel
7d
Senior Administrative Assistant - Group Benefit
Oswald Companies —Cleveland, OH
- Overtime
- Mid-level
- Office
- Travel
- Profit sharing
- Health insurance
HR Retirement Benefits Specialist
Case Western Reserve University —Cleveland, OH
- $52,705 - $74,873 a year
- Full-time
- Oracle
- Office
- 3 years
- Health insurance
- Tuition reimbursement
13d
Compensation Specialist
Dealer Tire LLC —Cleveland, OH
- $72,000 - $85,000 a year
- Full-time
- Pass drug screening
- Research
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
13d
HR Job Classification & Compensation Specialist
Case Western Reserve University —Cleveland, OH
- $52,705 - $74,873 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Writing skills
- Basic math
- Health insurance
- Tuition reimbursement
Associate Client Service Manager - Employee Benefits
Hylant —Cleveland, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
7d
HR Systems and Benefits Administrator (Paycom)
SIFCO Industries —Cleveland, OH
- $70,000 - $85,000 a year
- Full-time
- Microsoft Excel
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Coordinator, Benefits & Wellness
Cleveland Cavaliers —Cleveland, OH
- $48,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Wellness program
- Health insurance
Quick Apply
Senior HR Benefits Specialist
CrossCountry Mortgage, LLC —Cleveland, OH
- Full-time
- Senior level
- Communication skills
- Wellness program
- Disability insurance
Compensation Analyst
Brook + Whittle —Cleveland, OH
- Mid-level
- Finance
- Analysis skills
14d
Benefits & Leave Administrator
Pepperl+Fuchs —Twinsburg, OH
- Full-time
- 5 years
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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Customer Outcomes Manager (COM II)

Roundstone -
Rocky River, OH

Quick Apply

Job Details

14 days ago

Qualifications

Customer communication

Full Job Description

Role Description

The Customer Outcomes Manager (COM II) is the operational backbone of the outcomes management territory — the role that turns process, documentation, and data into a client experience clients trust. Working alongside the Regional Practice Leader, Strategic COM, and Service COM, the COM II ensures every renewal, plan document, and reporting touchpoint reflects accuracy and foresight, directly shaping client retention and confidence in our Third-Party Administrator offerings. This is a highly detailed role by design: the precision here is what allows the rest of the territory team to operate strategically.

Key Responsibilities

Renewal & Plan Documentation

Owns the accuracy and timing of every renewal cycle so clients experience continuity, not disruption.

Manage the full renewal and termination process for Bywater, our in-house third-party administrator offering, from initial planning calls through final documentation
Prepare and maintain accurate plan documents and client amendments, including required compliance updates
Handle renewal-related billing, accounting, and invoicing needs

Client & Advisor Support

Anticipates issues and translates data into insight so clients see us as a strategic partner, not just a processor.

Serve as a go-to resource for advisors and employer groups, resolving complex questions and service issues
Lead client business reviews and proactive, data-informed check-ins based on account activity
Set clear expectations with clients and advisors on process and timing, and keep them informed of updates
Review audit findings and cost trends with advisor partners

Reporting & Systems

Keeps the data and platforms clients and the team rely on accurate, current, and actionable.

Own reporting accuracy and platform administration for assigned clients, including system access and data integrity
Translate data into insights and trends that inform client and business strategy
Track and manage service requests through internal systems
Flag significant claims activity to the appropriate stakeholders

Subject Matter Expertise & Training

Serves as the territory's expert resource so clients and teammates get answers with confidence and speed.

Act as a subject matter expert on third-party vendor partners
Support system updates and stay current on platform changes

Risk & Process

Looks ahead of the work — flagging risk early and improving how the territory operates, not just executing what's in front of them.

Identify and escalate risk management concerns, and act as a cost containment liaison for assigned clients
Drive process improvement and contribute to quarterly goals aligned with business priorities

This Job Is For You If...

You like being the person who knows how things actually work — the systems, the forms, the fine print — and you take pride in getting it right
You're energized by variety: one hour you're deep in a renewal packet, the next you're walking an advisor through a claim edit
You're naturally organized and don't let details slip, even when the workload is heavy
You see the strategic weight in the details — you know that flawless execution is what earns a client's trust
You want to build toward strategic account ownership and see this depth of operational fluency as the strongest foundation for that growth
You work well as part of a team, supporting teammates rather than operating solo

Qualifications

Prior experience in health insurance, stop loss, or self-funded benefits administration preferred
Strong attention to detail and comfort working across multiple systems and reporting tools
Salesforce experience preferred
Excellent written and verbal communication skills
Ability to manage competing priorities across a portfolio of groups

More About Roundstone:

Headquartered in Rocky River, Ohio, Roundstone is proud to be a Northeast Ohio Top Workplace, as recognized by The Plain Dealer and cleveland.com, based on anonymous employee feedback. We foster a supportive, values-driven culture where employees feel engaged, valued, and celebrated. Roundstone has also been named an Inc. 5000 award recipient for eight consecutive years, reflecting our continued growth and success.Roundstone’s core values are evident every day and are shared with the community through the sponsorship of community events and outreach.

Our Core Values

Live well: Be healthier and bring positive energy to all you do.
Work smarter: Get things done, better.
Own it: Accountability is your middle name. Be on time, do what you say, and finish what you start.
Be intellectually curious: Always be learning. See opportunity everywhere and have a drive to know.

Culture and fit are integral to success and in an effort to achieve a better match both from a candidate's perspective and our organization, please take a minute, click on the link and take the really brief survey:

https://go.cultureindex.com/p/Otlze7WSeq2m4au29v2m

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Roundstone Insurance we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Quick Apply

Refine Your Search

benefit specialist jobs in maple heights oh

Customer Outcomes Manager (COM II)

Workers' Compensation Specialist

Senior Benefits Administration Specialist - Health & Welfare

Manager, Corporate Retirement Program

Call Center- Member Benefit Specialist, 10am-7pm

Benefit Verification Specialist

Data Consultant - Employee Benefits

Benefits Specialist

Health Solutions Consultant

Client Market Associate - Employee Benefits

Senior Administrative Assistant - Group Benefit

HR Retirement Benefits Specialist

Compensation Specialist

HR Job Classification & Compensation Specialist

Associate Client Service Manager - Employee Benefits

HR Systems and Benefits Administrator (Paycom)

Coordinator, Benefits & Wellness

Senior HR Benefits Specialist

Compensation Analyst

Benefits & Leave Administrator

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