Top 1246 Resources technician Jobs in Marietta, Ga

Technical Support Associate
SMB IT Solutions —Smyrna, GA
- $45,000 - $50,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Dissector (Monday - Thursday, 4:00PM - 2:30AM)
Artivion —Kennesaw, GA
- High school diploma or GED
- Assembly
- Entry level
- Employee stock purchase plan
- Health insurance
Quick Apply
Support Technician
Trusted Dental Technologies —Chamblee, GA
- $50,000 - $60,000 a year
- Full-time
- Entry level
- Opportunities for advancement
Quick Apply
Supply Chain Technician
Emory Healthcare —Atlanta, GA
- $21.88 - $26.66 an hour
- Weekends as needed
- Hospital
- Computer literacy
- Mid-level
- Wellness program
- Health insurance
Service Coordinator
Daikin Applied —Marietta, GA
- $23.65 - $37.69 an hour
- Full-time
- OSHA
- Mid-level
- Office
- Paid holidays
- Health insurance
Research Test Technician
Georgia Tech —Atlanta, GA
- Up to $48,000 a year
- Full-time
- Background check
- English
- University
Physical Therapy Technician
Team Rehabilitation Services, LLC —Marietta, GA
- Part-time
- Physical & Rehabilitation Medicine
- No experience needed
- Clinic
- Profit sharing
- Health insurance
Supply Chain Technician - Multiple Campus Locations
Emory Healthcare —Atlanta, GA
- $21.88 - $26.66 an hour
- Full-time
- Hospital
- Computer literacy
- Mid-level
- Wellness program
- Health insurance
Service Clerk - Nalley Acura
Asbury —Marietta, GA
- Full-time
- 18 years or older
- Dealership
- Customer service
- Paid training
- Paid parental leave
Quick Apply
Data Center Technician II, Operations
Google —Lithia Springs, GA
- $86,000 - $118,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
6d
Field Service Technician - Northeast Atlanta GA
CVS Health —Atlanta, GA
- $18.50 - $31.72 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- Driving
- Health insurance
- Dental insurance
11d
Locksmith Vehicle lockout Tech – Atlanta - Entry Level
ATL ERS —Atlanta, GA
- $1,231.53 - $2,457.97 a week
- Part-time
- Customer service
- Driver's License
- Fair chance
- On-the-job training
- Flexible schedule
Quick Apply
2d
Project Coordinator
Daikin Applied —Marietta, GA
- $25.72 - $42.45 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
5d
Emergency Department Technician
Emory Healthcare —Atlanta, GA
- $21.88 - $26.01 an hour
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Medication Technician
The Carriages of Marietta —Marietta, GA
- $16 - $17 an hour
- Full-time
- Current TB test
- Pass drug screening
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
12d
Senior Help Desk Technician
Contact Government Services, LLC —Atlanta, GA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Emergency Power Supply System (EPSS) Technician Apprentice Program
PowerChampions —Atlanta, GA
- From $20 an hour
- Full-time
- Clean driving record
- Military
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
Behavioral Health Technician
The Emily Program —Atlanta, GA
- $17 - $20 an hour
- Part-time
- High school diploma or GED
- Psychology
- Social Work
- Health savings account
- Paid holidays
Quick Apply
Intermediate Care Technician
US Veterans Health Administration —Atlanta, GA
- $48,019 - $62,425 a year
- Online Application
- Acute care
- Background check
- Psychiatry
6d
Systems Support Tech 1
4P Consulting Inc. —Atlanta, GA
- $20 - $24 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- 1 year
Quick Apply

I want to receive the latest job alert for resources technician in marietta, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

resources technician jobs near marietta, ga

Behavior Technician jobs in Atlanta, GA

Test Technician jobs in Atlanta, GA

Locksmith jobs in Atlanta, GA

Supply Technician jobs in Atlanta, GA

Medication Technician jobs in Marietta, GA

Service Coordinator jobs in Marietta, GA

Senior Helpdesk Technician jobs in Atlanta, GA

Physical Therapy Aide jobs in Marietta, GA

Field Service Technician jobs in Atlanta, GA

Patient Care Technician jobs in Atlanta, GA

Data Center Technician jobs in Lithia Springs, GA

Project Coordinator jobs in Atlanta, GA

Technical Support Specialist jobs in Atlanta, GA

Behavior Technician jobs in Imperial Valley, CA

Forensic Technician jobs in Tampa, FL

Pharmacy Technician Remote jobs in Brooklyn, NY

Emergency Room Technician jobs in Newport Beach, CA

Psychiatric Technician jobs in Philadelphia, PA

Behavior Technician jobs in Hammond, LA

Behavior Technician jobs in Lancaster, PA

Technical Support Associate

SMB IT Solutions
Smyrna, GA

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

Computer operation
Operating systems
Phone communication
Driver's License
Bachelor's degree
Computer hardware
Typing
CompTIA A+

Full Job Description

JOB TITLE:

Junior / Level 1 Helpdesk Technician

SALARY RANGE:

$45,000 - $50,000 + Benefits

HOURS OF WORK:

40 hours per week

LEAVE ENTITLEMENT:

15 days per year

RESPONSIBLE TO:

Service Desk Manager
Overview
The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that happens.

The Junior Help Desk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way.

When help is needed the Junior Help Desk Technician can get help from or escalate issues to other members in Service Delivery Team.
RESPONSIBILITIES & TASKS

Customer service

Providing a first point of contact for customers through our help desk via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting

Use of our Ticketing System

Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process

Use of our Monitoring & Management Tool

Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Project Work

From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery

Communication, Reporting & Risk

Escalate tickets that require Senior Help desk Engineer support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Time sheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Service Desk Manager and Clients

Team Work

Follow the schedule provided by the Service Desk Manager or Service Coordinator / Dispatcher
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Desk Manager or CTO

Skills and Attributes

Desired

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Great Communications skills, founded in being a good listener
IT literate – Advanced user level
A deep desire to deliver an amazing Client Experience
Driver’s license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Experience and knowledge of working with the Microsoft 365 Platform
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Help desk Habits, etc.
Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support Business.

Required Education/Certification

4-year degree from an accredited institution

Physical Demands

While performing the duties of this position the employee is regularly required to sit and talk and listen. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel within the Atlanta Metro area, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed.

Supervisory Responsibilities

This position has no supervisory responsibilities.

CAREER GROWTH
For someone looking to progress their role, the Junior Help Desk Technician naturally leads into roles such as: the Senior Help desk Technician, Network Engineer, Account Manager, Virtual CIO, CTO or Service Delivery Manager.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Experience:

IT Technical Support: 1 year (Required)

Ability to Commute:

Smyrna, GA 30080 (Required)

Ability to Relocate:

Smyrna, GA 30080: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

resources technician jobs in marietta, ga

Technical Support Associate

Dissector (Monday - Thursday, 4:00PM - 2:30AM)

Support Technician

Supply Chain Technician

Service Coordinator

Research Test Technician

Physical Therapy Technician

Supply Chain Technician - Multiple Campus Locations

Service Clerk - Nalley Acura

Data Center Technician II, Operations

Field Service Technician - Northeast Atlanta GA

Locksmith Vehicle lockout Tech – Atlanta - Entry Level

Project Coordinator

Emergency Department Technician

Medication Technician

Senior Help Desk Technician

Emergency Power Supply System (EPSS) Technician Apprentice Program

Behavioral Health Technician

Intermediate Care Technician

Systems Support Tech 1

I want to receive the latest job alert for resources technician in marietta, ga

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected