In an environment of continuous quality improvement, the Patient Financial Representative performs patient accounting related duties at the professional and primarily independent level. This position may carry out responsibilities in some or all of the following functional areas: billing, collections, credits, and customer service. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.
Job Functions:
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Follows ethical billing practices.
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Exhibits exceptional customer service skills, utilizing AIDET.
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Maintains compliance with patient accounting policies and procedures.
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Completes special projects as assigned.
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Maintains a comprehensive awareness of all insurance company updates including Federal and State guidelines.
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Assumes all other duties and responsibilities as necessary.
Biller:
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Reviews, edits and submits claims.
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Completes assigned daily, weekly, monthly reports.
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Performs timely denial follow up and resubmission of claims, including correct reimbursement review until the account is resolved by either receiving payment or rejection of claim.
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Answers inquiries from patients, guarantors, patient’s families, attorneys and third party payers about billing procedures and resolves problems.
Phone Representative:
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Conducts detailed discussions with patients and obtains information to provide to billers, Patient Financial Advocates, and all other appropriate departments to assist patients with multiple needs.
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Uses patient information and hospital guidelines to calculate and establish payment plans.
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If necessary, calculates patient’s remaining balances, using hospital guidelines to discuss and finalize the method of resolving patient’s balances through payment plans or other arrangements.
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When necessary, calls patients with outstanding balances to review account information, examine patient’s eligibility for financial assistance, secure payment arrangements or settle in full.
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Maintains knowledge of requirements and guidelines for hospital-sponsored charity care, as well as the availability of financial assistance from external sources.
Credit Representative:
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Prepares and submits all refund requests to the insurance companies as well as self pay refunds to patients.
- Follow up with third party payers (Medicare, Medicaid, Blue Cross, Worker’s Compensation, and Commercial Payers) until account is resolved by recoupment on an electronic remit or a check request from accounting.
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Answers inquiries from patients, guarantors, patient’s families, attorneys and third party payers about refund procedures and resolves any problems.
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Completes assigned daily, weekly and monthly reports.
Cashier’s Office:
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Conducts detailed discussions with patients and obtains information to provide to billers, Patient Financial Advocates, and all other appropriate departments to assist patients with multiple needs.
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Uses patient information and hospital guidelines to calculate and establish payment plans.
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If necessary, calculates patient’s remaining balances, using hospital guidelines to discuss and finalize the method of resolving patient’s balances through payment plans or other arrangements.
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Maintains knowledge of requirements and guidelines for hospital-sponsored charity care, as well as the availability of financial assistance from external sources.
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Assist walk in customers and callers with billing, financial assistance and processing payments.
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Reviews account processing as needed to assist the patient to understand the remaining patient responsibility.
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Manage daily cash drawer, reconciliation and deposits. Manages deposits for multiple locations.
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Works with case management to secure patient valuables.
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Sort and distribute team mail.
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All other duties as assigned.
Minimum Education/Experience Required:
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High School Diploma, GED or equivalent required.
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Minimum of 2 years of experience in hospital, medical office or clinic setting in healthcare preferred.
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Previous education or experience in medical billing or graduate/certification from medical office program preferred.
Special Knowledge, Skills, Training:
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Must have or be able to acquire and retain good knowledge of commercial, federal and state payer requirements.
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Needs good telephone voice and skill in handling business transactions, including irate patients.
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Ability to work with computerized system, also basic clerical and interpersonal skills and typing at 40 wpm.
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Ability to read, understand and follow oral and written instructions.
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Computer skills, including but not limited to Microsoft Word and Excel.
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Excellent organizational, time management, and customer service skills.
Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.
Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.
Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.
Memorial Health System is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at [email protected].
- Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.
