Top 52 It support analyst Jobs in Marietta, Ga

Application Support Analyst
DPR Construction —Atlanta, GA
- Overtime
- Computer science
- Computer Science
- Mid-level
7d
IT Help Desk Analyst - Atlanta, GA
RCS Professional —Marietta, GA
- $40,000 - $50,000 a year
- Full-time
- Research
- Mid-level
- Office
- Dental insurance
- Paid time off
Quick Apply
Desktop Analyst
Cognizant —Alpharetta, GA
- Weekends as needed
- Hybrid work
- Azure
- Writing skills
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Technical support Analyst
Capgemini —Atlanta, GA
- $29,973 - $69,014 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- In-person
- Paid holidays
- Disability insurance
Technical Support Analyst - DOT
Cobb County Government —Marietta, GA
- $61,406.35 - $79,828.26 a year
- Full-time
- Mid-level
- 3 years
- Associate's degree
2d
IT Business Analyst & Project Specialist
ABEL SOLUTIONS LLC —Marietta, GA
- Full-time
- Microsoft Excel
- 3 years
- Analysis skills
Quick Apply
1d
Support Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Work from home
Technical Support Analyst I
IPA - Innovative Product Achievements —Duluth, GA
- $21.63 - $24.04 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Paid parental leave
- Health savings account
6d
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Help Desk / Service Desk Analyst
NovaLink Solutions LLC —Atlanta, GA
- $22 an hour
- Contract
- School experience
- Google Workspace
- Mid-level
Quick Apply
2d
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Client Support Analyst Tier I
Surgical Information Systems, LLC —Alpharetta, GA
- Hybrid work
- Mid-level
- Office
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
Business Systems Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Mid-level
- Office
- 3 years
- Work from home
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Site Systems Analyst
JE Dunn —Atlanta, GA
- Email
- Background check
- Construction site
- Mid-level
Technical Support Analyst
RELX —Alpharetta, GA
- $44,500 - $74,100 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Helpdesk System Analyst
Apollo Technology Solutions LLC —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply

I want to receive the latest job alert for it support analyst in marietta, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support analyst jobs near marietta, ga

Application Support Analyst

DPR Construction -
Atlanta, GA

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Defect resolution root cause analysis
Enterprise software
Incident management software
Windows
Incident Escalation
Microsoft Office
Cloud-based systems
Cloud service support
Root cause analysis
Escalation handling
Technical Proficiency
Ticketing system technical support

Full Job Description

Job Description

Job Summary

The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise business applications. The ideal candidate is a strong problem solver with excellent customer service skills and attention to detail who thrives in a collaborative, fast-paced environment and is committed to continuous improvement and learning.

Essential Duties & Responsibilities

Technical & Application Support

Provide support for hardware, software, mobile devices, and enterprise applications via phone, remote tools, email, chat, and ticketing systems.
Diagnose, troubleshoot, and resolve technical and application-related issues.
Handle escalated incidents and service requests.
Support Windows-based systems, Microsoft 365, cloud applications, and mobile devices (iOS and Android).
Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and following established escalation procedures.
Escalate incidents requiring specialized expertise to higher-level support teams when appropriate.

IT Service Management & Documentation

Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM) system.
Meet or exceed defined service level agreements (SLAs).
Assist in the creation, update, and maintaining of knowledge base articles and support documentation.
Support and follow ITSM and solution management best practices.

Collaboration

Educate users on technology best practices to reduce repeat incidents.
Collaborate proactively with team members, team leads, other IT teams, and business stakeholders.
Communicate clearly and professionally with both technical and non-technical audiences.
Keep leadership informed of trending issues, risks, and service impacts.

Work Coverage

May be needed to participate in an on-call rotation, including occasional evenings, weekends, or overtime as required.
Coordinate time off with team members to ensure appropriate service coverage.

Required Qualifications

Education

Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Experience

2+ years of experience in Service Desk, Application Support, or a similar IT support role.
Experience working with IT Service Management systems (e.g., ServiceNow or comparable tools).
Demonstrated experience handling escalated support issues.

Technical Skills

Strong knowledge of Microsoft 365 and Windows operating systems.
Experience supporting cloud-based and enterprise applications.
Ability to perform root cause analysis and apply structured troubleshooting methodologies.

Interpersonal & Professional Skills

Excellent verbal and written communication skills.
Strong customer service mindset with professionalism, patience, respect, and empathy.
Ability to manage multiple priorities and perform effectively in high-pressure situations.
Collaborative, team-oriented approach with a willingness to learn and grow.

Work Environment & Physical Requirements

Hybrid work environment (remote and office-based).
Prolonged periods of sitting or standing at a computer workstation.
Occasional travel for training or team meetings may be required.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers .

Apply Now

Refine Your Search

it support analyst jobs in marietta, ga

Application Support Analyst

IT Help Desk Analyst - Atlanta, GA

Desktop Analyst

Technical support Analyst

Technical Support Analyst - DOT

IT Business Analyst & Project Specialist

Support Analyst

Technical Support Analyst I

Service Desk Analyst II

Help Desk / Service Desk Analyst

Support Analyst - Integrations & Analytics

IT Support Analyst

Service Desk Analyst

Help Desk / Service Desk Analyst I -4P/663

Client Support Analyst Tier I

Business Systems Analyst

Help Desk Analyst 2

Site Systems Analyst

Technical Support Analyst

Helpdesk System Analyst

I want to receive the latest job alert for it support analyst in marietta, ga

Related Searches

Explore jobs in more locations

Job Description

Job Seeker Tools

Employer Tools

Browse

Stay Connected