Top 40 Customer service manager Jobs in Mapleton, Ut

Client Support Manager
Orion Advisor Solutions —Lehi, UT
- $76,695 - $115,804 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Loan repayment program
2d
Customer Support Manager
Quilt Software —Provo, UT
- $65,000 - $85,000 a year
- Full-time
- Office
- US work authorization
- POS
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Retention Manager
Human Interest —Lindon, UT
- $70,000 - $120,000 a year
- Remote
- Google Workspace
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Associate Manager, Customer Success
Henry Schein One —American Fork, UT
- $90,000 - $115,000 a year
- Full-time
- Remote
- 7 years
- Data analysis skills
- Public speaking
- Health insurance
- Paid time off
Senior Manager, Customer Support
Human Interest —Lindon, UT
- $95,000 - $115,000 a year
- 5 years
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Customer Service Manager
eSupplements LLC —Vineyard, UT
- $50,000 - $55,000 a year
- Weekends as needed
- Spanish
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Support Manager
Clientbook —Lehi, UT
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Intake Site Manager
Ovation Law Firm —Lehi, UT
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
10d
Manager of Client Relationship Management
Human Interest —Lindon, UT
- $100,000 - $110,000 a year
- 3 years
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
1d
Director, Relationship Management
Human Interest —Lindon, UT
- $175,000 - $180,000 a year
- 5 years
- Team management
- Fair chance
- Health insurance
- Dental insurance
Customer Sales Support Supervisor
Serenity Mental Health Centers —Provo, UT
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Workforce Management Specialist
Mira Home —Orem, UT
- $20 an hour
- Full-time
- Mid-level
- Organizational skills
- 1 year
- Health savings account
- Dental insurance
Quick Apply
Technical Support Manager
Flex Dental —Provo, UT
- Full-time
- Writing skills
- Mid-level
- Windows
Quick Apply
10d
Manager, Account Management
SmithRx —Lehi, UT
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Disability insurance
Quick Apply
Senior Customer Success Manager
Nearmap —Lehi, UT
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Parental leave
Quick Apply
Associate Manager, Onboarding New
Podium —Lehi, UT
- Mid-level
- Bachelor's degree
- 2 years
- Paid parental leave
- Disability insurance
3d
Customer Care Performance Optimization Manager
Vivint —Lindon, UT
- Background check
- 18 years or older
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Service Lead- Training and Development
Trove Brands —Lehi, UT
- Mid-level
- Office
- In-person
- Paid parental leave
- Health insurance
Quick Apply
9d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Provo, UT
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Member Experience Lead
VASA Fitness —Lehi, UT
- $19 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply

I want to receive the latest job alert for customer service manager in mapleton, ut

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near mapleton, ut

Customer Success Manager jobs in Lehi, UT

Member Experience Specialist jobs in Lehi, UT

Customer Success Manager jobs in American Fork, UT

Account Manager jobs in Lehi, UT

Customer Service jobs in Lafayette, IN

Customer Success Manager jobs in Baton Rouge, LA

Customer Success Manager jobs in Wilmington, NC

District Manager jobs in Jacksonville, FL

Customer Success Manager jobs in Naperville, IL

Household Manager jobs in Denver, CO

Customer Success Manager jobs in Oregon

Branch Supervisor jobs in Lakewood, NJ

Part Time Clinical Supervisor jobs in New York, NY

Phlebotomy Supervisor jobs in New Jersey

Branch Supervisor jobs in Los Angeles, CA

Maintenance Supervisor jobs in Reno, NV

Branch Supervisor jobs in Columbia, SC

Branch Supervisor jobs in Everett, MA

Technical Writer jobs in Virginia Beach, VA

Technical Support Manager jobs in Long Beach, CA

Client Support Manager

Orion Advisor Solutions -
Lehi, UT

Apply Now

Job Details

Full-time
$76,695 - $115,804 a year
2 days ago

Benefits

Paid parental leave
Loan repayment program
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Pet insurance

Qualifications

High school diploma or GED
Supervising experience

Full Job Description

About this Opportunity:

As a Client Support Manager, you will lead a client support team responsible for delivering consistent, high-quality service across defined technology and subject areas. This role owns day-to-day team performance, employee development, and operational execution, ensuring service standards, queue health, and client experience expectations are consistently met. The Client Support Manager partners closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment, escalation management, and service readiness. This position is designed for a people-focused leader who drives accountability, builds scalable team practices, and prepares the organization for future growth. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

Schedule:

Monday Through Friday From 8am Mountain Time To 5pm Mountain Time

Location:

It is anticipated that an incumbent in this role will work as a *Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.***

Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.

