Top 8 Information technology director Jobs in Marana, Az

Director, IT Support
Mister Car Wash —Tucson, AZ
- Full-time
- Computer Science
- Office
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Head of Technology
TMI ACQUISITION LLC —Tucson, AZ
- Full-time
- Computer Science
- ERP systems
- Senior level
Quick Apply
Director, Software Engineering
Mister Car Wash —Tucson, AZ
- Full-time
- Azure
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
20h
Principal AI Engineer
Association of Universities for Research in Astronomy —Tucson, AZ
- $179,000 - $226,000 a year
- Full-time
- Computer Science
- 11+ years
- Master's degree
5d
Director, Emerging Technologies - REMOTE
Vantage West Credit Union —Tucson, AZ
- $92,988.00 - $130,183.20 a year
- Full-time
- Remote
- Computer Science
- Research
- 3 years
- Paid parental leave
- Paid holidays
Principal AI Engineer
Assn of Univ for Res in Astronomy, Inc. —Tucson, AZ
- $179,000 - $226,000 a year
- Hybrid work
- Computer Science
- 11+ years
- Master's degree
5d

Discover related jobs

Based on your search for information technology director jobs.

Human Resources Information Systems Analyst I
City of Tucson —Tucson, AZ
The Human Resources Information Systems (HRIS) Analyst I position at the City of Tucson’s Human Resources department maintains the integrity and reliability of…
$29.23 - $43.85 an hour
5d
Systems Administrator, Senior
University of Arizona —Tucson, AZ
Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Electrical Engineering, Systems Analysis, or related field.
$75,540 - $98,201 a year
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Assistant Director - IT Application Development
School Employees Retirement System of Ohio —Columbus, OH
Master’s degree preferred or Bachelor’s degree in computer science, business, or related field. The School Employees Retirement System of Ohio is seeking an…
$137,720 - $213,464 a year
12d
IT Director of Professional Services
EasyIT —Dublin, OH
Supervise and mentor technical and non-technical staff within the professional services team, with guidance from HR Manager and COO. What We’re Looking For.
$90,000 - $120,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for information technology director in marana, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology director jobs near marana, az

IT Support jobs in Tucson, AZ

Director Of Technology jobs in Tucson, AZ

Principal Software Engineer jobs in Tucson, AZ

Peer Support Online jobs in New York, NY

It Support jobs in Minneapolis, MN

It Support jobs in Yonkers, NY

It Support jobs in Winchester, VA

Direct Support Professional jobs in Buffalo, NY

It Support jobs in Iowa City, IA

It Support jobs in Waltham, MA

Food Beverage Director jobs in Phoenix, AZ

Director jobs in Tampa, FL

Director Of Software Engineering jobs in Richmond, VA

Director Of Software Engineering jobs in Montgomery, AL

Entry Level Software jobs in Washington, DC

Director Of Software Engineering jobs in Minnetonka, MN

Director Of Software Engineering jobs in Los Angeles, CA

Social Services Director jobs in San Diego, CA

Director Of Technology jobs in Frisco, TX

Director Of Technology jobs in Corpus Christi, TX

Director, IT Support

Mister Car Wash -
Tucson, AZ

Quick Apply

Job Details

Full-time

Benefits

Health insurance
On-site gym
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Vendor relationship building
Bachelor's degree
Technology management
Stakeholder relationship building
Senior leadership
Stakeholder management

Full Job Description

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!

We wash cars for the fun of it. We put people first. We help turn jobs into careers.

We’re currently seeking a Director of IT Support to join our Headquarters team!
The Director of IT Support is responsible for leading the strategic direction and daily operations of the IT support function across all company locations, including 550+ stores, regional offices, and headquarters. This role ensures the delivery of high-quality technical support services, oversees the performance of support teams, and drives continuous improvement in service delivery. The Director partners with business leaders and IT leadership to align support operations with organizational goals and to enhance the end-user experience.
This role also leads the team that deploys Point of Sale technology in new stores and acquisitions for the largest company in a fast-growing industry. This includes working closely with other departments like Construction and Facilities Maintenance to ensure installation scheduling is timely and efficient.

What You Will Do:Culture & Customer Experience Leadership:

Champion a customer-centric mindset throughout the IT support organization, cultivating a mentality that prioritizes user satisfaction and experience.
Build and sustain a culture of belonging where all team members feel valued, empowered, and motivated.
Foster a sense of urgency and initiative across the team, encouraging proactive problem-solving and continuous ownership of support outcomes.
Model exceptional customer service and hold the team accountable to the highest standards of service delivery.

IT Support Strategy & Leadership:

Develop and implement the IT support strategy to ensure scalable, efficient, and customer-focused service delivery.
Lead and mentor IT support teams, fostering a culture of accountability, collaboration, and continuous improvement.
Define and monitor key performance indicators (KPIs) to measure support effectiveness and user satisfaction.

Operations & Service Management:

Oversee daily IT support operations, including a remote service desk team, field support, and escalation management.
Ensure timely resolution of incidents and service requests across all business units.
Manage vendor relationships and service level agreements (SLAs) for support-related services.
Lead a team of Integration Technicians responsible for installing IT systems in new store builds and acquisitions as well as migrating any necessary data.

Process Improvement & Technology Enablement:

Utilize data and reporting to continually find areas to improve service desk effectiveness.
Identify opportunities to improve support processes, tools, and workflows, including AI chatbots leveraging a knowledge base
Implement automation and self-service solutions to enhance efficiency and user empowerment.
Collaborate with infrastructure and application teams to ensure seamless support for new technologies.

Stakeholder Engagement & Communication:

Serve as the primary liaison between IT support and business units, ensuring alignment with organizational needs.
Collaborate with Store Operations to ensure the Service Desk is focusing on the most impactful items to improve the customer and team member experience.
Communicate support performance, initiatives, and improvements to executive leadership.
Lead change management efforts related to IT support services.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:Education:

Bachelor’s degree in Information Technology, Computer Science, or a related field required.
Master’s degree or MBA preferred.

Experience:

Minimum of 8 years of experience in IT support or service management, with at least 5 years in a leadership role.
Experience managing multi-site or enterprise-level support operations.
Familiarity with ITIL practices and service management platforms (e.g., ServiceNow, Jira Service Management).
Experience with Point of Sale installations in retail or restaurant locations.
ITIL Foundation, HDI Support Center Director, or similar certifications.

Knowledge, Skills, & Abilities:

Demonstrated expertise in IT support operations and service delivery.
Ability to operate at both strategic and operational levels, balancing long-term improvements with immediate business needs.
Strong leadership and team development skills.
Excellent communication and stakeholder management abilities.
Proficiency in ITSM tools and reporting.
Ability to manage multiple priorities in a fast-paced environment.
Strategic thinker with a hands-on approach to problem-solving.
Commitment to delivering exceptional customer service.
Ability to travel to visit stores 3-5 times per year.

What motivates our team:

Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
Career Progression with a high growth.
Modern office space in the heart of downtown Tucson.
On-site Fitness Gym and Bike Share.
Employee Game Room and Lounge.
Free Unlimited Wash Club Membership.

It's your time to SHINE! Join the Mister Car Wash team today!

Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.

Quick Apply

Refine Your Search

information technology director jobs in marana, az

Director, IT Support

Head of Technology

Director, Software Engineering

Principal AI Engineer

Director, Emerging Technologies - REMOTE

Principal AI Engineer

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for information technology director in marana, az

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected