DVS LED Systems, a division of Dynamic Visual Solutions, is a leading manufacturer and provider of large-scale LED Video Wall Displays, serving a wide range of entertainment and commercial AV market applications throughout the United States, Canada, and Europe.
DVS is currently seeking a Service & Support Coordinator to join its team at its Headquarters in Fort Lauderdale. The primary objective of this position is to facilitate all after-sales service and support operations. This includes working directly with customers to proactively assist with after-sales support and service-related operations needs, arranging RMA returns for service, processing parts requests, and receiving inbound RMA shipments.
This position requires maintaining a working technical knowledge of LED video Display technology with a strong understanding of computers and Specialty Software. Direct prior experience with LED Video Displays (LED Walls) OR equivalent practical experience in performance lighting, video, sound, and/or working knowledge of the Live Entertainment (Event, DJ, Concert, Theatre, and or Architainment) or AV integration industry is preferred. This position will require being on-call after hours on a rotating schedule.
Primary Responsibilities:
- Proactively respond to requests for hardware and/or technical assistance received via Phone, Email, or Helpdesk with strong communication and follow-up skills.
- Gain a deep understanding of the product, LED technology, and relevant control system software to accurately guide customers on general operation, troubleshooting, and on-site repair of components/equipment.
- Initiate and arrange RMA returns for components being sent for service.
- Prepare and arrange outbound shipments for customer orders and general parts requests.
- Maintain Helpdesk tickets and statuses.
Secondary Responsibilities:
- Perform occasional basic repairs of returned components.
- Assist warehouse team with inbound/outbound shipments to ensure timelines are met.
- Other duties as assigned by management.
Requirements & Experience:
- Prior experience in operating, setup, or servicing professional-grade AV Equipment (Lighting, Sound, Video, LED Wall) OR Equivalent practical experience.
- Ability to gain a deep understanding of the internal design and specialty software programs for testing products.
- Ability to provide timely and concise communication to customers and management regarding repairs.
- Intermediate-level computer skills, including MS Office, IT/Networking, CRM Systems, Helpdesk Programs Inventory Management Systems, and Shipping management platforms (FedEx, UPS).
- Detail-oriented, Self-sufficient, and organized work ethic
- “The show must go on” attitude and willingness to help others inside and outside the company/department.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively
- Reliable transportation with a valid driver’s license.
- Ability to read and speak English fluently. Bilingual preferred.
Preferred Skillsets:
- Prior experience or working knowledge of LED video wall displays.
- Prior experience in a customer service role in the Professional A/V industry.
- Netsuite & Zendesk Experience
- Working knowledge in DMX Lighting
Working Conditions:
- This position requires reporting to the office 5 Days per Week
- May require being on-call for emergency technical requests after hours and on weekends (remotely on a rotating schedule)
- Some heavy lifting may be required (Up to 50lbs)
Benefits:
- Health Dental Vision Insurance
- Paid Time Off
- Paid Holidays
- Paid Sick Time
** DVS is not seeking any solicitations, offers or 3rd party applications from recruitment firms or talent agencies. **
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Professional A/V: 1 year (Preferred)
Work Location: In person
