Top 2854 Customer service supervisor Jobs in Marietta, Ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Service Manager
Hilltop Residential —Peachtree Corners, GA
- $32 - $35 an hour
- Weekends as needed
- Mid-level
- Driver's License
- Recruiting
- Disability insurance
- Health insurance
Quick Apply
11d
Member Team Lead
Sam's Club —Marietta, GA
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
2d
Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Call Center Team Lead
Serenity Mental Health Centers —Sandy Springs, GA
- $25 an hour
- Full-time
- Background check
- No experience needed
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
Manager Customer Services
Caterpillar —Alpharetta, GA
- $147,760 - $221,640 a year
- Full-time
- Pass drug screening
- Maintenance
- Analysis skills
- Health savings account
- Paid holidays
5d
Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
Aerospace Customer Service Representative
PPG —Kennesaw, GA
- $55,000 - $62,000 a year
- Full-time
- Basic math
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative (Remote GA)
Oscar Health —Atlanta, GA
- $19 - $21 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
WFH Healthcare Customer Service (Insurance Knowledge a Plus)
HOLLIS COBB ASSOCIATES LLC —Duluth, GA
- Remote
- Microsoft Word
- Computer literacy
- HIPAA
- Work from home
Quick Apply
Associate Customer Success Management
Censis —Atlanta, GA
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
9d
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
SUPV CUSTOMER SERVICES CENTER
Metropolitan Atlanta Rapid Transit Authority (MARTA) —Atlanta, GA
- $51,516 - $77,274 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Bachelor's degree
5d
PT Call Center Representative
Life University —Marietta, GA
- Part-time
- Clinic experience
- Mid-level
- Master's degree
Quick Apply
3d
Production Supervisor
RPI Print, Inc —Kennesaw, GA
- $70,000 - $80,000 a year
- Overtime
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Customer Experience Supervisor
Serenity Mental Health Centers —Sandy Springs, GA
- Full-time
- Pass drug screening
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Service Specialist
Alliance Spine and Pain Centers —Marietta, GA
- No weekends
- Remote
- 1 year
- Associate's degree
- Medical terminology
Quick Apply
10d
Supervisor, Patient Access
American Health Imaging —Atlanta, GA
- Full-time
- Hybrid work
- Bilingual
- Writing skills
- Mid-level
Quick Apply
5d
Airline Customer Service Supervisor at ATL Airport - $20.50/hr
Hallmark Aviation Services —Atlanta, GA
- $20.50 an hour
- Night shift
- Management
- Customer service
- Computer literacy
Client Experience Manager
SAGE INTEGRATION HOLDING S LLC —Marietta, GA
- $85,000 - $100,000 a year
- Full-time
- Clean driving record
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
4d

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Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply LLC -
Atlanta, GA

Apply Now

Job Details

Qualifications

Customer relationship building
Managing teams in a customer support role
English
High school diploma or GED
CRM system proficiency

Full Job Description

Overview:

As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A® Operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.

Who is Chick-fil-A Supply?
We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com.

Location: 5200 Buffington Rd, Atlanta, GA 30349

Responsibilities:

- Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values
- Monitor customer feedback and share insights with key leaders
- Serve as a point of escalation to resolve complex issues and questions from Restaurants
- Plan, organize, and oversee the day-to-day operations and team schedules
- Collaborate with DC leaders to identify and resolve operational bottlenecks
- Complete call monitoring reviews and provide coaching feedback to the team
- Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes
- Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
- Hire and develop new Restaurant Service representatives
- Publish KPIs; conduct timely and constructive performance evaluations according to plan

Required Qualifications (Knowledge, Skills, & Abilities):

Required Business Qualifications:

High School Diploma or equivalent
2-4 years’ experience in customer service leadership
Have experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions-oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

As the Restaurant Services Supervisor, you are also:

A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Preferred Qualifications (Knowledge, Skills, & Abilities):

Associate’s Degree
10 years’ experience in a customer support environment
A demonstrated ability to perform and adapt in a changing environment
Proficiency in MS Suite (Excel, PowerPoint, Word)

Required Years of Experience: 2 Travel Requirements: 5% Required Level of Education: High School Diploma or GED Preferred Level of Education: Associate's Degree Relocation Assistance Provided: No Work Environment: Office

Apply Now

Refine Your Search

customer service supervisor jobs in marietta, ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Service Manager

Member Team Lead

Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid

Call Center Team Lead

Manager Customer Services

Senior Customer Support Services Specialist

Aerospace Customer Service Representative

Customer Service Representative (Remote GA)

WFH Healthcare Customer Service (Insurance Knowledge a Plus)

Associate Customer Success Management

Call Center Remote Customer Service Representative

SUPV CUSTOMER SERVICES CENTER

PT Call Center Representative

Production Supervisor

Customer Experience Supervisor

Customer Service Specialist

Supervisor, Patient Access

Airline Customer Service Supervisor at ATL Airport - $20.50/hr

Client Experience Manager

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