Position: Community Resource Navigator
Salary: $27.83 to $33.40, depending on qualifications
Schedule: The anticipated schedule is Monday through Friday, approximately 8:30 a.m. to 5:00 p.m., with occasional adjustments
Location: In person, St. Paul
WHO WE ARE
For more than 129 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.
ABOUT THE COMMUNITY RESOURCE CENTER
Neighborhood House’s Community Resource Centers support individuals and families as they address immediate needs and pursue greater social and economic well-being. The Centers provide welcoming, culturally responsive spaces where participants can access crisis support, connect with community resources, and receive individualized assistance with both short-term needs and longer-term goals.
Community Resource Navigators partner with participants to identify priorities, develop strategies, coordinate referrals, and support progress toward greater stability. The Community Resource Navigation team works closely with programs across Neighborhood House and with external partners to help participants access a broad range of services and opportunities.
POSITION SUMMARY
The Community Resource Navigator partners with individuals and families to identify strengths, needs, barriers, and goals; develop individualized strategies; and connect participants with resources that support immediate needs and longer-term stability. The position provides culturally responsive coaching, case management, crisis support, safety planning, referrals, and coordination with Neighborhood House programs and community partners.
The Community Resource Navigator also supports the daily operation of the Community Resource Center, assists participants in accessing center resources, coordinates family activities, maintains accurate participant records, and contributes to program evaluation and reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coaching & Case Management
- Conduct intake and ongoing meetings with participants.
- Conduct comprehensive participant assessments to identify strengths, needs, barriers, risks, and goals.
- Identify and evaluate community resources that align with participant needs and goals.
- Partner with families to develop and implement individualized strategies for accessing basic resources, strengthening social supports, and advancing family goals.
- Support participants in developing safety plans and provide culturally responsive services consistent with those plans and established program protocols.
- Coach families at risk of out-of-home placement or displacement to strengthen parent-child relationships, parenting skills, and family stability.
- Coordinate language access and adapt communication approaches to ensure meaningful participation by individuals whose preferred language is not English.
Community Resource Center Operations
- Receive, organize, stock center donations
- Recycle and discard unwanted items
- Assist with assigning volunteer and intern duties
- Assist participants to shop in center pantries
- Complete referrals to partnering resources such as My Very Own Bed, Bridging, MN Sure, or College Bound
- Coordinate monthly family events for families in collaboration with schools and other organization departments
Data and Evaluation
- Collect and enter all required data using Client Track software.
- Implement program evaluation tools and track progress using relevant database(s).
- Maintain confidentiality of program participants in accordance with data privacy laws, standards, and policy.
- Prepare or assist with preparing program reports.
EXPERIENCE, KNOWLEDGE, AND SKILLS
Required Experience and Skills
- Bachelor’s degree in social work, human services, or related field, or four years of related work experience in family case management and/or program management.
- Working knowledge and experience working with individuals and families, including working knowledge of immigrant/refugee needs and familiarity with community resources.
- Working knowledge of racial equity and social justice issues relevant to the communities we serve; Working knowledge of immigrant/refugee trends and needs, self-sufficiency issues, and community resources.
- Knowledge of community development, community organizing, and other social services as resources.
- Demonstrate ability to work and communicate effectively with people of diverse ethnic, economic, racial, and cultural backgrounds.
- Proficient in interpersonal, verbal, and written communication skills in English.
- Demonstrated ability to adapt to changing program/participant/funder needs while maintaining programs.
- Strong time management and organizational skills with demonstrated ability to manage tasks, projects, and priorities;
- Committed to working both independently and as part of a team
- Proficient in Microsoft Office programs
- Must have a valid driver’s license, access to reliable transportation, and be able to lift.
Desired Experience/Education
- Bilingual or multilingual skills
WORK LOCATION AND SCHEDULE
This in-person role is based in St. Paul, MN. It operates primarily at the Neighborhood House at the Wellstone Center, with some work at the Neighborhood House on Montreal location and/or off-site meetings and events. Local travel between locations and dependable transportation are required (mileage reimbursement available).
Your work schedule will be determined by your supervisor and may be subject to change. It usually includes Monday through Friday during business hours, with occasional evenings and weekends.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to speak, hear, and see. Specific visual abilities needed for this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The role requires the ability to operate standard office equipment (e.g., computers, phones, copiers) and to communicate effectively in person, over the phone, and via electronic communication.
The employee must be able to remain in a stationary position for extended periods and move about within and between worksites as needed. The employee uses hands or fingers to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
The employee must occasionally lift and move up to 25 pounds, such as event materials or office supplies; reasonable accommodations may be made to enable individuals with disabilities to perform these tasks.
Neighborhood House is committed to providing a work environment that is inclusive, respectful, and accessible to all employees. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
Neighborhood House is committed to providing a work environment that is inclusive, respectful, and accessible to all employees. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
BACKGROUND CHECK REQUIREMENT
Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we don’t want this to deter you from applying. The outcome of background checks does not automatically disqualify a candidate, and we are open to a conversation to discuss the results.
NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER
Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.
WE’D LIKE TO MEET YOU
Don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner.
