Top 42 Guest service agent Jobs in Marina, Ca

Front Desk Agent
Holiday Inn Express and Suites —Marina, CA
- $18 - $20 an hour
- Part-time
- Writing skills
- Basic math
- Hotel
- 401(k)
- Employee assistance program
Quick Apply
4d
Front Office Agent
InterContinental The Clement Monterey —Monterey, CA
- $23 an hour
- Part-time
- Bilingual
- Hotel
- Communication skills
- Employee discount
- Flexible schedule
Quick Apply
Guest Service Agent (FT/PT)
The Hongkong and Shanghai Hotels, Limited —Carmel-by-the-Sea, CA
- $24.25 an hour
- Part-time
- Computer literacy
- Hotel
- Bachelor's degree
- Employee discount
Front Desk Agent
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course —Monterey, CA
- $23.71 an hour
- Weekends as needed
- Background check
- Cleaning
- Computer skills
- Health insurance
- Dental insurance
11d
Front Desk Agent
La Playa Hotel —Carmel-by-the-Sea, CA
- From $22.50 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- 401(k) matching
Quick Apply
4d
Reservations Supervisor
La Bahia Hotel and Spa —Santa Cruz, CA
- $30 an hour
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
Front Office Manager
La Bahia Hotel and Spa —Santa Cruz, CA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Conflict management
- US work authorization
- Paid jury duty
- Health savings account
Quick Apply
Front Desk Agent
Holiday Inn Express Monterey Bay - Seaside —Seaside, CA
- $18 - $19 an hour
- Part-time
- Background check
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
12d
Front Desk Agent, Full-time, Monterey Plaza Hotel & Spa
Monterey Plaza Hotel & Spa —Monterey, CA
- $21.50 - $24.90 an hour
- Full-time
- Writing skills
- Hotel
- High school diploma or GED
Quick Apply
9d
Front Office Agent- FT
Carmel Valley Ranch —Carmel-by-the-Sea, CA
- $21.00 - $22.50 an hour
- Weekends as needed
- Hotel
- Front desk
- Ability to stand for extended periods
Front Desk Supervisor
La Playa Hotel —Carmel-by-the-Sea, CA
- $25 - $30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent
LOTUS MANAGEMENT INC —Watsonville, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Front Office Supervisor
InterContinental The Clement Monterey —Monterey, CA
- $27.50 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent at L'Auberge Carmel
Sorasea Hospitality —Carmel-by-the-Sea, CA
- $19 - $23 an hour
- Full-time
- Merchandising
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent | Le Petit Pali 8th Ave
Palisociety —Carmel-by-the-Sea, CA
- $22 - $23 an hour
- Weekends as needed
- Basic math
- English
- Residential
- Paid holidays
- Health insurance
Quick Apply
Front Office-Agent
Bernardus Lodge and Spa —Carmel Valley, CA
- $22.66 an hour
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Front Desk Agent
Bernardus Lodge & Spa —Carmel Valley, CA
- $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health savings account
- Paid holidays
Quick Apply
4d
Front Desk Agent (AM/PM shifts)- Carmel Beach Hotel
Sorasea Hospitality —Carmel-by-the-Sea, CA
- $20 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Conflict management
- Health insurance
- Dental insurance
Front Desk Agent
Dream Inn, Santa Cruz —Santa Cruz, CA
- $23.73 an hour
- Full-time
- Customer service
- Hotel
- In-person
- Health savings account
- Health insurance
Quick Apply
6d
Front Office Supervisor
Kimpton Hotels & Restaurants —Pacific Grove, CA
- $24 an hour
- Evenings as needed
- Inventory control
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
5d

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Front Desk Agent

Holiday Inn Express and Suites -
Marina, CA

Quick Apply

Job Details

Part-time
$18 - $20 an hour
4 days ago

Benefits

401(k)
Employee assistance program
401(k) matching
Employee discount
Professional development assistance
Referral program

Qualifications

Computer operation
Writing skills
Basic math
High school diploma or GED
Computer skills
OPERA

Full Job Description

Job description

Job Purpose:

The Front Desk Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. Must be available to work mid shifts and weekends. PART TIME with potential FULL TIME for the right candidate.

Duties and Responsibilities:

Welcome guests in a friendly, prompt and professional manner.
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue, control and release guest safe-deposit boxes in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Enroll guests into membership program
Cross train

Qualifications and Requirements:

High School diploma /GED. One year front desk/guest service experience strongly preferred. Proficiency in Opera or other PMS is preferred but not essential. Additional language skills are preferred but not at all required.

This Job Requires ability to perform the following:

Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds / 23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.

Other:

Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays

This job description is not intended to be all inclusive and the employee will also perform other reasonably related duties as assigned by management.

Pay: $18.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Employee assistance program
Employee discount
Professional development assistance
Referral program

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in marina, ca

Front Desk Agent

Front Office Agent

Guest Service Agent (FT/PT)

Front Desk Agent

Front Desk Agent

Reservations Supervisor

Front Office Manager

Front Desk Agent

Front Desk Agent, Full-time, Monterey Plaza Hotel & Spa

Front Office Agent- FT

Front Desk Supervisor

Front Desk Agent

Front Office Supervisor

Guest Service Agent at L'Auberge Carmel

Front Desk Agent | Le Petit Pali 8th Ave

Front Office-Agent

Front Desk Agent

Front Desk Agent (AM/PM shifts)- Carmel Beach Hotel

Front Desk Agent

Front Office Supervisor

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