Top 128 Customer support & client services managers Jobs in Marietta, Ga

Director, Customer Care
RXO, Inc. —Marietta, GA
- Full-time
- Microsoft Outlook
- Military
- Pass drug screening
- Paid holidays
- Disability insurance
Client Success Manager
Versatex —Atlanta, GA
- Full-time
- Hybrid work
- Background check
- Analysis skills
- Construction experience
- Health insurance
- Dental insurance
Quick Apply
Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply —Atlanta, GA
- Full-time
- English
- Mid-level
- Office
12d
Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Centralized Maintenance Operation Manager- Remote
Lazer Logistics —Alpharetta, GA
- $87,000 - $97,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mechanic experience
11d
Regional Field Support Manager Veterinary Diagnostics
IDEXX —Atlanta, GA
- $85,000 - $100,000 a year
- Full-time
- Remote
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Manager II, Customer Success
Samsara —Atlanta, GA
- $111,562.50 - $150,000.00 a year
- Analysis skills
- Recruiting
- Senior level
- Parental leave
Customer Solutions Team Manager
Scout Motors —Atlanta, GA
- $110,000 - $148,500 a year
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid jury duty
- Paid parental leave
Quick Apply
11d
Delivery Manager II
GHX —Atlanta, GA
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Director of Success
Connecteam —Atlanta, GA
- $170,000 - $200,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Head of Customer Support
Pulse Games —Atlanta, GA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Supervisor Customer Service
Ryder System —Alpharetta, GA
- $62,000 - $65,000 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Health insurance
3d
Product Support Manager, Google Fi
Google —Atlanta, GA
- $114,000 - $164,000 a year
- Full-time
- 5 years
- Local
- Office
Client Service Manager
BluePearl Vet, LLC —Sandy Springs, GA
- $27 - $38 an hour
- Urgently hiring
- Mid-level
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Customer Support Supervisor
Truly Good Foods —Lithia Springs, GA
- Full-time
- English
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
7d
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Atlanta, GA
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation
McMaster-Carr —Atlanta, GA
- $175,000 - $390,000 a year
- US work authorization
- Senior level
- Leadership
- Profit sharing
- Paid parental leave
Styling Team Manager (Remote)
Short Story —Atlanta, GA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Regional Host Account Manager
PadSplit —Atlanta, GA
- $80,000 - $110,000 a year
- Full-time
- Remote
- Continuous improvement
- US work authorization
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Renewals Advocacy Manager
Veeam Software —Alpharetta, GA
- $175,300 - $325,600 a year
- Remote
- 8 years
- Continuous improvement
- Senior level

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Director, Customer Care

RXO, Inc. -
Marietta, GA

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Vendor relationship building
Customer relationship building
Microsoft Outlook
Managing teams in a customer support role
Spreadsheets
Employee relationship building
Key Performance Indicators
Leading team collaboration initiatives
Process improvement planning
Cross-functional team management
Cross-functional communication

Full Job Description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

At RXO, we're constantly looking for talented professionals who can deliver exceptional service and create outstanding customer experiences.

As a Director, Customer Care , you will provide strategic leadership and operational oversight for customer care teams supporting our customers, carriers, and business partners.

In this role, you will be responsible for driving service excellence, developing high-performing teams, enhancing customer satisfaction, and ensuring operational efficiency across a fast-paced, customer-centric environment. You'll partner closely with Operations, Sales, Technology, and Executive Leadership to deliver consistent service experiences while supporting business growth and continuous improvement initiatives.

Become a part of our fast-growing, dynamic team and we'll give you the tools to build a rewarding career.

What your day-to-day will look like:

Lead and develop a high-performing Customer Care team by establishing clear expectations, coaching employees, and promoting a culture of accountability and engagement.
Oversee workflow management, resource allocation, and service performance to ensure customer commitments are met and operational goals are achieved.
Utilize service management KPIs and operational metrics to monitor performance, balance workloads, and drive continuous improvement initiatives.
Support the development and execution of service management processes that improve customer satisfaction, responsiveness, and overall service quality.
Build and maintain strong customer and vendor relationships, serving as a key escalation point and participating in customer meetings and onsite visits as needed.
Analyze operational performance trends and identify opportunities for process improvements, training initiatives, and system enhancements.
Manage workforce planning and staffing for a 24/7 operation, ensuring appropriate coverage during peak business periods, holidays, and customer month-end and quarter-end close activities.
Partner with cross-functional teams to support business objectives, operational excellence, and customer growth opportunities.

At a minimum, you'll need:

Bachelor's degree or equivalent related work or military experience.
7+ years of customer service, customer care, operations, supply chain, or logistics leadership experience.
3+ years of people leadership experience managing high-performing teams.
Experience managing service levels, operational performance metrics, and customer escalations.
Strong analytical and problem-solving skills with the ability to leverage data to drive business decisions.
Excellent communication, interpersonal, and relationship-building skills.
Proven ability to lead cross-functional initiatives and drive operational improvements.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.

It'd be great if you also have:

Experience within transportation, logistics, supply chain, or freight operations.
Experience leading customer care, contact center, customer success, or service operations teams in a 24/7 environment.
Knowledge of customer service performance metrics, workforce planning, and service management best practices.
Experience with CRM, case management, reporting, and business intelligence platforms.
Demonstrated success implementing process improvements, automation initiatives, and operational efficiency programs.
Experience managing customer-facing teams supporting enterprise-level customers.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Apply Now

Refine Your Search

customer support & client services managers jobs in marietta, ga

Director, Customer Care

Client Success Manager

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Centralized Maintenance Operation Manager- Remote

Regional Field Support Manager Veterinary Diagnostics

Manager II, Customer Success

Customer Solutions Team Manager

Delivery Manager II

Director of Success

Head of Customer Support

Supervisor Customer Service

Product Support Manager, Google Fi

Client Service Manager

Customer Support Supervisor

Team Lead - Global Solutions Onboarding

Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation

Styling Team Manager (Remote)

Regional Host Account Manager

Renewals Advocacy Manager

I want to receive the latest job alert for customer support & client services managers in marietta, ga

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