Top 991 Phone representative Jobs in Marietta, Ga

Patient Communications Representative
Marietta Eye Clinic —Marietta, GA
- Full-time
- Customer service
- Medical office experience
- English
- Health insurance
- Dental insurance
Quick Apply
Parts Counter Associate II - Nalley Lexus Roswell
Asbury —Roswell, GA
- Full-time
- Bilingual
- 18 years or older
- Microsoft Outlook
- Paid training
- Paid parental leave
Quick Apply
12d
Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
14d
Customer Service Representative - Georgia
Williams-Sonoma Inc. Customer Care Centers —Atlanta, GA
- $15 an hour
- Seasonal
- Remote
- Hospitality
- Residential
- 1 year
- Work from home
- Employee discount
4d
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Atlanta, GA
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Inbound Call Representative
Nationwide Group —Smyrna, GA
- $17 - $30 an hour
- Part-time
- Computer literacy
- No experience needed
- In-person
- Paid training
- Employee discount
Quick Apply
6d
Customer Service Representative (Hybrid - Atlanta, GA )
Alliant Health Solutions, Inc. —Atlanta, GA
- Online Application
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Customer Care Representative
Gas South —Atlanta, GA
- $23 - $24 an hour
- Hybrid work
- Spanish
- English
- Research
- Disability insurance
- Health insurance
Quick Apply
Call Center Representative
Serenity Mental Health Centers —Sandy Springs, GA
- $16.50 - $19.50 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
14d
National Customer Care Representative I
VITALANT —Atlanta, GA
- $17.50 - $20.10 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service Representative
WorldVia —Atlanta, GA
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Representative-Contact Center- Day Shift
DH Pace —Atlanta, GA
- Overtime
- Background check
- ERP systems
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative -Environmental Service Department - Evening shift
Grady Health System —Atlanta, GA
- Full-time
- Hospital
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Support Representative
UP Entertainment —Atlanta, GA
- Hybrid work
- Microsoft Outlook
- Public speaking
- High school diploma or GED
Quick Apply
Customer Services
Qureos Inc —Atlanta, GA
- $65,000 - $80,000 a year
- Full-time
- Office
- Residential
- Administrative experience
5d
Customer Support Specialist
Premier Biotech Labs —Alpharetta, GA
- $25.50 - $26.50 an hour
- Full-time
- Spanish
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Support Services Specialist (HR)
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- Mid-level
- Office
- Experience equivalent to degree accepted
- Employee stock purchase plan
- Disability insurance
3d
Part Time Customer Service Representative
Reliable Heating & Air —Kennesaw, GA
- Part-time
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
Contact Center Rep I
ASSOCIATED CREDIT UNION —Peachtree Corners, GA
- $21.75 - $27.19 an hour
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Outlook
Quick Apply
Remote B2B Sales/Appointment Setter (Atlanta and Surrounding Areas)
GOVERNMENT MARKETPLACE LLC —Atlanta, GA
- $15 an hour
- Full-time
- Remote
- Entry level
- Paid training
- Paid holidays
Quick Apply

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Patient Communications Representative

Marietta Eye Clinic -
Marietta, GA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

In-person patient registration
Patient scheduling systems
Medical documentation
Phone communication
Customer service
Call center experience
Medical office experience
Practice management software
Patient demographics
English
High school diploma or GED
Conflict management
Medical record retrieval
Managing patient records

Full Job Description

Patient Communications Representative

Job Category: Call Center

Full-Time
Marietta, GA 30060, USA

Job Details

Description

The Call Center Representative assists patients with scheduling, inquiries, or any other related items. In addition, the person in this role provides internal customer service in ensuring phone calls are managed appropriately.

Provide a remarkable Patient Experience by consistently using customer service skills to provide positive interpersonal interactions with patients over the phone and by insuring minimal error rates in working with patient
Efficiently schedule Patients at locations within Marietta Eye Clinic within departmental guidelines and expectations
Responsible for accurate new appointment scheduling, rescheduling, canceling, confirming classifications with minimal error rates as defined within departmental guidelines and expectations
Effectively route incoming calls within Marietta Eye Clinic with minimal error rates as defined within departmental guidelines and expectations
Provide accurate information regarding appointment scheduling, canceling, rescheduling, and confirming.
Follow up with Patients in a timely manner as outlined within departmental guidelines and expectations in relation to inquiries, referrals, and voicemail messages.
Monitor appointment queue and prioritize tasks in support of scheduling goals
Educate patients on secure patient portal services and policies in accurate manner.
Project a sincere, enthusiastic and courteous image at all times over the phone.
Maintain patient confidentiality at all times.
Must be able to handle team conflict in a professional manner as outlined in the company policies and procedures.
Communicates patient related problems to management within a reasonable amount of time.
Ability to handle at least 60 calls per day with speed, calmness and accuracy.
Document messages and create tasks for Triage/Technician-On-Call. (TOC), when needed.
Contact physician or technician to obtain approval for “work-in” or “schedule override” appointments as needed.
Add patient demographics and insurance information to the practice management system. Information includes but is not limited to, name, address, insurance, email, telephone numbers, primary and referring physician with minimal error rate.
Advise patient of any special instructions and directions to clinic.
Must demonstrate proficiency in using current practice management system for registration, check out, medical record request, insurance matrix utilization, chart note documentation, TOC documentation.
Maintains a clean and uncluttered appearance of the reception and front office area.
Adheres to office policies outlined in the Employee Handbook.
Responsible for reviewing emails daily and changing protocol as directed in email and other electronic communication.
Follows assigned work schedule and hours
Participates in staff development through morning huddles, staff meetings, continuing education courses, assisting other team members as needed, evaluations and constructive daily problem solving and conflict resolution.
Perform other related duties as assigned.

Qualifications for Internal Candidates

Education:

Required: High school diploma or equivalent

Experience:

Preferred: Prior call center experience. 1 year of experience in patient registration or related areas in a medical group practice and 2 years of experience in a healthcare setting.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Call center: 1 year (Required)
Healthcare: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

phone representative jobs in marietta, ga

Patient Communications Representative

Parts Counter Associate II - Nalley Lexus Roswell

Senior Customer Support Services Specialist

Customer Service Representative - Georgia

Inbound Sales Representative (Remote/Eastern Time)

Inbound Call Representative

Customer Service Representative (Hybrid - Atlanta, GA )

Customer Care Representative

Call Center Representative

National Customer Care Representative I

Customer Service Representative

Customer Support Representative-Contact Center- Day Shift

Customer Service Representative -Environmental Service Department - Evening shift

Customer Support Representative

Customer Services

Customer Support Specialist

Senior Customer Support Services Specialist (HR)

Part Time Customer Service Representative

Contact Center Rep I

Remote B2B Sales/Appointment Setter (Atlanta and Surrounding Areas)

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