In this role, you’ll get to:

Lead and develop a client support team, setting clear expectations and accountability for performance and conduct
Conduct weekly one-on-one meetings to provide coaching, performance feedback, career development guidance, and timely, accurate documentation
Facilitate daily huddles and/or weekly team meetings to communicate priorities, reinforce expectations, and drive engagement
Support employee advancement by aligning coaching with established progression criteria, certifications, and skill milestones
Address performance concerns, manage corrective actions, and own performance reviews, development plans, and compensation recommendations
Serve as a culture carrier by modeling company values and fostering a supportive, growth-oriented team environment
Own day to day service performance for the team, including service level, queue volume, case aging, abandonment rate, adherence, acceptance rate, and shrinkage awareness
Partner with Workforce Management to support real-time staffing needs, schedule adjustments, and coverage alignment
Maintain and update Playvox schedules to support forecasting, adherence, and service level goals
Oversee timely and accurate completion of Salesforce responsibilities, including P1 case oversight, credit request submissions, NPS follow-up actions, and related workflow tasks
Ensure consistent service delivery for all clients, focusing on efficient resolution and reduced client effort
Ensure completion of required Workday tasks, learning modules, certifications, and compliance items for all direct reports
Hold team members accountable for onboarding timelines, training completion, and assessment pass rates
Track and communicate team performance metrics and trends to leadership
Maintain documentation standards across coaching, performance management, and service workflows
Implement approved operational and service strategies within the assigned team
Identify recurring service issues, workflow inefficiencies, or documentation gaps and escalate insights through appropriate channels
Partner with Team Leads and Technical Leads to reinforce escalation standards and reduce unnecessary handoffs
Collaborate with peer Managers to support alignment and consistency across teams
Serve as the escalation point for complex or sensitive service issues within the team
Ensure issues are fully owned, documented, and resolved, escalating cross-team or systemic concerns as appropriate
Coach team members on effective client communication across phone, chat, and case interactions

We’re looking for talent who:

Has a High school diploma or equivalent as required
Has a Bachelor’s degree in Business Administration or related field as preferred
Has a minimum of three (3) years of experience in client service, operations, or technology-related roles as required
Has minimum of one (1) year of people leadership or supervisory experience as required
Has proven people leadership experience with a focus on coaching, accountability, and team development
Has strong verbal and written communication skills, including clear documentation and feedback delivery
Can manage multiple priorities in a fast-paced service environment with accuracy and urgency
Has strong analytical, problem solving, and organizational skills
Can collaborate cross-functionally and executing within established frameworks
Has proficiency with Microsoft Office Suite and service operations tools (Salesforce, Playvox, WFM systems, Workday)
Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

Recommended Skills:

Conflict Resolution, Cross-Functional Collaboration, Decision Making, Management Reporting, Performance Management (PM), Project Management, Relationship Management, Risk Management, Strategic Thinking, Technical Proficiency

Salary Range:

$76,695.00 - $115,804.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

Apply Now

Refine Your Search

customer service manager jobs in mapleton, ut

I want to receive the latest job alert for customer service manager in mapleton, ut

Explore jobs in more locations

About this Opportunity:

Location:

It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.

In this role, you’ll get to:

Lead and develop a client support team, setting clear expectations and accountability for performance and conduct

Conduct weekly one-on-one meetings to provide coaching, performance feedback, career development guidance, and timely, accurate documentation

Facilitate daily huddles and/or weekly team meetings to communicate priorities, reinforce expectations, and drive engagement

Support employee advancement by aligning coaching with established progression criteria, certifications, and skill milestones

Address performance concerns, manage corrective actions, and own performance reviews, development plans, and compensation recommendations

Serve as a culture carrier by modeling company values and fostering a supportive, growth-oriented team environment

Own day to day service performance for the team, including service level, queue volume, case aging, abandonment rate, adherence, acceptance rate, and shrinkage awareness

Partner with Workforce Management to support real-time staffing needs, schedule adjustments, and coverage alignment

Maintain and update Playvox schedules to support forecasting, adherence, and service level goals

Oversee timely and accurate completion of Salesforce responsibilities, including P1 case oversight, credit request submissions, NPS follow-up actions, and related workflow tasks

Ensure consistent service delivery for all clients, focusing on efficient resolution and reduced client effort

Ensure completion of required Workday tasks, learning modules, certifications, and compliance items for all direct reports

Hold team members accountable for onboarding timelines, training completion, and assessment pass rates

Track and communicate team performance metrics and trends to leadership

Maintain documentation standards across coaching, performance management, and service workflows

Implement approved operational and service strategies within the assigned team

Identify recurring service issues, workflow inefficiencies, or documentation gaps and escalate insights through appropriate channels

Partner with Team Leads and Technical Leads to reinforce escalation standards and reduce unnecessary handoffs

Collaborate with peer Managers to support alignment and consistency across teams

Serve as the escalation point for complex or sensitive service issues within the team

Ensure issues are fully owned, documented, and resolved, escalating cross-team or systemic concerns as appropriate

Coach team members on effective client communication across phone, chat, and case interactions

We’re looking for talent who:

Has a High school diploma or equivalent as required

Has a Bachelor’s degree in Business Administration or related field as preferred

Has a minimum of three (3) years of experience in client service, operations, or technology-related roles as required

Has minimum of one (1) year of people leadership or supervisory experience as required

Has proven people leadership experience with a focus on coaching, accountability, and team development

Has strong verbal and written communication skills, including clear documentation and feedback delivery

Can manage multiple priorities in a fast-paced service environment with accuracy and urgency

Has strong analytical, problem solving, and organizational skills

Can collaborate cross-functionally and executing within established frameworks

Has proficiency with Microsoft Office Suite and service operations tools (Salesforce, Playvox, WFM systems, Workday)

Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

It is anticipated that an incumbent in this role will work as a *Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.***